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Can I shop online at canadiantire.ca?

Can I shop online at canadiantire.ca?

Yes, you can shop online at canadiantire.ca and find many of the items you see in your local store as well as many other items that are part of our Online Exclusive assortment.  
Most products you see on our website can be picked up from your local store with our free in-store pick-up or curbside pick-up, and we also offer Ship to Home starting at $4.99 on many items as well.  
There are some items are not available to purchase online and must be purchased in store only. To confirm if a product is eligible for shopping online, check for the In-Store Pick Up or Ship to Home icons on the product page.  

Do I have to have an online account to make online purchases from canadiantire.ca?

Do I have to have an online account to make online purchases from canadiantire.ca?

No. You do not need to have an account to purchase products online, though it does provide additional benefits like access to your previous orders, ability to store your address and credit card information to make future purchases easier and access to your Triangle Rewards information if you are a member of the program.
Are the prices the same as they are in store?

Are the prices the same as they are in store?

We have attempted to match our prices on canadiantire.ca with those that you will see in your local store. While we strive for pricing accuracy, market conditions and competitive pressures can cause prices to change. 
Online pricing and product selection may also differ from your local store.
Can I still order an item that is out of stock?

Can I still order an item that is out of stock?

We will make every effort to make the product available to you. As long as it is available in our Distribution Centre or from a vendor, you can purchase most items online and we will notify you when it is ready for pickup at your store or ready to be shipped to you.  

Is my online confirmation page considered an official receipt?

Is my online confirmation page considered an official receipt?

No, your Official Sales Receipt will be provided to you when you complete your pick-up transaction at the store. If your order was delivered to your home, the receipt will be provided with your shipping documents.  
For all orders, we are now happy to provide you with an e-reciept in your completed 'Thank you' email.
Please keep a copy of your receipt as you will need it to return or exchange your item(s).

How do I check on my order status?

How do I check on my order status?

Orders can be checked two ways:
1) By clicking the order status link in your order confirmation email
2) By clicking here and enter the email address used to place the order and the order number received at time of order confirmation.

How do I know if Canadian Tire received my order?

How do I know if Canadian Tire received my order?

Canadian Tire will send you a confirmation email letting you know that we have received your order. A follow-up email is sent once your order is ready for pickup or when it has been shipped.
If you are picking up your order, please wait for this ready for pick up emails before heading to the store as it will have your 4-digit pick up code required to complete the order.  

If I have placed an order for someone else, how can I make sure they know the order is ready to be picked up or has shipped?

If I have placed an order for someone else, how can I make sure they know the order is ready to be picked up or has shipped?

If you provide the recipient’s email address, they will be informed when the order is ready for pickup or has shipped. If you do not provide an email address, it will be your responsibility to contact them when the order is ready and provide them with the Ready for Pickup or Shipped email. If you are providing the recipient’s email address, please make sure you have their permission to provide it to us.
What methods of payment do you accept online?

What methods of payment do you accept online?

We accept Triangle™ World Elite Mastercard®, Triangle™ World Mastercard®, Triangle™ Mastercard®, Masterpass, Visa, Visa Debit, Mastercard, Mastercard Debit and American Express. 
At this time, we are unable to accept other credit/debit cards, gift cards, Canadian Tire Money, or store credit for online purchases.
When is the full amount of my online purchase charged to my credit card?

When is the full amount of my online purchase charged to my credit card?

For In-Store Pick Up/Curbside Pick Up: When you place an order, we retain a preauthorization for the full amount on your credit card until the items are located and ready for pickup. When an item is ready for pickup, your credit card is charged for that item (plus any applicable fees). Preauthorization is retained on any outstanding items on your order. An Order is Ready email will be sent to the email address you provide when a payment is processed, and items are ready for pickup.

For Ship to Home: When you place an order, we retain a preauthorization for the full amount on your credit card until the items are ready to be shipped. When an item is ready to be shipped, your credit card is charged for that item. Preauthorization is retained on any outstanding items on your order.  
Can I make changes to or cancel my order once it has been placed?

Can I make changes to or cancel my order once it has been placed?

