NOMA Vacuum Help Centre

Find all the help you need to trouble shoot your NOMA vacuum, with these helpful tips, how-to videos and resources.

NOMA SurfaceElite™ PWR POD™ vacuums, steam cleaners and SurfaceElite™ stick and canister vacuums standing upright in a grey and white living room.

Troubleshooting your NOMA SurfaceElite+™ Portable Spot Cleaner

Getting Started

Operation

How to clean the tough stains tool

How to clean the flexible hose

How to empty and clean the dirty water tank

Troubleshooting for your NOMA SurfaceElite™ Cordless Hard Floor Wet Cleaner

How to empty the dirty water tank

Charging and brush roller air drying

How to fill the clean water tank

How to use hard floor cleaning filters

Troubleshooting for your NOMA SurfaceElite™ Carpet Deep Cleaner & Extractor

Getting Started

Operation

How to empty and clean the dirty water tank

How to use your NOMA SurfaceElite™ Steam Cleaner

How to empty the water tank

How to steam hardwood floors

How to steam clean using handheld mode

How to clean the foam filter

How to clean and care for NOMA SurfaceElite™ PWR POD™ Vacuums

How to empty the dust cup

Troubleshooting for your NOMA SurfaceElite™ Canister Vacuum

How to Clear Suction Issues – Canister Vacuums

How to Empty the Dirt Bin – SurfaceElite™ Bagless Canister Vacuum

How to Replace the Dust Bag – SurfaceElite™ Bagged Canister Vacuum

Troubleshooting for your NOMA SurfaceElite™ Stick Vacuum

How to Clear Suction Issues – Stick Vacuums

How to Empty the Dirt Bin - SurfaceElite™ Lightweight Stick Vacuum

How to Empty the Dirt Bin – SurfaceElite™ Plus Lightweight Stick Vacuum

Learn How to Maintain Your NOMA Vacuum Cleaner

To keep your vacuum running at peak performance, check the bag or the dirt bin, empty it when it gets full, and check the filter for any clogging. NOMA SurfaceElite™ vacuums have washable separators and filters that are easy to clean, making machine maintenance easier. It’s also important to clean the attachments, such as the soft dusting brush and the furniture brush, as hair and threads build up on the bristles from normal use. For more information on how to troubleshoot your NOMA vacuum cleaner, the NOMA Vacuum Help Centre has a selection of step-by-step videos to help you maintain your vacuum.

△The tire producer / manufacturer of the tires you are buying, and Canadian Tire is responsible for the recycling fee that is included in your invoice. The tire producer / manufacturer and Canadian Tire uses this fee to pay for the collection, transportation, and processing of used tires.

CANADIAN TIRE® and the CANADIAN TIRE Triangle Design are registered trade-marks of Canadian Tire Corporation, Limited.

^±Was price reflects the last national regular price this product was sold for.

**Online prices and sale effective dates may differ from those in-store and may vary by region. Dealers may sell for less.

* Financing available is “Equal payments, no interest” for 24 months (unless otherwise stated) and is only available on request, on approved credit and on purchases of $150 (unless otherwise stated) or more (Gift Cards excluded) made with your Triangle credit card at Canadian Tire, Sport Chek, Mark’s, L’Équipeur, Atmosphere, Sports Rousseau, Hockey Experts, L’Entrepôt du Hockey and participating Sports Experts. Interest does not accrue during the period of the plan. However, if we do not receive the full minimum due on a statement within 59 days of the date of that statement, or any event of default (other than a payment default) occurs under your Cardmember Agreement, all special payment plans on your account will terminate and (i) you will then be charged interest on the balances outstanding on such plans at the applicable regular annual rate from the day after the date of your next statement, and (ii) the balances outstanding will form part of the balance due on that statement. There is no administration fee charged for entering into a special payments plan. Each month during an equal payments plan you are required to pay in full by the due date that month’s equal payments plan instalment. Any unpaid portion not received by the due date will no longer form part of the equal payments plan and interest will accrue on that amount from the day after the date of your next statement at the applicable regular annual rate. Offer subject to change without notice.

