Generac 3500 Watt iQ Series Inverter Portable Generator with Electric Start, Ultra Quiet

Thank you for sharing your experience. We’re sorry to hear that your generator hasn’t worked as expected and that returning it was difficult. That’s not the experience we want for our customers, and we appreciate the chance to help make this right. You took the right first step in bringing your generator in for a diagnosis by one of our authorized service dealers. Our customer support team is available 24/7/365 to assist you with any product issues you may have, and to help ensure your generator is repaired in an efficient manner. If you require additional support, please contact us at 888-436-3722.

Thank you for sharing your experience. We understand how frustrating it can be when a generator doesn’t run properly, especially when repair options feel limited. We appreciate the opportunity to help you resolve this. If your unit isn't running right, the most common cause is a lack of fresh fuel or incorrect start up procedures. While replacing the carburetor may resolve some problems, we recommend following these steps from the owner’s manual to ensure optimal performance: Verify the load size: Make sure the connected devices do not exceed the generator’s rated capacity. Overloading can cause the unit to stall or shut down and may damage the generator. Check the ECO mode: If ECO mode is on, try switching it off when running higher-demand equipment. Inspect fuel and oil levels: Low oil or stale fuel can prevent proper operation. Refill with fresh fue and confirm oil is at the correct level. Reset the circuit breaker: If the breaker has tripped, reset it before restarting the generator. Air filter and spark plug: Ensure the air filter is clean and the spark plug is in good condition for optimal performance. If these steps don’t resolve the issue, our support team can guide you through additional troubleshooting or connect you with an authorized service provider. Call us at 1-888-436-3722 or visit Generac.com for assistance. We appreciate your feedback and want to make sure your generator delivers the reliable power you expect.

Thank you for sharing your experience. We understand how frustrating it can be when your generator doesn’t perform as expected, and we’re here to help you get back up and running. If your GP2500i shuts down or won’t run under load, here are a few quick checks you can make: Verify the load size: Make sure the connected devices do not exceed the generator’s rated capacity. Overloading can cause the unit to stall or shut down and may damage the generator. Check the ECO mode: If ECO mode is on, try switching it off when running higher-demand equipment. Inspect fuel and oil levels: Low oil or stale fuel can prevent proper operation. Refill with fresh fuel and confirm oil is at the correct level. Reset the circuit breaker: If the breaker has tripped, reset it before restarting the generator. Air filter and spark plug: Ensure the air filter is clean and the spark plug is in good condition for optimal performance. If these steps don’t resolve the issue, our support team can guide you through additional troubleshooting or connect you with an authorized service provider. Call us at 1-888-436-3722 or visit Generac.com for assistance. We appreciate your feedback and want to make sure your generator delivers the reliable power you expect.

Thanks for reaching out. We're sorry to hear about your experience. Please contact us at 888 436 3722 and mention reference number 80410680. We're here to help.