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23 out of 59 (39%) reviewers recommend this product
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1 to 5 of 67 Reviews
1 – 5 of 67 Reviews
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1 out of 5 stars.
Terrible
2 years ago
Rusted within the year and grout has fallen off
No, I do not recommend this product.
Helpful?
Response from Sunjoy Product Expert:
2 years ago
Sunjoy Product Expert
Dear customer, we appreciate you taking time to share your experience with us. We apologize for the inconvenience caused and that your expectations were not met by our product, we would be glad to find the best way to resolve this issue, please feel free to contact our customer service at 1-888-670-6684 or canadianservice@sunjoygroup.com.
1 out of 5 stars.
Terrible
2 years ago
Rusted within the year and grout has fallen off
No, I do not recommend this product.
Helpful?
Response from Sunjoy Product Expert:
2 years ago
Sunjoy Product Expert
Dear customer, we appreciate you taking time to share your experience with us. We apologize for the inconvenience caused and that your expectations were not met by our product, we would be glad to find the best way to resolve this issue, please feel free to contact our customer service at 1-888-670-6684 or canadianservice@sunjoygroup.com.
4 out of 5 stars.
Cover
3 years ago
I’m looking for the winter coverage. Where can I buy this? It doesn’t show on this page.
Yes, I recommend this product.
Helpful?
Response from Sunjoy Product Expert:
3 years ago
Sunjoy Product Expert
Hello Trudy,thank you for your feedback.If you have any question or concern during assembly or use you can contact at 1-888-670-6684 or canadianservice@sunjoygroup.com.Thank you.
1 out of 5 stars.
Nice table, terrible chairs
3 years ago
I bought this patio set a couple months ago, I loved the first table but the chairs are honestly terrible! I am disappointed in this product as many of the chairs have falling apart. I do not recommend this product. The legs will start to bend and won’t hold any weight!!
No, I do not recommend this product.
Helpful?
Response from Sunjoy Product Expert:
3 years ago
Sunjoy Product Expert
Dear Value Customer, we are grateful that you spend time to let us know about your experience and we are sorry about it. We would be happy to find the best way to resolve this matter. If you have questions or concerns please feel free to contact us at 1-888-670-6684 or canadianservice@sunjoygroup.com.Thank you.
5 out of 5 stars.
Liking the Patio Set
3 years ago
Is there a cover available for this set
Yes, I recommend this product.
Helpful?
Response from Sunjoy Product Expert:
3 years ago
Sunjoy Product Expert
Hello Kevin,Thank you so much for letting us know and we thank you for choosing our product. We are very grateful knowing you are satisfied with it. If you have any question or concern, please contact us at 1-888-670-6684 or canadianservice@sunjoygroup.com.Thank you.
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1 - 10 of 16 Questions
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Most helpful answers
Q: We put the set together, love the look, but many of the welds or joins are showing signs of rust even at unpacking. Anyone have luck getting touch up paint from manufacturer? I've read customer service is not great, but am really hoping......
4 years ago
4 Answers
A: I had the same problem, though it should have been painted properly to begin with! I gave all the spots a quick sand, then used some flat black Rustoleom paint. Also, the rubbers at the bottom of the backs on the chairs will hold water somehow, so I drilled a small hole to let the water out. If it wasn’t such a pain to take apart, I would have returned it!!!
4 years ago
Helpful?
Q: How is this a “new” product? You had it last year too. I am interested but there were some concerns last year so is the “new” part all of the fixes that were done to remedy issues like premature rusting?
4 years ago
3 Answers
A: Dear valued customer, we are glad you asked! We would like to share this information that the unit is made out of steel. Any material made with iron that is exposed to both oxygen and water will rust. Because steel is made almost entirely of iron, it is the most highly manufactured man made material that is subject to rust. If you have more questions, feel free to contact us at 1-888-670-6684. Thank you!
2 years ago
Helpful?
Q: Just bought this table yesterday, went together very easy with help from 15 year old son. One issue, when i light the fire pit, the flame goes out when i let the knob out. Why is this happening and how can i fix it? Thanks
5 years ago
3 Answers
A: I found it better to turn the gas knob up higher when igniting it. Seems to stay lit sooner rather then holding it for 30 seconds and burning through AA batteries.
5 years ago
Helpful?
Q: I’m looking for the cover for winter.
3 years ago
2 Answers
A: Bought at Canadian tire
3 years ago
Helpful?
Q: Just wondering the height of the seat. Dimension are a little confusing.
4 years ago
2 Answers
A: The height to the base of the seat is 23.5”. The cushion is another 4” on top of that.
4 years ago
Helpful?
Q: where do you install the battery to start the flame on this table?
4 years ago
2 Answers
A: Hi. It’s hard to find but it’s in behind the button. You have to take the side panel off and look from the end of the table, in behind the button
4 years ago
Helpful?
Q: won't stay lit, I've held it down for over 2 min and when I release it the fire goes out immediately
5 years ago
1 Answer
A: Dear valued customer, thank you for purchasing one of our products and for letting us know about your dilemma. Please give us a call at 1-888-670-6684 so we could run some tests and offer possible resolutions to it.
5 years ago
Helpful?
Q: It did not come with a battery and manual says nothing about what kind of battery to get. The battery box just says 1.5V but we're having a hard time finding which 1.5V battery it'll fit. Any idea what kind of battery we need?
5 years ago
1 Answer
A: Hello Kristin, we are glad you asked! The batter is sold separately and you have to use a AA battery. If you have more questions or concerns, please do not hesitate to call us at 1-888-670-6684. Thank you!
5 years ago
Helpful?
Q: Why can’t this fire table be converted to natural gas?
5 years ago
1 Answer
A: Hello John, we are glad you asked! The table is only designed to use a propane gas. If you have more questions or concerns, please call us at 1-888-670-6684. Thank you!
5 years ago
Helpful?
Q: Does the table allow for Natural Gas as well as propane, or do you need to buy a conversion kit?
5 years ago
1 Answer
A: Hi Chris, this table does not allow the natural gas. and we don't suggest you to buy a conversion kit for this set. If you have any questions or concerns, please contact us at 1-866-578-6569 or visit our website at www.sunjoyonline.com. Thank you.
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