Vélo électrique léger Raleigh Oceania, phares avant et arrière, 26 po, bleu

I bought this bike on Saturday just took it for a long ride and it was wonderful I am very happy with this bike and the colour is great just love it

I purchased the Raleigh Oceania Electric Bicycle from Canadian Tire for $1,699.99 before tax, and while staff were polite, the overall experience left me very disappointed. The bike had issues right out of the box — the battery wasn’t charging properly, and the rear wheel was out of round (wobbling when pedaled off the ground). It had never been used. I moved it directly from my truck into my garage and noticed the problem immediately. At no point during the checkout process did anyone mention that e-bikes are final sale or non-exchangeable. Had I known this, I would have reconsidered the purchase. That kind of important policy should be disclosed up front — not discovered after the fact. When I contacted the store where I purchased it (Kingston Division Street), I was unable to speak with a manager despite multiple attempts — I waited over 22 minutes on hold before giving up. I contacted Canadian Tire Customer Relations on May 22, 2025 at 1:34 p.m., and the representative was helpful. She understood my concerns and provided the manufacturer contact for Raleigh: 1-800-268-6407. I called, left a message, and was impressed that Raleigh returned my call quickly. Raleigh confirmed the rear wheel was out of round and suggested I return the bike to the store for adjustment — but Canadian Tire does not perform adjustments or service on bikes. The only other option offered was to buy a wheel wrench and fix it myself. So now I’m left with a brand-new bike that needs repairs before it’s even been ridden, and no one — not the retailer or the manufacturer — is offering a proper solution. ✅ Takeaway: If you’re considering an electric bike, I highly recommend buying from a local bike shop that inspects, adjusts, and services what they sell. I assumed Canadian Tire would stand behind their products with a return or exchange if needed — but that is absolutely not the case with e-bikes. This experience taught me to ask more questions and do more research before making large purchases from a big box store. I hope this review helps others avoid the same frustration.

This bike truly is the most beautiful colour that I have seen. Great quality overall.

Easy to charge. The color is beautiful. So far the bike is a smooth easy ride