CUSTOMER SERVICE

MOST FREQUENTLY ASKED QUESTIONS

Can I order products online?

Can I order products online?

Several product categories can be purchased online for in-store pickup. Gift Cards, Tires and Wheels can also be purchased online. All other products can be purchased at your nearest Canadian Tire store.
Are products sold at Canadian Tire backed by a warranty?

Are products sold at Canadian Tire backed by a warranty?

Warranties vary based on the type of product. Please view individual product detail pages for warranty information.
Can I return a purchase to any Canadian Tire store?

Can I return a purchase to any Canadian Tire store?

Yes, purchases can be returned to any Canadian Tire store within 90 days of purchase. Product must be in its original condition and packaging, and returned with your receipt and issue of Canadian Tire "Money"®. Use our Store Locator to find the store nearest you. See Returns Policy for complete details, including exclusions and exceptions.
Where can I find help signing on to My Account?

Where can I find help signing on to My Account?

If you have forgotten your password, simply click on the Forgot Your Password link, fill in the required fields and choose the SEND PASSWORD button. A new password will be sent to the email address that you provided when you created the account. If you are unable to remember your username or email address, please call Customer Service toll-free at 1-866-746-7287 for assistance.
How do I check on product availability and store inventory?

How do I check on product availability and store inventory?

Fill out the “Please select a pickup location to check inventory” section found on all product detail pages. This will identify all stores in your search area. Select your preferred store from the ones identified and click the “Select Store” button. Once this selection is made, store availability will appear on all product detail pages.
CONTACT US

By Email:

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By Phone:

Online Customer Support:
1-866-SHOP-CTR 
(1-866-746-7287) 

Corporate Customer Relations:
English: 1-800-387-8803
French: 1-800-565-3356 

Canadian Tire Roadside Assistance:
1-888-727-7478 

Options MasterCard:
1-800-459-6415 

My Canadian Tire ‘Money’ Program:
1-800-226-8473

By Mail:

PO Box 2000, Station Main
Welland, ON L3B 5S3