Once an order is placed, you cannot make changes, but you can cancel a product or your entire order. Here’s how:

• If you have a Triangle ID account, follow these steps after signing in: 
1) Select Account from the top menu and go to Order History
 2) Select Cancel Order to cancel the entire order or Remove to delete an individual item from your order. 

• If you do not have an account, you are still able to cancel items within your order by following these steps:
1) Enter the email address used to place the order and your order number here
2) Click on Check order status.
3) Select Cancel to cancel individual items from your order or the entire order.
 
If you still require assistance, please contact Customer Support at 1-866-746-7287 to cancel the order.

If your order has already been shipped, we are unfortunately not able to cancel your order.
 
If you cancel any items for which we have not issued a “Ready for Pickup” email, the pre-authorization held on your card will be removed. After a “Ready for Pickup” email has been issued, charges to your credit card will be reversed within 24-48 hours.

What is your return policy for online purchase from canadiantire.ca?

What is your return policy for online purchase from canadiantire.ca?

As with purchases made in-store, unopened items in original packaging purchased online, including Online Exclusive items, may be returned with a receipt within 90 days of purchase and will receive a refund to the original method of payment. Items that are opened damaged and/or not in resalable condition may not be eligible for a refund or exchange. For items that were shipped to you, if you cannot return items to a store, contact Customer Support at 1-866-746-7287.  
Please note, that original delivery fees are not refunded when a return is processed.
For complete details, see our Returns Policy, which outlines all exclusions and exceptions.
Can I make a purchase under my tax-exempt status?

Can I make a purchase under my tax-exempt status?

To make purchases exempt from tax, Canadian Tire requires that documentation be provided at the time of purchase, which is not possible in our online environment, you will have to pay tax at the time of purchase. Please contact Customer Support at 1-866-746-7287 and they can help direct you to the required forms to receive post purchase reimbursement from the appropriate provincial or federal government.
Why do you show products that are not available for purchase on canadiantire.ca?

Why do you show products that are not available for purchase on canadiantire.ca?

We include these products as a research tool for customers who may want to purchase the item in-store.
Who may have access to my personal information?

Who may have access to my personal information?

To understand how Canadian Tire handles personal information, read our Privacy Policy.
Does canadiantire.ca use cookies?

Does canadiantire.ca use cookies?

Canadiantire.ca uses cookies to remember information you gave us so that you don't have to re-enter it each time you visit.
What if I forget my password?

What if I forget my password?

You can select to use our Forgot Your Password feature. From the Sign In screen, click on the "Forgot Your Password" link. Enter your email address and click on "Send Password". You will receive an email with a temporary password that you will be able to change the next time you are logged in. You may also call Customer Service toll-free at 1-866-746-7287.
Can I change my password? Will it expire?

Can I change my password? Will it expire?

There is no expiry date set for your password. However, you may wish to change your password from time to time. To do so, sign in to your account and then click on the "Account" icon at the top right of the page. Select "My Profile" in the left navigation. Choose the "Click here to change My Password" link and follow the instructions.
Are the prices the same online as they are in-store?

Are the prices the same online as they are in-store?

Yes. We have attempted to match our online prices to those that you will see in your local store. We strive for pricing accuracy, but market conditions and competitive pressures can cause prices to change. Online pricing and product selection may differ from your local store.
Is there a minimum order value required to place an online order?

Is there a minimum order value required to place an online order?

Some stores may require a minimum order subtotal to complete an online purchase. You will be notified what that subtotal is and how close you are to surpassing it as you shop online.
Why am I seeing a notification that my store isn't accepting online orders?

Why am I seeing a notification that my store isn't accepting online orders?

Some stores may briefly pause online orders to help manage unusally high levels of demand. Feel free to check back again later, or switch to another store currently accepting online orders.
How do I make a purchase to pick up in store?

How do I make a purchase to pick up in store?

Simply go online to CanadianTire.ca and begin to shop for your desired items. Once you have selected the items you would like to order, 'add' them to your cart. Ensure you have selected 'In-Store Pick up' when you view your cart before checkout. After completing your order, you will receive a confirmation email. Once your items are ready, an email will be sent to you advising you that your items are ready for pick up. Please wait for your ready for pick up email before proceeding to the store. 