Additional information for residents of Quebec only: The regular annual rate for persons applying for the Triangle Mastercard and the Triangle World Elite Mastercard is 21.99% for cash transactions and related fees and 21.99% for all other charges. Some applicants may receive a higher or lower regular annual rate depending on a credit evaluation. The minimum payment is the sum of (a) the greater of: (i) interest and fees shown on your statement + $10; or (ii) 5% of the New Balance, excluding amounts on special payment plans, (b) any balance over your credit limit, (c) any amounts past due not included in (b) above, and (d) the amount of any equal payments plan instalments then due. Balances under $10 are due in full. For residents of Quebec, the period between the statement date and the due date for payment is 26 days. The billing period covered by each statement can be from 28-33 days. The Triangle Mastercard and the Triangle World Elite Mastercard do not have an annual fee. Examples of borrowing costs (rounded to the nearest cent) assuming that all charges are purchases bearing interest at the regular annual rate of 21.99%, a 30 day month, no charges made on special payment plans and no other fees, additional payments or other changes are:

If your average balance is:	Total monthly credit charges will be:
$100	$1.81
$500	$9.04
$1000	$18.07
$2000	$36.15

^† In the form of electronic Canadian Tire Money® (CT Money®). You cannot collect paper Canadian Tire Money on bonus offers. Any bonus multiplier is based on the base rate of collecting CT Money. Not all items sold at Canadian Tire earn CT Money. The offered rate is exclusive of any bonus or promotional offers or redemption transactions. CT Money is collected on the pre-tax. Bonus CT Money collected from online orders will be applied to the member’s Triangle Rewards™ account within 5 weeks of the purchase date. Terms and Conditions apply. Visit Triangle Rewards: Sign Up & Earn Today for more information.

^®/TMMark’s is a registered trademark of Mark’sWork Warehouse Ltd, used under licence.

^®/TMSport Chek is a registered trademarkof FGL Sports Ltd, used under licence.

^◊Off our original prices. Pricing, selection, and availability of clearance items are determined by each store. Applicable on select styles/sizes. Clearance items may be display models or not exactly as shown. Quantities may be limited and may vary by store. Rainchecks unavailable. We reserve the right to limit quantities. Shop early for greatest selection. Contact your local store for more information.

^‡‡Shipping fees apply. Shipping fees and delivery times vary depending on location, size and weight of the item(s) and is only available within the province of the Canadian Tire retail location (“Store”) from which the item(s) was purchased. Bulk items will only be delivered within a 100km radius of the Store. Not available in Recontre East, NL. Conditions and restrictions apply. Visit Online Ordering for more information.

®/™ Mastercard, World Mastercard and World Elite are registered trademarks, and the circles design is a trademark of Mastercard International Incorporated.
®/TM Unless otherwise noted, all trademarks are owned by Canadian Tire Corporation, Limited and are used under license.
◊Off our original price. Quantities may vary by store. Some clearance product and price points may not be available at all locations.
± Was price reflects the last national regular price this product was sold for

®/™ Unless otherwise noted, all trademarks are owned by Canadian Tire Corporation, Limited.

*$9.99 + tax delivery fee. Select your store and enter postal code on the product page while shopping to determine if same day delivery is available. Products must meet certain cube/weight dimensions and distance from store must be less than 10km. For full terms/conditions, visit https://www.canadiantire.ca/en/customer-service/online-ordering.html

*Free at the majority of stores. Some stores may require a minimum order value (before taxes). Orders that do not meet the minimum order value will be subject to a fee. Orders ready typically within 24 hours. Wait for Ready for Pick Up email before proceeding to store. **$9.99 + tax delivery fee. Available at select stores. Select your store and enter postal code on the product page while shopping to determine if same day delivery is available. Orders placed before the cutoff time will be delivered the same day, and orders placed after cutoff time will arrive the next day. Eligible in-stock items only. Products must meet certain cube/weight dimensions and distance from store must be less than 10km. For full terms/conditions, visit https://www.canadiantire.ca/en/customer-service/online-ordering.html

®/TM Unless otherwise noted, all trademarks are owned by Canadian Tire Corporation, Limited and are used under license.

