Most products can be returned or exchanged at any Canadian Tire store within 90 days of purchase
Some products are non-refundable and non-exchangeable
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Q: How do I wash this pan? Can I submerge in hot soapy water?
4 years ago
3 Answers
A: Yes you can use dish soap and dish cloth, may soak the pan with hot soapy water if needed. Enjoy this outstanding pan.
4 years ago
Helpful?
Q: After using this two times with olive oil to cook with, I have found a burnt stain in the middle of the pan that will not come off with a soft sponge and dish soap. I don't want to use anything abrasive. Is this normal? How can I safely remove the stain?
4 years ago
2 Answers
A: Thanks for the link. I did submit a claim a day before asking the question here and have not had any response in the past 4 days. Are you able to look into it for me? Thank you.
4 years ago
Helpful?
Q: Can the rock cookware be used over open flame in a wood fire in a fire pit or an open fire.
4 years ago
2 Answers
A: I would say yes. It's very sturdy!
4 years ago
Helpful?
Q: Does the coating have PTFE?
4 years ago
1 Answer
A: Good day,
it is a coating of PTFE over the cast iron.
Thank you.
4 years ago
Helpful?
Q: Is there a wok configuration?
4 years ago
1 Answer
A: Good day
This is a pan, not a wok. Please check our other product to find more options.
Thank you
4 years ago
Helpful?
Q: My partner purchased this pan for me because I'm pregnant and want to increase my intake of iron, which can be done by cooking with iron. Does that still apply even though there is a coating?
5 years ago
1 Answer
A: Good day,
Although we are not health expert, we believe that because there is a non-stick coating this wouldn't apply.
Thank you
5 years ago
Helpful?
Q: I have heard that coated pans are not safe to use for cooking as the surface breaks down or emits chemicals harmful over time for people's general health, even heard it may cause cancer. What can you tell me about this product as for safety.
5 years ago
1 Answer
A: The coating does not contain Lead, Cadmium, nickel or PFOA.
5 years ago
Helpful?
Q: Est-ce que cette Poêle à frire est compatible avec un la cuisson au BBQ ? est ce que les poignées seront suffisamment résistante à la chaleur? Pourrait-on l,utiliser au four ?
Q: Does this need to be seasoned after each use like other cast iron pans?
6 years ago
1 Answer
A: No seasoning needed, The Rock Cast Iron is enhanced with our unique manufacturing process that uses small metal pellet impact technology to modify the surface to form an ultra-durable rock-like finish. The result is an outstanding release performance, 3 times better than traditional non-stick cookware, which makes The Rock Cast Iron so easy to clean.
6 years ago
Helpful?
Q: Is this product oven proof as the handle appears to be plastic?
7 years ago
1 Answer
A: The handle is made of solid steel. The item is oven safe to 450 degrees.
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