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1 to 5 of 9 Reviews
1 – 5 of 9 Reviews
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1 out of 5 stars.
Do not buy this!
4 years ago
We bought this fireplace and in the first summer, the top has cracked in several places. We took good care of it, but had to repaint everything to protect it. The sides are crumbling and rust has invaded every metal plate. Not worth the asking price. We contacted the company with no feedback from them.
I bought this table less than a month ago, actually for Mother’s Day. Love the look and the fire portion functions great. However, th stop is made of plastic with some type of covering. It has been covered in the rain but moisture still gets under the cover. Now it is peeling and cracking in several places on the top. Looks terrible and the white plastic is showing through. I don’t see the point of exchanging it as I did everything right and the next one will likely be the same. something meant for outside... waste of money
No, I do not recommend this product.
Helpful?
Response from CANVAS:
5 years ago
CANVAS
Thank you for reaching out and we are very sorry to hear about this. Please contact us at happy2help@bondmfg.com or via phone at 1.866.771.2663.
2 out of 5 stars.
Doesn’t wear well.
5 years ago
It does not hold up in rain etc. Covered for winter but it is large and heavy and not convenient to move or store inside. Do not recommend! It was great for the first few months. This is almost two years old.
No, I do not recommend this product.
Helpful?
Response from CANVAS:
5 years ago
CANVAS
Thank you for reaching out and we are very sorry to hear about this. Please contact us at happy2help@bondmfg.com or via phone at 1.866.771.2663.
5 out of 5 stars.
Great item
6 years ago
you know guys you are supposed to put it away for the winter you're not supposed to keep it out that's why it looks like it is
Helpful?
Response from CANVAS:
6 years ago
CANVAS
Hi Scott, thanks for sharing! You are 100% correct. Have a great day :)
1 out of 5 stars.
So disappointed
6 years ago
Bought this last summer and we covered it this winter and when we uncovered it it was awful we paid a lot of money for it and are so upset that it looks like this - I am going to the store where I bought it and ask for my money back
Helpful?
Response from CANVAS:
6 years ago
CANVAS
Mitch, we're sorry to hear how your unit has worn. Your unit does have a warranty and we would like to speak with you directly to help file a claim. Please contact us at 1.866.771.2663 M-F from 8 am - 4:30 pm PT. We hope to hear from you soon!
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1 - 10 of 17 Questions
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Q: Where does propane tank go, not shown in pic. Two different answers in question. One says inside and one says no so has to be outside of table. That is accident waiting to happen, people tripping on the hose. Thanks
6 years ago
2 Answers
A: Hi there! Our answer remains the same, the propane tank is connected externally and can be placed up to 10 feet away. We're proud to confirm that there have been zero accidents reported in regards to the hose, as it is about 5/8" in diameter. Many customers prefer the external tank, because it allows the unit to have a low profile, and emit more warmth to your seating area. If you would prefer the tank be housed internally, we recommend checking out a unit that is 24" in height or taller. We hope this helps!
6 years ago
Helpful?
Q: can propane tank be stored out of sight in actual table base?
7 years ago
2 Answers
A: I purchased a smaller than normal tank from CT, 11lb vs 20lb and removed the ice bucket and it fits perfectly inside the table.
7 years ago
Helpful?
Q: Paint peeling on table top. Is there a replacement top. Still under warranty and don’t want to replace it
5 years ago
1 Answer
A: Thank you for reaching out and we are very sorry to hear about this. Please know you do have a warranty on your fire table and we would be more than happy to help get you started with this. Please contact us at happy2help@bondmfg.com or via phone at 1.866.771.2663.
5 years ago
Helpful?
Q: Can this table sit on an outdoor area rug permanently over a season and operate safely or what are the specific requirements for the surface it can sit on? Not specified in packaged instructions. Thanks!
6 years ago
1 Answer
A: hi, thanks for reaching out. It is perfectly safe to put the unit on a real wooden surface, concrete, a rock surface or stone if the surface is flat and leveled. As an added safety precaution, when using this unit on an acceptable surface, you may place a heat resistant mat underneath the unit, or heat resistant tile. to learn more please give us a call at 1.866.771.2663 M-F from 8 am – 4:30 pm PT or you can email us at Happy2Help@Bondmfg.com. Have a great day!
6 years ago
Helpful?
Q: Can the fire table sit on top of an outdoor area rug safely or does it require a specific type of surface underneath to meet safety specs?
6 years ago
1 Answer
A: Hi, thanks for reaching out. It is perfectly safe to put the unit on a real wooden surface, concrete, a rock surface or stone if the surface is flat and leveled. As an added safety precaution, when using this unit on an acceptable surface, you may place a heat resistant mat underneath the unit, or heat resistant tile. to learn more please give us a call at 1.866.771.2663 M-F from 8 am – 4:30 pm PT or you can email us at Happy2Help@Bondmfg.com. Have a great day!
6 years ago
Helpful?
Q: Can this unit be converted to Natural Gas?
6 years ago
1 Answer
A: Natural Gas Compatible: No
6 years ago
Helpful?
Q: how long is the propane hose that I assume is provided?.can the faux wood tops be treated with a water sealant to prevent their deterioration as mentioned in reviews?..can the drawer be removed and inside modified to contain 20 lb propane tank?
6 years ago
1 Answer
A: Thanks for reaching out! The gas hose is 10 feet long and we typically do not recommend modifying the unit, as it will void the warranty. If you have a specific coating in mind, please give us a call and we will connect with our engineers to confirm.
In regards to the complaints, unfortunately, this is the result of leaving the unit outdoors and in the snow. While it is intended for outdoor use, prolonged exposure to harsh elements will lead to damage down the road. We've included care instructions in your manual, and assure you that you will not face this issue, if you follow the care guide. Also, we do not recommend removing the drawer, as this unit has been designed to operate with an external tank. To learn more, please give us a call at 1.866.771.2663 M-F from 8 am - 4:30 pm PT. We hope this helps!
6 years ago
Helpful?
Q: We have had our fire pit for a year and love it..it also has peeled a bit ..but we can cover it with a candle...We just filled in our deck can we still use this in an enclosed deck with a window open
7 years ago
1 Answer
A: Hi there! Thanks for reaching out. Because this unit is fueled by liquid propane, it must be operated in a well ventilated, non-enclosed, area. To learn more, please give us a call at 1.866.771.2663 M-F from 8 am - 4:30 pm PT. We hope this helps!
7 years ago
Helpful?
Q: Just curious if the fireplace is able to convert to natural gas?
7 years ago
1 Answer
A: It can be. To learn more, please contact BOND directly at 1.866.771.2663 M-F from 8 am - 4:30 pm PST, or you can always email at Happy2Help@Bondmfg.com.
7 years ago
Helpful?
Q: Does the propane tank fit inside this table? I don't want to have the tank showing or to trip over the line.. thank you!
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