*Terms and conditions apply to collecting and redeeming. Visit triangle.com for full program rules. Ordinarily you are not able to collect Canadian Tire Money® (CT Money®) on that portion of a transaction in respect of which you redeemed CT Money, but can do so with this special offer. You may redeem for the full purchase price in CT Money to a maximum of $1,000 but bonus CT Money is calculated only on the pre-tax amount. Special offer not valid for Gift Card purchases. Pre-tax purchase. Bonus applied to maximum redemption of $1,000. No rainchecks.

*The Triangle Rewards Program is owned and operated by Canadian Tire Corporation, Limited. The Triangle® credit cards are issued by Canadian Tire Bank. Rewards are in the form of electronic Canadian Tire Money® (CT Money®). To collect bonus CT Money you must present a Triangle Rewards card/key fob, or use any approved Cardless method, at time of purchase or pay with a Triangle credit card. You cannot collect paper CT Money on bonus offers. Minimum $300 spend is on the pre-tax amount on the same tender and for a single transaction. $300 must be spent on items that earn CT Money. Not all items sold at Canadian Tire are eligible to earn CT Money or to be redeemed for. Conditions apply. Visit triangle.com for full program rules and Partner location information. The offered rate is exclusive of any bonus or promotional offers or redemption transactions. CT Money is collected on the pre-tax amount of the purchase. Bonus CT Money may take up to 5 weeks to be applied to the Member’s Triangle Rewards Account. No rainchecks. Single use only per Triangle Rewards Account.

The Triangle Rewards Program is owned and operated by Canadian Tire Corporation, Limited. Triangle® credit cards are issued by Canadian Tire Bank. Rewards are in the form of electronic Canadian Tire Money® (CT Money®). To collect bonus CT Money you must present a Triangle Rewards card/key fob, or use any approved Cardless method, at time of purchase or pay with a Triangle credit card. You cannot collect paper Canadian Tire Money on bonus offers. Any bonus multiplier is based on the base rate of collecting CT Money (0.4%), and will be added to whatever the Member would otherwise collect, without the bonus. Example: On a $100 (pre-tax) purchase with a 20x bonus multiplier a Member would earn a bonus $8 in CT Money (20 X 0.4% X $100). The 50x for Triangle Mastercard, World Mastercard and World Elite Mastercard customers consists of the 10x everyday plus a 40x bonus. Not all items sold are eligible to earn CT Money or to be redeemed for. Conditions apply. Visit triangle.com for full program rules and Partner location information. The offered rate is exclusive of any bonus or promotional offers or redemption transactions. Minimum purchase of $250 or more required to receive the 30x bonus. Minimum $250 spend is on the pre-tax amount on the same tender and for a single transaction. $250 must be spent on items that earn CT Money. CT Money is collected on the pre-tax amount of the purchase. Bonus CT Money may take up to 5 weeks to be applied to the Member’s Triangle Rewards Account. No rainchecks.

*Terms and conditions apply to collecting and redeeming. Visit triangle.com for full program rules. Ordinarily you are not able to collect Canadian Tire Money® (CT Money®) on that portion of a transaction in respect of which you redeemed CT Money, but can do so with this special offer. You may redeem for the full purchase price in CT Money to a maximum of $1,000 but bonus CT Money is calculated only on the pre-tax amount. Special offer not valid for Gift Card purchases. Pre-tax purchase. Bonus applied to maximum redemption of $1,000. No rainchecks.

*The Triangle Rewards Program is owned and operated by Canadian Tire Corporation, Limited. The Triangle® credit cards are issued by Canadian Tire Bank. Rewards are in the form of electronic Canadian Tire Money® (CT Money®). To collect bonus CT Money you must present a Triangle Rewards card/key fob, or use any approved Cardless method, at time of purchase or pay with a Triangle credit card. You cannot collect paper CT Money on bonus offers. Minimum $150 spend is on the pre-tax amount on the same tender and for a single transaction. $150 must be spent on items that earn CT Money. Not all items sold at Canadian Tire are eligible to earn CT Money or to be redeemed for. Conditions apply. Visit triangle.com for full program rules and Partner location information. The offered rate is exclusive of any bonus or promotional offers or redemption transactions. CT Money is collected on the pre-tax amount of the purchase. Bonus CT Money may take up to 5 weeks to be applied to the Member’s Triangle Rewards Account. No rainchecks. Single use only per Triangle Rewards Account.

