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5 starsstars
18
18 reviews with 5 stars.
4 starsstars
9
9 reviews with 4 stars.
3 starsstars
6
6 reviews with 3 stars.
2 starsstars
4
4 reviews with 2 stars.
1 starstars
32
32 reviews with 1 star.
Overall Rating
2.7
29 out of 62 (47%) reviewers recommend this product
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1 to 5 of 69 Reviews
1 – 5 of 69 Reviews
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1 out of 5 stars.
Don't buy this patio heater!
4 years ago
I am writing to tell you that this outdoor patio heater, purchased last June at your store, is substandard. From the moment it was put together it was difficult to ignite. Halfway through the summer the red starter button stopped working. Our handyman showed us how to start it manually but it was still difficult to start. We ended up using it approximately six times last summer.
This June, it was clear the heater had rusted to the point that it couldn’t be started by any method. Our handyman took it apart and brought it directly to the dump. What a complete waste of money. As customers, we expect compensation and an explanation.
No, I do not recommend this product.
Helpful?
Response from Sunjoy Product Expert:
4 years ago
Sunjoy Product Expert
Dear Value Customer, we are grateful that you spend time to let us know about your experience and we are sorry about it. We would be happy to find the best way to resolve the matter. Please feel free to email us at canadianservice@sunjoygroup.com or visit our website at sunjoyonline.com or sunjoyshop.com and select the chat box. If you find the item is determined to be defective, we are ready to assist you. Thank you.
1 out of 5 stars.
Garbage. Stopped working completely after 4 uses. Never was easy to light.
4 years ago
I wish I would have listened to the reviews. I purchased this in September and have missed the return deadline.
Please listen to the negative reviews. This is a piece of garbage.
I cannot get it to start anymore. Never was easy to start. Always required lots of 'playing' with the know to get the pilot to work.
No, I do not recommend this product.
Helpful?
Response from Sunjoy Product Expert:
4 years ago
Sunjoy Product Expert
Dear Value Customer, we are grateful that you spend time to let us know about your experience and we are sorry about it. We would be happy to find the best way to resolve this matter. If you have questions or concerns please feel free to contact us at 1-877-483-6759 Thank you.
Our products come with a 1-year manufacturer warranty. If you find the item is determined to be defective, we will be happy to assist you. Thank you and have a great day!
5 out of 5 stars.
Great Heater
4 years ago
The heater works very well. Easy to setup and work with.
Yes, I recommend this product.
Helpful?
Response from Sunjoy Product Expert:
4 years ago
Sunjoy Product Expert
Dear Value Customer, thank you so much for sharing your shopping experience with us. We are profoundly grateful about your satisfaction with our product. If you have any question or concern, please contact us at 1-877-483-6759 Thank you.
4 out of 5 stars.
Satisfied
4 years ago
at first a little difficult to light, works fine and heats well
Yes, I recommend this product.
Helpful?
Response from Sunjoy Product Expert:
4 years ago
Sunjoy Product Expert
Dear Value Customer, thank you so much for letting us know and we thank you for choosing our product. We are very grateful knowing you are satisfied with it. If you have any question or concern, please contact us at 1-877-483-6759 Thank you.
1 out of 5 stars.
Gas won’t flow anymore
5 years ago
No gas coming out to be able to ignite. Kinda important for a propane heater.
No, I do not recommend this product.
Helpful?
Response from Sunjoy Product Expert:
5 years ago
Sunjoy Product Expert
Dear Value Customer, we are grateful that you spend time to let us know about your experience and we are sorry about it. We would be happy to find the best way to resolve this matter. If you have questions or concerns please feel free to contact us at 1-877-483-6759 Thank you.
Our products come with a 1-year manufacturer warranty. If you find the item is determined to be defective, we will be happy to assist you. Thank you and have a great day!
Start typing your question and we'll check if it was already asked and answered.
1 - 10 of 24 Questions
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Most helpful answers
Q: Is a AA battery supposed to go somewhere in the patio heater unit?
