Coupe-herbe électrique Greenworks, 10 A, 18 po

Hello CatherineC, Thank you for taking the time to share your experience with this product. We are sorry to read that you are finding this string trimmer to be a little too long. Unfortunately, currently, we do not have anything that is much shorter. While the units are not adjustable, for the best control and balance, ensure that you hold the trimmer by both the switch handle and the auxiliary handle. Stand with the cutting head tipped down at an angle in front, guiding the grass trimmer/edger in a semicircular motion around you. We hope this information has been helpful. Should you have any further questions or warranty needs, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us on Greenworks Pro toll-free helpline at 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution.

Hello DOOD, you for your review, we appreciate your honest feedback. It is unfortunate to hear about this experience. Quality is at the heart of everything that we do, and the safety and satisfaction of our customers is number one. We would be interested in hearing more about this situation. To discuss this issue further, please contact contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS). We would like the opportunity to speak with you to see if we can find a solution.

Hello Steve883, Thank you for taking the time to voice your concerns! We are sorry to hear of the challenge you are experiencing with the trimmer line. The trimmer head on this unit is made for easy replacement of the string on the spool. We understand that for some new customers this task may seem overwhelming/difficult but once they do it a few times it’s quite easy – as easy as replacing a spool. It is also cheaper and more convenient for customers to rewind the trimmer head because they can use any generic .080” trimmer line(purchased at your local hardware store) and save money on more costly replacement spools. There are two methods in which the trimmer line can be replaced. You will need approximately 15' of trimmer line at .080" inches in diameter. For the first method: Note the hash mark on the knob and the hash mark on the spool cover, while holding the spool cover in place with one hand , turn the knob until the hash mark line up with the hash mark on the spool cover. Then take the trimmer line and feed it through one of the holes in the side of the head until there is an even amount on both sides. Then wind the line into the spool by turning the knob clockwise. If you wish to readjust the line or if the line has been wound too short, push down on the knob and wind it counterclockwise. Be sure to leave about 5 inches of slack on each side of the spool. Second method: Remove the spool cover by simultaneously pushing the two tabs located on side of the spool cover. The cover should spring off, lift the spool out and feed line through hole in the center of the spool until you get an even amount of line on each side. Put the spool back in the trimmer head, making sure that both sides of the line go back into the grooves in the trimmer head, continue to hold the spool in place. Take the spool cover and put it back onto the trimmer, using both hands press down firmly to ensure that the taps lock into place, you can now rotate the knob on the spool clockwise to rewind the line back in making sure to leave the 5 inches of line on each side of the spool. If you are still experiencing issues with reloading the string, we would be happy to see how we can help! Kindly contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS).

Hello Dumfounded in Detroit, We apologize for any inconvenience caused by this item being out of stock. We are working diligently to have these items back in stock as soon as possible. We thank you for your patience and understanding. In the meantime, you may enter contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS) for updates and availability.