I just placed an order. When can I pick it up?

I just placed an order. When can I pick it up?

We'll send you your Order Is Ready email as soon as your order is ready. Due to increased volumes and reduced operating hours, it may take us longer than usual to fulfill your order. Please wait for your Order is Ready email before proceeding to the store to pick up your order. You will not be able to pick up your order without the email.
Can I pay for my order when I pick it up instead of paying online?

Can I pay for my order when I pick it up instead of paying online?

All online transactions require you to pay online.
What do I bring into the store when I go to pick up my order?

What do I bring into the store when I go to pick up my order?

Please bring a printed copy of your Ready for Pickup email to the store or show your email and barcode on your mobile device. The store may require you to present a photo ID for verification purposes.

Why am I receiving more than one Ready for Pickup email?

Why am I receiving more than one Ready for Pickup email?

Because your order included products that were not in stock, they will be available for pickup at a later date than those that the store had in its inventory. You will receive email notification when each of them becomes available. The estimated availability date for all products will be shown on your order.
Before I received my Ready for Pickup email, a product in my order went on sale. Will the price be adjusted?

Before I received my Ready for Pickup email, a product in my order went on sale. Will the price be adjusted?

Yes, when you receive the email and visit the store to pick up your order, you should find that the price has been adjusted to reflect the sale price.
How long will my order be held in-store?

How long will my order be held in-store?

Your order will be held at the store you designated for pickup for 7 days. If you fail to pick up your items within this time period, we will cancel your order, at which time the purchase amounts charged to your credit card will be reversed and the products will no longer be available for pickup.

If I place an order to be picked up in another province, which sales tax rate will I be charged?

If I place an order to be picked up in another province, which sales tax rate will I be charged?

When you place an order with a store in another province, that province's sales tax will be applied to your order. 
For example, if you live in Alberta and you place an order with a store in Ontario, the Ontario HST (13%) will be applied to your order. If you place an order to be picked up in Nova Scotia, the Nova Scotia HST (15%) will be applied to your order.

Can someone else pick up my order if I am unable to?

Can someone else pick up my order if I am unable to?

"Yes. Simply provide the recipient’s email address during checkout and they will be informed when the order is ready for pickup. If you do not provide an email address, it will be your responsibility to contact them when the order is ready and provide them with the Ready for Pickup email. 
If you are providing the recipient’s email address, please make sure you have their permission to provide it to us."

How do I check the status of my order?

How do I check the status of my order?

"Orders can be checked two ways:
1) By clicking the order status link in your order confirmation email

2) By entering the email address used to place the order and the order number received at time of order confirmation here

Can I make changes to or cancel my order once it has been placed?

Can I make changes to or cancel my order once it has been placed?

Once an order is placed, you cannot make changes  
To cancel your order once it has been placed, follow these steps after signing in to your account: 
1) Select Account from the top menu and go to Order History

2) Select Cancel Order to cancel the entire order or Remove to delete an individual item from your order. 
If you do not have an account, you are still able to cancel items within your order by following these steps:

1) Enter the email address used to place the order and the order number received at time of order confirmation here

2) Select Cancel to cancel individual items from your order or the entire order

If you still require assistance, please contact Customer Support at 1-866-746-7287 to speak to an agent to cancel the order.

If you cancel any items for which we have not issued a Ready for Pickup email, the pre-authorization held on your card will be removed. After a Ready for Pickup email has been issued, charges to your credit card will be reversed within 24-48 hours.

How do I check the status of my order?

How do I check the status of my order?

Orders can be checked two ways:
1) By clicking the order status link in your order confirmation email

2) By entering the email address used to place the order and the order number received at time of order confirmation here.
How do I place an order for Curbside Pick Up?

How do I place an order for Curbside Pick Up?

Simply go to canadiantire.ca and shop for your desired items. When adding them to your shopping cart, select Curbside Pick Up as your preferred option (where available). Once your order is ready and you have received your Order is Ready email, please go to your selected store.

