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19 out of 37 (51%) reviewers recommend this product
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3 out of 5 stars.
Instructions anyone?
3 years ago
Bought this last year and just getting ready to assemble but somehow have managed to lose the assembly’s instructions. Have done web search without success in downloading. Any suggestions?
TIA
Yes, I recommend this product.
Helpful?
Response from Sunjoy Product Expert:
3 years ago
Sunjoy Product Expert
Hello Tony,thank you for your feedback.If you have any question or concern, please contact us at 1-888-670-6684.Thank you.
5 out of 5 stars.
Great Gazebo
3 years ago
These are awesome. But two things you must do. Attach to or under the deck. Two of these are on the west side so windy. We have two of the ones with waterproof covers so what we do is have then from the bottom then weave through the top bars and the foot that hangs down we attach to bottom with tarp straps. That way if it rains can be loosened and drain the water. Weaving them through the top bars lessens chance of wind playing with the cover. Our third one is the current one shown The cover is really heavy but we still wind it through and strap it down with tarp straps. This one isn’t waterproof so no need to worry about draining water. Another reason we use the rap straps is if all of a sudden if you have to take them down don’t have to find a screwdriver, just u hook bungees and pull them down and roll up until weather clears. We use tarp straps instead of elastic bungee cords as they are heavy rubber, must better than bungees and blend in with the posts.
Yes, I recommend this product.
Helpful?
Response from Sunjoy Product Expert:
3 years ago
Sunjoy Product Expert
Hello Jack,thank you so much for letting us know and we thank you for choosing our product. We are very grateful knowing you are satisfied with it. If you have any question or concern, please contact us at 1-888-670-6684 or canadianservice@sunjoygroup.com.Thank you.
5 out of 5 stars.
Awsome value
4 years ago
absolutly love it great all around package ! easy set up and a great look.
Yes, I recommend this product.
Helpful?
Response from Sunjoy Product Expert:
4 years ago
Sunjoy Product Expert
Dear Value Customer, thank you so much for sharing your shopping experience with us. We are profoundly grateful about your satisfaction with our product. If you have any question or concern, please contact us at 1-888-670-6684 Thank you.
5 out of 5 stars.
Excellent well built pergola
4 years ago
Bought this a few ago. Was in excellent condition and went together easy , weathered some ugly wind and rain ad held up excellent
Yes, I recommend this product.
Helpful?
Response from Sunjoy Product Expert:
4 years ago
Sunjoy Product Expert
Hello Shannon, thank you so much for sharing your shopping experience with us. Your satisfaction of our product is a huge compliment to us. If you have any question or concern, please contact us at 1-888-670-6684 Thank you.
2 out of 5 stars.
Not meant for wind
4 years ago
Had this for 2 years and the canopy only lasted for one, it says to retract the canopy in poor weather but the only way to do that is unscrewing the anchor poles- and it’s basically impossible to find a new cover. Would not recommend for windy Manitoba
No, I do not recommend this product.
Helpful?
Response from Sunjoy Product Expert:
4 years ago
Sunjoy Product Expert
Dear valued customer, we are grateful that you spent time to let us know about your experience and we are sorry about it. We will gladly discuss more with you about the issues and possible resolutions. Please give us a call at 1-888-670-6684 Thank you
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1 - 10 of 26 Questions
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Most helpful answers
Q: Is the roof easily retractable?
4 years ago
3 Answers
A: Dear valued customer, thank you for showing interest in our product. Yes, the canopy or the roof can easily be retract. Should you have more questions or concerns, please call us at 1-888-670-6684. Thank you!
4 years ago
Helpful?
Q: I haven't purchased it yet, but just wondering if this can be secured to a concrete patio. If so can tapcon screws be used to secure it to the patio or what would you recommend ? do you need to dismantle in winter if it is secured to concrete?
thank you
6 years ago
3 Answers
A: Hi Kathy, For your question, Yes, you can secure the unit on a concrete patio by using tapcon screws. Also, you may need to take down the canopy during winter and just leave the frames up. Should you have any other questions or concerns, please don't hesitate to call our customer service at 1-866-578-6569 or visit us at www.sunjoyonline.com. We are open 24/7. Thank you.
6 years ago
Helpful?
Q: can it be screwed down to a wooden deck?
4 years ago
2 Answers
A: Hello Almcnal, you can use M6 expansion bolts to anchor this pergola to a wooden deck. If you have any questions or concerns you can contact our customer service mailbox canadianservice@sunjoygroup.com. Thank you.
4 years ago
Helpful?
Q: How can I obtain a replacement assembly brochure or PDF file for this product. I am trying to obtain some parts but cannot do so without the part #
7 years ago
2 Answers
A: Hi David, You may call the customer service at 1-888-670-6684 for them to further assist you. Thank you.
6 years ago
Helpful?
Q: How far apart are the center supports that hold the canopy up. Looks like 2 feet by puc
7 years ago
2 Answers
A: Hi Sue, You may call the customer service at 1-888-670-6684 for them to further assist you further about this matter. Thank you.
6 years ago
Helpful?
Q: What are the dimensions for the posts? Will they fit a 10' x 10' deck?
Any measurements available?
Thanks
7 years ago
2 Answers
A: Hi Joja, In regards to your question, it will be 120.07" length x 120.07" width for the dimension from post to post. If you have any other questions or concerns, please don't hesitate to call the customer service at 1-888-670-6684. Thank you.
6 years ago
Helpful?
Q: Is there a way to buy replacements parts? Bought this used, and is missing 3 parts, the three small poles that make canopy retract. Thank you
7 years ago
2 Answers
A: Hi Katie, You may call the customer service at 1-888-670-6684 for them to further assist you. Thank you.
6 years ago
Helpful?
Q: What is the weight?
7 years ago
2 Answers
A: Hi Brandy, For your question, it will be 152.9 lbs for the weight of this pergola. If you have any other questions or concerns, please don't hesitate to call the customer service at 1-888-670-6684. Thank you.
6 years ago
Helpful?
Q: What is the mechanism to retract the canopy?
7 years ago
2 Answers
A: Dear valued customer, Good question, you can pull the rail tube that is on the canopy for you slide it on either side which will leave one side open and completely cover the other side. Should you have any other questions or concerns, please don't hesitate to call the customer service at 1-888-670-6684. Thank you.
6 years ago
Helpful?
Q: is each side on retractable rollers?
does each side retract interdependently, or is it one piece and only slides back and forth on the top. can both side be up at the top or down at the bottom at the same time?
7 years ago
2 Answers
A: Hi Vernon, Unfortunately, it does not have any rollers and you can slide the canopy on either side of the pergola. So it would look like one side is covered and the other is open. Should you have any other questions or concerns, please don't hesitate to call the customer service at 1-888-670-6684. Thank you.
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