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22 reviews with 5 stars.
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Overall Rating
4.7
24 out of 25 (96%) reviewers recommend this product
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1 to 5 of 27 Reviews
1 – 5 of 27 Reviews
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5 out of 5 stars.
One of the best out there!
2 years ago
Awesome unit! The last Honeywell large room unit we bought like this one was almost 20 years ago. We had two of them, running every day for almost 20 years... can you believe it?! One is still working but one stopped finally. RIP little buddy. Hoping this one will give us another 20 years of solid use!
Yes, I recommend this product.
Helpful?
2 out of 5 stars.
weird smell comes from unit
5 years ago
I bought an open box with an unused product, filters were still in their packaging; disinfected it thoroughly but when i installed the filters and turned it on, the stink coming out of it was unbearable, so I unplugged it, took it apart , fabreezed the charcoal filter, checked if the unit had signs of prior use- it did not. Left it running outside in the foyer while burning an incense to cover the ungodly smell. I am giving it few more hours until I decide if I return it . Maybe it is a "dud" , smelling like an clogged toilet and Indian spices, if that makes any sense - but to get a thing that allegedly eliminates odours... by covering them with another, or what ..that's not why I took a risk going out in to a store for.
Also it is very bulky and noisy at the max setting, but when on lowest, you can't hear it at all. The 2 stars are for hope...
I will update if the problem goes away and accord a few more stars, or remove them all
No, I do not recommend this product.
Helpful?
Response from ManufacturerTechSupport:
5 years ago
ManufacturerTechSupport
Hello. Your unit can give off odours due to new filter odour. The best way to eliminate the odour from the unit is to run unit outside on high for 1 hour. This will air out the filter and remove the odour. Moreoever, please refrain from spraying any chemicals on the filters. If this does not solve the issue, please kindly contact us at SocialSupport@HelenofTroy.com. We look forward to hearing from you.
5 out of 5 stars.
Very satisfied
5 years ago
I just bought this after looking around for a while. I compared a lot of units from big stores and online but I found this to be a powerful purifier for the size and price. Love that it has a true hepa filter, high CADR for allergens, 4 speeds (very quiet on speeds 1 and 2), can run continuously or on a timer, very light (I can easily move it from room to room if needed) and not as bulky as others for such a large room purifier. I will have to update if it helps with cat allergy symptoms after using it for a while.
Yes, I recommend this product.
Helpful?
Response from ManufacturerTechSupport:
5 years ago
ManufacturerTechSupport
Thank you for your feedback. We will share this information with our team. For assistance, please reach out to us by emailing SocialSupport@helenoftroy.com.
3 out of 5 stars.
Works Well But...
7 years ago
It seems to work well. Bought if for the bedroom. Mainly for cooler months when windows are closed and the air gets dirty. Here's the problem. If you use it in the colder months it blows COLD AIR. So you are COOLING the room while PURIFYING the air. Leave it on too long the room gets very cold. Especially in winter. So I quit using it. Should have a Heating function with these things to blow warm air in colder months instead of turning rooms into refrigerators
Helpful?
5 out of 5 stars.
Fantastic Air Purifier
7 years ago
We've had this unit for about 9 months, and it makes a world of difference to the air quality in our home. The purifier filters out cooking odours and totally freshens our home safely - unlike air fresheners which only mask odours and are often toxic. There are several different speed settings and an added bonus is a timer that allows you to set it for up to 8 hours of constant operation. It is relatively lightweight, so portability from one room to another is easy. A great machine!
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Most helpful answers
Q: I am desperate for eliminating my poor kitty's dander as allergy season has enough impact on me but I'm looking at the cost of the unit and then the cost of the filters that 3 filters I need to replace every 3-4 months correct??? They are very expensive
5 years ago
2 Answers
A: We will be happy to clear up some confusion. This unit uses 1 Carbon Pre-Filter that needs to be changed once every 3 months. The unit also uses 2 True HEPA filters. These filters only need to be changed once every 12 months of use. Additionally, the Carbon Pre-Filter comes as a large sheet that needs to be cut to fit your unit. It will have a template with it, and from the large sheet of the Pre-Filter, you will be able to cut 4 Pre-Filters sized for this unit (or 1 year's worth of Pre-Filters). If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at SocialSupport@helenoftroy.com. Thank you.