*Prices valid April 9 - May 20, 2026. Up to 25% off on select tires. Selection varies by week. Discount will be applied before applicable taxes, eco fees and additional fees (where applicable) at the time of purchase. Not valid in conjunction with any other offer, coupon or discount. Some vehicle restrictions may apply. No rainchecks. See in store for details. Wheels/rims sold separately.

*Prices valid April 10 - May 21, 2026. Up to 25% off on select tires. Selection varies by week. Discount will be applied before applicable taxes, eco fees and additional fees (where applicable) at the time of purchase. Not valid in conjunction with any other offer, coupon or discount. Some vehicle restrictions may apply. No rainchecks. See in store for details. Wheels/rims sold separately.

*Terms and conditions apply to collecting and redeeming. Visit triangle.com for full program rules. Ordinarily you are not able to collect Canadian Tire Money® (CT Money®) on that portion of a transaction in respect of which you redeemed CT Money, but can do so with this special offer. You may redeem for the full purchase price in CT Money to a maximum of $1,000 but bonus CT Money is calculated only on the pre-tax amount. Special offer not valid for Gift Card purchases. Pre-tax purchase. Bonus applied to maximum redemption of $1,000. No rainchecks.

*The Triangle Rewards Program is owned and operated by Canadian Tire Corporation, Limited. Triangle® credit cards are issued by Canadian Tire Bank. Rewards are in the form of electronic Canadian Tire Money® (CT Money®). To collect bonus CT Money you must present a Triangle Rewards card/key fob, or use any approved Cardless method, at time of purchase or pay with a Triangle credit card. You cannot collect paper Canadian Tire Money on bonus offers. Any bonus multiplier is based on the base rate of collecting CT Money (0.4%), and will be added to whatever the Member would otherwise collect, without the bonus. Conditions apply. Visit triangle.com for full program rules and Partner location information. The offered rate is exclusive of any bonus or promotional offers or redemption transactions. Minimum purchase of $150 or more required to receive the 20x bonus. Minimum $150 spend is on the pre-tax amount on the same tender and for a single transaction. $150 must be spent on items that earn CT Money. CT Money is collected on the pre-tax amount of the purchase. Bonus CT Money may take up to 5 weeks to be applied to the Member’s Triangle Rewards Account. No rainchecks. Single use only per Triangle Rewards Account.

†The Triangle Rewards Program is owned and operated by Canadian Tire Corporation, Limited. Triangle® credit cards are issued by Canadian Tire Bank. Rewards are in the form of electronic Canadian Tire Money® (CT Money®). To collect bonus CT Money you must present a Triangle Rewards card/key fob, or use any approved Cardless method, at time of purchase or pay with a Triangle credit card. You cannot collect paper Canadian Tire Money on bonus offers. Any bonus multiplier is based on the base rate of collecting CT Money (0.4%), and will be added to whatever the Member would otherwise collect, without the bonus. Example: On a $100 (pre-tax) purchase with a 10x bonus multiplier a Member would earn a bonus of $4 in CT Money (10 X .4% X 100). Not all items sold are eligible to earn CT Money or to be redeemed for. Conditions apply. Visit triangle.com for full program rules and Partner location information. The offered rate is exclusive of any bonus or promotional offers or redemption transactions. CT Money is collected on the pre-tax amount of the purchase. Bonus CT Money may take up to 5 weeks to be applied to the Member’s Triangle Rewards Account. No rainchecks. Offer valid on MotoMaster tires including Hydra Edge, Hydra Edge Plus, Performance Edge and Eliminator X-Trail A/T.
®/TM Mastercard, World Mastercard, World Elite and the circles are registered trademarks of Mastercard International Incorporated.
®/TM Unless otherwise noted, all trademarks are owned by Canadian Tire Corporation, Limited and are used under licence.