Upon arrival, park at a designated Curbside Pick Up spot and follow the directions on the poster. Please remember to bring your Order is Ready email, which contains your personalized 4-digit pickup code.
Do I have to pay a fee to use Curbside Pick Up?

Do I have to pay a fee to use Curbside Pick Up?

Some stores may charge a small flat fee per order. This fee will be visible for your selected store as you shop online.

I paid a fee for Curbside Pick Up and one of my items was delayed. Does this mean I need to pay the fee again to pick that item up at a later date?

I paid a fee for Curbside Pick Up and one of my items was delayed. Does this mean I need to pay the fee again to pick that item up at a later date?

No, you only pay the Curbside Pick Up fee once for your entire order, even if it requires multiple trips to the store.

If I paid a fee for Curbside Pick Up, will it be refunded if I return an item?

If I paid a fee for Curbside Pick Up, will it be refunded if I return an item?

It is at the discretion of the store you placed your order with as to whether you are elibigle for a refund of your fee. Please note: if your order contains items for Curbside Pick Up that were picked up over multiple trips to the store, ensure you bring all receipts related to your order to successfully process a refund.

How do I place an order for Curbside pick up?

How do I place an order for Curbside pick up?

Simply go to canadiantire.ca and shop for your desired items. When adding them to your shopping cart, select In-Store Pick-Up as your preferred option. Once your order is ready and you have received your Order is Ready email, please go to your selected store. Due to increased volumes and reduced operating hours, it may take us longer than usual to fulfill your order. 

If you would like to have your order brought out to your vehicle, upon arrival park at a designated Curbside Pick Up spot and follow the directions on the poster. Please remember to bring your Order is Ready email, which contains your personalized 4-digit pickup code.
How will I know if my order is ready for pickup?

How will I know if my order is ready for pickup?

We'll send you a Your Order is Ready for pickup email as soon as your order is ready. Due to increased volumes and reduced operating hours, it may take us longer than usual to fulfill your order. Please wait for your Order is Ready email before proceeding to the store to pick up your order. You will not be able to pick up your order without the email.
Where is Curbside pickup at my store?

Where is Curbside pickup at my store?

Each store will have marked, designated parking spots available for Curbside pick up. They will have posters at each of the spots with further instructions.
What do I need to do to pick up my order?

What do I need to do to pick up my order?

Please make sure to bring your Order is Ready for pickup email (either on your smartphone or a print out) with the 4-digit pickup code. You will need to provide the store with this code, along with your order number to be able to pick up your order. Stores may ask for additional information that can be found on Your Order is Ready for pick Up email. 

Please also ensure that your vehicle has adequate space to fit your order so that store staff can easily place the order.
How should I prepare my car for Curbside Pick Up?

How should I prepare my car for Curbside Pick Up?

Please ensure that your order can easily be placed in your car. If required, please clear trunk space or fold seats down prior to arriving at the store.
What are the hours of operation for Curbside Pick Up?

What are the hours of operation for Curbside Pick Up?

Each store will have their own hours for Curbside Pick Up. Please visit your selected store’s Hours & Details page for their Curbside Pick Up hours, as some stores may offer extended pick up hours.
Do all stores offer Curbside Pick Up?

Do all stores offer Curbside Pick Up?

The majority of Canadian Tire stores are currently offering Curbside Pick Up, however there may be some exceptions due to each store’s location. Please visit your selected store’s Hours & Details page to see if Curbside Pick Up is offered at your selected store.
How do I check the status of my order?

How do I check the status of my order?

"Orders can be checked two ways:
1) By clicking the order status link in your order confirmation email
2) By entering the email address used to place the order and the order number received at time of order confirmation here.
Can someone else pick up my order if I am unable to?

Can someone else pick up my order if I am unable to?

"Yes. Simply provide the recipient’s email address during checkout and they will be informed when the order is ready for pickup. If you do not provide an email address, it will be your responsibility to contact them when the order is ready and provide them with the Ready for Pickup email. 
If you are providing the recipient’s email address, please make sure you have their permission to provide it to us."

Can I make changes to or cancel my order once it has been placed?

Can I make changes to or cancel my order once it has been placed?

