Most products can be returned or exchanged at any Canadian Tire store within 90 days of purchase
Some products are non-refundable and non-exchangeable
The return policy outlined above may not apply to the product you are currently viewing. For complete details and eligibility, please refer to our Return Policy for exceptions.
428 out of 588 (73%) reviewers recommend this product
Review this product
Select to rate the item with 1 star. This action will open submission form.
Select to rate the item with 2 stars. This action will open submission form.
Select to rate the item with 3 stars. This action will open submission form.
Select to rate the item with 4 stars. This action will open submission form.
Select to rate the item with 5 stars. This action will open submission form.
Adding a review will require a valid email for verification
Customer Images and Videos
Filter Reviews
installation
setup
use with app
wifi
purchase
satisfaction
comfort
connections
Rating
Locale
1 to 5 of 1822 Reviews
1 – 5 of 1822 Reviews
Sort by
Most Recent
5 out of 5 stars.
Exactly what I needed!!
a year ago
works perfect -does what it should and we tested it.
Helpful?
4 out of 5 stars.
Tranquillité d'esprit.
2 years ago
Je n'ai pas eu l'occasion d'évaluer ce produit pour une réelle fuite d'eau. Lors d'un test similé il a bien performé. Possible aussi de vérifier à distance la température et humidité de la pièce. Assez facile d'installation. Recommandé.
I have had this product for one month now. So far so good. I tested it and it worked as expected. The App I installed on my phone for the device also works well.
Start typing your question and we'll check if it was already asked and answered.
1 - 9 of 9 Questions
Sort by
Most helpful answers
Q: How long do the batteries last? It will be set up in an area that drops to between 0 and 5 deg Celsius
3 years ago
2 Answers
A: I have installed mine for sump well place where temp is around 20DegC and after 2 and half years battery life is showing 50%. If this helps.
3 years ago
Helpful?
Q: Can I choose only receive 1 type of alarm.
Could I choose only to receive the App notification rather than the audible alarm or only choose the Audible alarm instead of the App notification?
3 years ago
2 Answers
A: I have this sensor. I do not think you can turn off the audible alarm but I would think you can diable the app notification by simply not downloading the app. ot turn off notifications for this app in the phone settings. It does send an email notification.
3 years ago
Helpful?
Q: Can this product be linked to both US and Canadian phone numbers? We have a seasonal residence in Ontario but live in the United States for our primary residence, thank you
4 years ago
2 Answers
A: The device does not send alerts to your phone number. It sends alerts to the app and an email alert as long as you have an internet connection. However, you can have your emails forwarded to your phone as a text for when you are not connected to internet. Google 'forward emails to text" In your email software settings you would you will need to setup a filter, rule or condition effectively telling your email software program that when you receive an email from your water detector (<customer-service@resideo.com>), it should then be forwarded to for example Telus: (7095551234]@msg.telus.com). Each phone carrier has a similiar address being your phone number followed by "@msg.telus.com", for me.
The email will then show up as a text on your phone.
4 years ago
Helpful?
Q: Is this compatible with 5.0 Ghz? Many of these type of devices seem only compatible with 2.4Ghz
4 years ago
2 Answers
A: only compatible 2.4Ghz
4 years ago
Helpful?
Q: We just had a flood in our basement because the power went out (heavy rain/wind storm). Obviously the sump pump didn’t work. Love the fact that is is battery operated. If power is out and modem is down will we still get a notification ?
5 years ago
1 Answer
A: Will the detector work without Wi-Fi? - YES.
The detector will sound a 100dB alarm when the detector senses water (through the built-in sensors or through the cable sensor). However, you will not receive in-app, push, and/or email notifications without a Wi-Fi connection.
The unfortunate thing about sump pumps is they are powered by electricity. The water leak detector is a common device to use in this area of the home, but without power there is no alert to the APP. There is an audible alarm, though.
5 years ago
Helpful?
Q: I want to buy this for setting up near my sump hole. If the power fails then my wifi hub will not be working. How do I get notifications in the event of a power failure? Or do I need a battery backup on my wifi hub too?
Thanks
6 years ago
1 Answer
A: Yes the detector will sound a 100dB alarm when the detector senses water (through the built-in sensors or through the cable sensor). However, you will not receive in-app, push, and/or email notifications without a Wi-Fi connection.
5 years ago
Helpful?
Q: so it will send alarms immediately once the temp drops below the set point,someone in the reviews said it can only send temp alerts 3 times per day is this correct. to check your temp anytime you just have to open the app correct.
6 years ago
1 Answer
A: Hi Matt! Thank you for your question. The Resideo Honeywell Home Wi-Fi Water Leak and Freeze Detector will send an alert if the temperature drops below the alert set point you have setup in the Honeywell Home app. For example, if your low temperature set point is 45 degrees Fahrenheit and the temperature goes below that at any point, you will receive an in-app notification and an email depending on your alert preferences. The Water Leak and Freeze Detector can be set up to "check in" 1 to 3 times per day. If the conditions where the detector is placed do not trigger any alerts, this information will be updated in the app graphs accordingly. Temperatures and humidity conditions are updated hourly, though they won't necessarily reflect in the graphs. If you check your app for a temperature reading, it will be the temperature the device read within that hour. If you have any additional questions or concerns, please give us a call at 1-800-633-3991 and we will be happy to go over them with you. We hope this was helpful!
6 years ago
Helpful?
Q: how often can i check the temp when i am gone and how soon will it notifi me once the temp has dipped below the set number
6 years ago
1 Answer
A: Hello there! You will be able to check the temperature registered by the Water Leak Detector as many times a day as you want, you would just have to log in to your Honeywell Home account on the app (having the detector previously registered). The app will notify you immediately once the temperatures goes below or above the set limits via email and push notification (you must remain logged in to the account), as long as the detector is connected to WiFi and your phone with the app has internet access (WiFi or mobile data). Have a great day! - Maria
6 years ago
Helpful?
Q: Can I attach extra sensors? My basement is hardwired for sensors, presently have a monitor that works on regular phone service.
7 years ago
1 Answer
A: The Honeywell Lyric Wi-Fi Water Leak & Freeze Detector comes with a 4 feet water sensing cable. Additional cables can be added to extend the sensor length to 500ft. The entire length of the cable sensor detects water.- Jerry
When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.
Canadian Tire Privacy Charter
Strictly Necessary Cookies
Always Active
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
Targeting Cookies
Allow
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
Performance Cookies
Allow
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, the aggregated data will not include your visit.
Functional Cookies
Allow
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.