*The Triangle Rewards Program is owned and operated by Canadian Tire Corporation, Limited. The Triangle® credit cards are issued by Canadian Tire Bank. Rewards are in the form of electronic Canadian Tire Money® (CT Money®). To collect bonus CT Money you must present a Triangle Rewards card/key fob, or use any approved Cardless method, at time of purchase or pay with a Triangle credit card. You cannot collect paper CT Money on bonus offers. Minimum $150 spend is on the pre-tax amount on the same tender and for a single transaction. $150 must be spent on items that earn CT Money. Not all items sold at Canadian Tire are eligible to earn CT Money or to be redeemed for. Conditions apply. Visit triangle.com for full program rules and Partner location information. The offered rate is exclusive of any bonus or promotional offers or redemption transactions. CT Money is collected on the pre-tax amount of the purchase. Bonus CT Money may take up to 5 weeks to be applied to the Member’s Triangle Rewards Account. No rainchecks. Single use only per Triangle Rewards Account.

*The Triangle Rewards Program is owned and operated by Canadian Tire Corporation, Limited. The Triangle® credit cards are issued by Canadian Tire Bank. Rewards are in the form of electronic Canadian Tire Money® (CT Money®). To collect bonus CT Money you must present a Triangle Rewards card/key fob, or use any approved Cardless method, at time of purchase or pay with a Triangle credit card. You cannot collect paper CT Money on bonus offers. Minimum $150 spend is on the pre-tax amount on the same tender and for a single transaction. $150 must be spent on items that earn CT Money. Not all items sold at Canadian Tire are eligible to earn CT Money or to be redeemed for. Conditions apply. Visit triangle.com for full program rules and Partner location information. The offered rate is exclusive of any bonus or promotional offers or redemption transactions. CT Money is collected on the pre-tax amount of the purchase. Bonus CT Money collected from online orders will be applied to the Member’s Triangle Rewards Account within five weeks of the purchase date. No rainchecks.

The 20x Bonus is on all qualifying Kitchen Appliances, Cookware, and Furniture purchases. Not all items sold are eligible to earn CT Money or to be redeemed for. Conditions apply. Visit triangle.com for full program rules and Partner location information. The offered rate is exclusive of any bonus or promotional offers or redemption transactions. CT Money is collected on the pre-tax amount of the purchase. Bonus CT Money may take up to 5 weeks to be applied to the Member’s Triangle Rewards Account. No rainchecks. Gift cards and other items excluded.

®/™ Mastercard, World Mastercard, World Elite and the circles are registered trademarks of Mastercard International Incorporated.

®/™ Canadian Tire Money, CT Money, Triangle, Triangle Rewards and the Triangle design are registered trademarks owned by Canadian Tire Corporation, Limited, and the Triangle design are registered trademarks owned by Canadian Tire Corporation Limited and/or its affiliates. Used under license

*Summer exclusive promotion

Receive a cooler bag in yellow and 20 Nespresso iced coffee capsules with the purchase of a Nespresso Vertuo UP coffee machine* Select machines bought between May 21, 2026, and July 2, 2026, at participating retail partners, in-store or online, while supplies last. To redeem your summer gifts, visit promo.nespresso.ca

*The Triangle Rewards Program is owned and operated by Canadian Tire Corporation, Limited. The Triangle® credit cards are issued by Canadian Tire Bank. Rewards are in the form of electronic Canadian Tire Money® (CT Money®). To collect bonus CT Money® you must present a Triangle Rewards card/key fob, or use any approved Cardless method, at time of purchase or pay with a Triangle credit card. You cannot collect paper CT Money® on bonus offers. This is a single use offer per Triangle account. Minimum $150 spend is on the pre-tax amount required to get the $30 Bonus CT Money and minimum $250 spend is on the pre-tax amount required to get the $50 Bonus CT Money. Can’t combine these bonus offers. Minimum spend on bonus offer is on the pre-tax amount on the same tender and for a single transaction on items that earn CT Money®. Not all items sold at Canadian Tire are eligible to earn CT Money® or to be redeemed for. Conditions apply. Visit triangle.com for full program rules and Partner location information. The offered rate is exclusive of any bonus or promotional offers or redemption transactions. CT Money® is collected on the pre-tax amount of the purchase. Bonus CT Money may take up to 5 weeks to be applied to the Member’s Triangle Rewards Account. No rainchecks.