Once an order is placed, you cannot make changes, but you can cancel a product or your entire order. Here’s how:

• If you have a Triangle ID account, follow these steps after signing in: 
1) Select Account from the top menu and go to Order History
 2) Select Cancel Order to cancel the entire order or Remove to delete an individual item from your order. 

• If you do not have an account, you are still able to cancel items within your order by following these steps:
1) Enter the email address used to place the order and your order number here
2) Click on Check order status.
3) Select Cancel to cancel individual items from your order or the entire order.
 
If you still require assistance, please contact Customer Support at 1-866-746-7287 to cancel the order.

If your order has already been shipped, we are unfortunately not able to cancel your order.
 
If you cancel any items for which we have not issued a “Ready for Pickup” email, the pre-authorization held on your card will be removed. After a “Ready for Pickup” email has been issued, charges to your credit card will be reversed within 24-48 hours.

How do I set up a delivery?

How do I set up a delivery?

Once you have selected the item(s) you would like to purchase, click on the 'Add to Cart' button.  
You can now select the 'Ship to Home' option. Ensure your postal code (for pricing) is entered correctly as well as your complete shipping address to avoid delays or cancellations.  
Orders cannot be shipped to P.O.Boxes at this time.  
Once your order is placed, your order confirmation email will provide you with further instructions regarding your delivery.  
For larger bulk items, you will be contacted by our delivery carrier to book a delivery time that fits your needs. 
How much does Ship to Home delivery cost?

How much does Ship to Home delivery cost?

The shipping and handling fee is based on an item’s size, total order weight, delivery type, as well as your location and delivery distance. 
Additional charges may apply for add-on services such as assembly/installation or service level (room of choice delivery or removal of packaging).
You can view the estimated shipping charges on the item's product detail by entering your postal code. The estimator will calculate an estimated shipping and handling fee for the item currently displayed. 
Final shipping fees will be determined based on the total contents of your cart and are displayed during the checkout process.
Items cannot be delivered to P.O.Boxes at this time. 

How will I know when my order has been shipped?

How will I know when my order has been shipped?

You will receive an email with a tracking number once your order has shipped.  
If there are several items, multiple shipments may be necessary, and you will receive multiple confirmation emails.
For larger bulk items, you will be contacted to schedule a delivery appointment within 2 business days of receiving your shipped notification.

Why is my area not eligible for delivery?

Why is my area not eligible for delivery?

Unfortunately, at this time there are select markets where Canadian Tire cannot deliver to due to excessive distance or transportation limitations. This includes certain regions/municipalities which require ferry service for delivery. We are also unable to ship products to P.O.Boxes.  
Note: large (bulk) items will only be available for delivery within 100km of the selected Canadian Tire store. 
Due to tax requirements, we are unable to ship across provincial borders at this time.
To confirm if we ship to your home address, enter your postal code information on the product page and select Estimate Shipping Fees. 

Can you ship outside of the province and country?

Can you ship outside of the province and country?

Due to tax requirements, we are unable to ship across provincial borders at this time.
At this time we do not ship outside of Canada.

Is my signature required to confirm home delivery?

Is my signature required to confirm home delivery?

Customer signature is not required for the home delivery of parcels shipping via our courier partners. The courier will leave the parcel(s) on the front porch, by the front door or in the concierge for condo buildings.
Larger, bulk items ship via bulk carriers and require an appointment for home delivery. For larger bulk items, you will be contacted by the bulk delivery service provider to schedule a delivery appointment within 2 business days of receiving your shipped notification.

What’s the difference between Standard Delivery/ In-Home Delivery/ In-Home Delivery and Unpack?

What’s the difference between Standard Delivery/ In-Home Delivery/ In-Home Delivery and Unpack?

Standard Delivery:  For detached or semi-detached homes, the product will be delivered as close to the house as possible. For condo, apartment and office buildings, the product will be delivered to the concierge or reception area. At time of delivery, customers can indicate a preference for first dry area, backyard, up and down 3 steps and porch delivery at no extra charge.

In-Home Delivery:  The product will be delivered to a room of the customer’s choice inside the delivery location.