5 years ago
5 Answers
A: Dear valued customer, thank you for asking! The patio heater needs a AAA battery. For more inquiries, please call us at 1-877-483-6759 or visit us at www.sunjoyonline.com. We are open 24/7.
5 years ago
Helpful?
Q: Like so many others before me :( we cannot get the unit to light. We have tried the AAA battery in the switch compartment but there doesn't appear to be any contacts in there. There is no clicking or indication that the switch is operable. Please advise.
5 years ago
3 Answers
A: Dear Carrie, this Heater don't need the battery to get the light. try again. or contact us at 1-866-578-6569 or visit our website at www.sunjoyonline.com for the parts replacement. Thank you.
2 years ago
Helpful?
Q: Igniter has the battery and is clicking but it’s not lighting. I have a haft tank of propane. When I press and hold the knob down for 1min I don’t not smell propane. Any idea? It’s brand new
5 years ago
2 Answers
A: Press and turn the control knob to PILOT position (anti-clokwise 90°). (Figure 1)
Remember press the control knob for more than 1 minute.
See the attached photo.
5 years ago
Helpful?
Q: What's the diameter of the shaft of the heater
5 years ago
2 Answers
A: Hello Michael. thank you for asking! Please give us a call at 1-877-483-6759 so we could send you a layout or a drawing showing the dimensions of the unit. You may also visit us at www,sunjoyonline.com. We are open 24/7.
5 years ago
Helpful?
Q: Is the base of this heater "powder coated" or treated with some type of sealant to prevent rusting?
5 years ago
2 Answers
A: Hello Stephen, we are glad you asked! Yes, it is powder coated. We recommend to keep the unit in place during inclement weather conditions. Should you have more questions or concerns, please call us at 1-877-483-6759 or visit us at www.sunjoyonline.com. We are open 24/7. Thank you!
5 years ago
Helpful?
Q: I am having problems lighting the unit. The igniter button doesn't push in and click the way I expected it to. I returned the original one I had bought because I tried EVERYTHING and now with the second one the button is the same. What am I missing?
5 years ago
2 Answers
A: I think you are missing putting the aaa battery inside the igniter button
5 years ago
Helpful?
Q: Can this heater be shortened? I want to put it in an add a room at our trailer and there isn't a lot of headroom.
5 years ago
2 Answers
A: Hello Brad, thank you for showing interest in our product. No, this unit can't be shortened. For more inquiries, please call us at 1-877-483-6759 or visit us at www.sunjoyonline.com. We are open 24/7. Thank you!
5 years ago
Helpful?
Q: Referencing the Foster stand-up propane patio heater scew #85-1581
l have a rain cheque for this item, apparently CDN Tire Langley BC have in-coming inventory Week Oct 21/2020, can you update arrival?
5 years ago
1 Answer
A: Dear valued customer, we are glad you asked! For availability and delivery, please call us at 1-877-483-6759 or visit us at www.sunjoyonline.com. We are open 24/7. Thank you!
5 years ago
Helpful?
Q: Is there a recommended cover to purchase to protect this heater from the outdoors?
5 years ago
1 Answer
A: Dear Valued Customer, We don't have protective cover for this heater. We will give feedback to relevant personnel and suggest to add the protective cover in the future. If you have any questions or concerns, please contact us at 1-866-578-6569, email to customersupport@sunjoygroup.com or visit our website at www.sunjoyonline.com. We are open 24/7. Thank you.
5 years ago
Helpful?
Q: I’ve added a battery and tried to purge the line. I don’t hear any click of the igniter AND also can’t smell any propane coming out at the top.... should I exchange ??? Or feturb
5 years ago
1 Answer
A: Hello Susan, thank you for asking and for purchasing one of our products. Please give us a call at 1-877-483-6759 so we could run some tests and offer possible resolutions to it. You may also visit us at www.sunjoyonline.com. We are open 24/7.
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