®/TM Unless otherwise noted, all trademarks are owned by Canadian Tire Corporation, Limited and are used under licence.

*You must be a member in good standing of each of the Triangle Rewards^® Program and the WestJet Rewards Program to link your accounts and to participate in the Linked Loyalty Program. CT Money Earn Rate: Linked Members will earn CT Money^® on WestJet Eligible Purchases (excluding government imposed taxes and fees) at the following rates: a. 0.4% base earn when using a payment method other than a Triangle Credit Card issued by Canadian Tire Bank. In cases where there are multiple passengers on a booking under a WestJet Eligible Purchases, any Linked Member will earn 0.4% base on the value of WestJet Eligible Purchases  attributable solely to their own travel, excluding any costs for other travellers in the same booking. b.1.0% when paying with a Triangle credit card issued by Canadian Tire Bank and the WestJet Eligible Purchase is made directly with WestJet (issued in the form of 0.4% base earn as noted in (a) above and 0.6% as a Credit Card Bonus).In cases where there are multiple passengers on a booking under a WestJet Eligible Purchase, any Linked Member will earn both the 0.4% base earn and 0.6% Credit Card Bonus on the value of WestJet Eligible Purchases attributable solely to their own travel, excluding any costs for other travellers in the same booking. Paper CT Money will not be issued. For the full list of WestJet Eligible Purchases and exclusions, visit westjet.com/en-ca/rewards/terms-conditions. WestJet Points Earn Rate: Linked Members will earn WestJet points at participating locations including Canadian Tire and Party City retail store locations (both of which are independently owned and operated), SportChek, Mark’s, L’Équipeur, Pro Hockey Life, Sports Rousseau, Hockey Experts, Atmosphere, L’Entrepôt du Hockey and participating Sports Experts locations across Canada (collectively referred to as “Participating  Stores”) at the following rates: a. one (1) WestJet point for every two dollars ($2.00) CAD of eligible pre-tax spend at Participating Stores when paying with cash, debit, or any credit card other than an eligible WestJet credit card; b. two (2) WestJet points for every two dollars ($2.00) CAD of eligible pre-tax spend when paying with a WestJet credit card issued in the form of:(i) one (1) WestJet point as noted in (a) above; and(ii) one (1) WestJet point as a Credit Card Bonus.Other: At Participating Stores Linked Members are required to either scan their Triangle Rewards card, input the numbers of their linked Triangle Rewards account, use another Cardless Method, or pay with their Triangle credit card issued by Canadian Tire Bank. For WestJet Eligible Purchases, Linked Members are required to enter their WestJet Rewards ID prior to the departure of a flight segment. For Eligible Purchases at Participating Stores, Linked Members will earn WestJet points within forty-eight (48) hours.  For WestJet Eligible Purchases, Linked Members will earn CT Money within thirty (30) days of completion of a flight segment (any single takeoff and landing by an aircraft). Linked Members can convert WestJet points into CT Money at a rate of one hundred twenty (120) WestJet points to one dollar ($1.00) in CT Money.   A minimum of two thousand four hundred (2400) WestJet points must be transferred.  WestJet reserves the right to change the conversion rate and/or impose conversion limits (minimum/maximums) from time to time, in its sole discretion, subject to applicable laws and regulations. Conversion is optional and initiated solely by the Linked Member. Converted WestJet points will be permanently deducted from the Linked Member’s WestJet Rewards Account and replaced with CT Money, subject to the Triangle Rewards Program Terms and Conditions. Conversion transactions cannot be reversed, cancelled or converted back once completed. You can unlink your Triangle Rewards Account and WestJet Rewards Account at any time; however, prior to unlinking, Linked Members must ensure any rewards that are earned have been processed and credited to their rewards account. Unlinking your Triangle Rewards Account and WestJet Rewards Accounts will not end your enrollment in the Triangle Rewards Program or the WestJet Rewards Program.Terms and conditions apply.For details, see the Linked Loyalty Program Terms and Conditions.  For examples of the calculation of CT Money that can be earned on WestJet Eligible Purchases, visit the Triangle Rewards WestJet page. ^®/TM All trademarks are the property of their respective owner(s). 

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