In-Home Delivery and Unpack:  The product will be delivered to a room of the customer’s choice inside the delivery location. Packaging will be removed by the delivery service provider and taken off the premises. Assembly/installation of the product is not included unless that service was available and purchased during the checkout process. For all bulk item delivery service, a signature is required.

What if some of the items in my cart are not available for home delivery?

What if some of the items in my cart are not available for home delivery?

Many items not available for Ship to Home can still be purchased online for In-Store Pick-Up.

How do I return an order I had delivered to my home?

How do I return an order I had delivered to my home?

We hope that you will be satisfied with your purchase, but if you need to return your item(s), simply take it back to any Canadian Tire Store, along with the original receipt and packing slip and we will provide you with a refund, pending your return product(s) meets the criteria for returns. See Returns Policy for details
If you are unable to visit one of our Canadian Tire stores, please call Customer Service at 1-866-746-7287 to arrange to ship your return product(s) back to the Canadian Tire store. Shipping fees may be required to return product. Please note, if you will be shipping an order back, your refund may take longer to process.

Will my shipping fees be refunded If I return an item.

Will my shipping fees be refunded If I return an item.

Shipping fees will not be refunded if you choose to return an item.

How long will it take for me to receive a refund?

How long will it take for me to receive a refund?

If you take your item(s) back to one of our store locations, your card will be refunded right away, and should appear on your statement within 24-48 hours.  
If you selected to have your order shipped back, your refund timing will be dependant on how long the carrier takes to return the item(s) to the store. Refunds cannot be processed until the store has received the returned item(s). 

When will my order ship?

When will my order ship?

Orders typically ship within 1-2 business days.  
However, please expect delays related to the Covid-19 pandemic.
Please use your order number to check the status of your order here
Can I make changes to or cancel my order once it has been placed?

Can I make changes to or cancel my order once it has been placed?

Once an order is placed, you cannot make changes, but you can cancel a product or your entire order. Here’s how:

• If you have a Triangle ID account, follow these steps after signing in: 
1) Select Account from the top menu and go to Order History
 2) Select Cancel Order to cancel the entire order or Remove to delete an individual item from your order. 

• If you do not have an account, you are still able to cancel items within your order by following these steps:
1) Enter the email address used to place the order and your order number here. 
2) Click on Check order status.
3) Select Cancel to cancel individual items from your order or the entire order.
 
If you still require assistance, please contact Customer Support at 1-866-746-7287 to cancel the order.

If your order has already been shipped, we are unfortunately not able to cancel your order.
 
If you cancel any items for which we have not issued a “Ready for Pickup” email, the pre-authorization held on your card will be removed. After a “Ready for Pickup” email has been issued, charges to your credit card will be reversed within 24-48 hours.

Why are some items not available for home delivery?

Why are some items not available for home delivery?

Some items available for purchase in-store or online for in-store pickup may not be eligible for home delivery due to the size or weight of the item(s) or due to the item's characteristics such as: temperature control (heat or cold sensitive products), dangerous or hazardous goods (flammable, corrosive, combustible, etc.)

How can I check the status of my online exclusive order?

How can I check the status of my online exclusive order?

Orders can be checked two ways:
1) By clicking the order status link in your order confirmation email
2) By entering the email address used to place the order and the order number received at time of order confirmation here

What does Online Exclusive mean?

What does Online Exclusive mean?

Online Exclusive items are not carried in stores and must be purchased online for In-Store Pick Up or Ship to Home. 
Can Online Exclusives be returned?

Can Online Exclusives be returned?

Yes. Purchases can be returned to any Canadian Tire store within 90 days of purchase. Product must be in its original condition as well as packaging and returned with your receipt and issue of Canadian Tire "Money"®. See Returns Policy for complete details, including exclusions and exceptions.

Please note that for ship to home orders, the original delivery fees are not refunded when a return is processed.

Please contact Customer Support at 1-866-746-7287 for any additional assistance.

Is it possible to order Online Exclusives and in store products at the same time?

Is it possible to order Online Exclusives and in store products at the same time?

Yes, however, products from your order may be available for pickup at different times. You will receive a Ready for Pickup or Shipped email as each product becomes available. The estimated availability dates for all products will be shown on your order.