4 years ago
Helpful?
Q: Est-ce que ce purificateur d’air est silencieux ou plutôt bruyant?
A: Merci pour votre question. Cette unité est très silencieuse et discrète. Si vous avez d'autres questions, n'hésitez pas à contacter notre équipe de relations avec les consommateurs en nous envoyant un e-mail à SocialSupport@helenoftroy.com. Merci.
Q: about the Honeywell air purifiers with the hepa filters how long should you leave them running per day for it to be most effective. Thanks
6 years ago
2 Answers
A: Thank you for your inquiry Rick. We would advise letting the unit run 24 hours a day, as that will clean the air and keep it clean. If you have any other questions, please do not hesitate to contact our consumer relations team by emailing us at SocialSupport@helenoftroy.com. Thank you.
3 years ago
Helpful?
Q: How will I know when the filter needs changing, as I don't plan to use it all the time. I do plan to use it in the summer if/when we get smoke for a week or so, and occasionally during the winter.
6 years ago
2 Answers
A: Thank you for your inquiry Sara. This unit comes with a filter check light built in for both the HEPA filters and the Pre-Filters. They will light up when that filter needs to be replaced. If you have any other questions, please do not hesitate to contact our consumer relations team by emailing us at SocialSupport@helenoftroy.com. Thank you.
3 years ago
Helpful?
Q: Hi there,
When purchasing the air purifier, does it come with the necessary filters? Or is the listed price solely for the unit?
Thanks!
7 years ago
2 Answers
A: Thank you for your inquiry Gonzo. This unit comes with the filters needed to initially run the unit. If you have any other questions, please do not hesitate to contact our consumer relations team by emailing us at SocialSupport@helenoftroy.com. Thank you.
3 years ago
Helpful?
Q: What are the dimensions of this air purifier?
7 years ago
2 Answers
A: Thank you for your inquiry Sheila. This unit is 18.9 inches tall, 17.8 inches wide, and 10.1 inches deep.
If you have any other questions, please do not hesitate to contact our consumer relations team by emailing us at SocialSupport@helenoftroy.com. Thank you.
3 years ago
Helpful?
Q: Is this unit efficient at removing wafting cigarette smoke from a neighbor's windows?
7 years ago
2 Answers
A: Thank you for your inquiry. This unit is rated to clean smoke from 200 cubic feet of air per minute. This includes cigarette smoke. If you have any other questions, please do not hesitate to contact our consumer relations team by emailing us at SocialSupport@helenoftroy.com. Thank you.
3 years ago
Helpful?
Q: would it be good for purifying indoor air from the forest fire areas so removing the forest fire smoke out of the interior of my home. The smoke is beginning to irritate me in doors
7 years ago
2 Answers
A: Thank you for your inquiry Brian. This air purifier is rated to remove smoke from 200 cubic feet of air per minute, including the smoke from forest fires. If you have any other questions, please do not hesitate to contact our consumer relations team by emailing us at SocialSupport@helenoftroy.com. Thank you.
3 years ago
Helpful?
Q: Where I can buy the replacement True Hepa filters for this unit?
Why do you sell a product that you do not sell replacement parts for??? I bought this unit over a year ago but have not been able to find the proper Hepa nor the proper pre-filter for this product. Please send me the answer ASAP!
7 years ago
2 Answers
A: Thank you for your inquiry. Your unit needs the HRF-R HEPA filters and the HRF-AP1 pre-filters. These should be available from Canadian Tire and from us directly. If you would like a more detailed retailer list, please do not hesitate to contact our consumer relations team by emailing us at SocialSupport@helenoftroy.com. Thank you.
3 years ago
Helpful?
Q: Where can I buy the filters for this?
What filters does this need, and where can I buy them in Canada?
It seems to need the R filters which Canadian Tire does not stock!
9 years ago
2 Answers
A: A) Thank you for your interest in our product. You should be able to purchase the HRF-R1 filters (you need two of them for your unit) through Canadian Tire. However, you can contact our support team at 800-477-0457 and let them know about the issue you're having. They will do anything they can to help you!
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