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6 out of 14 (43%) reviewers recommend this product
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1 to 5 of 15 Reviews
1 – 5 of 15 Reviews
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5 out of 5 stars.
Very good
3 years ago
Very beautiful, very big , good heat in the center. Let place to put your foots around on the bordure. Easy to transport at 2 personnes with 4 handles. Very good Electronic igniter and flame control . In m'y opinion only 2 little cons , miss rocks à little and with à 20 pounds you just have around 4h of flame . I love it
Yes, I recommend this product.
Helpful?
1 out of 5 stars.
Waste of money
5 years ago
Bought mine 2 years ago look after it as best I could. Covered when rain away and covered in the winter... Crumbling to pcs. Sounds like that's par for the course with this item. Looks great worked great. 1 summer.
No, I do not recommend this product.
Helpful?
Response from CANVAS:
5 years ago
CANVAS
Thank you for reaching out and we are very sorry to hear about this. Please contact us at happy2help@bondmfg.com or via phone at 1.866.771.2663.
1 out of 5 stars.
Terrible
5 years ago
We’ve had this a couple years . Only used ONE season and stored inside and covered. It’s losing paint all the cement is falling apart.
No, I do not recommend this product.
Helpful?
Response from CANVAS:
5 years ago
CANVAS
Thank you for reaching out and we are very sorry to hear about this. Please contact us at happy2help@bondmfg.com or via phone at 1.866.771.2663.
1 out of 5 stars.
Very disappointing
6 years ago
I bought this fire bowl in the spring of 2017 and loved it the first summer. By the second summer I noticed a considerable amount of chipping and crumbling of the concrete around the bowl. This summer, the chipping and crumbling is significant. For what I paid, I would have expected this fire bowl to last beyond 2 summers.
Helpful?
Response from CANVAS:
6 years ago
CANVAS
We're terribly sorry to hear how your unit has worn. Please give us a call and we'd be happy to go over your options. We're available at 1.866.771.2663 M-F from 8 am - 4:30 pm PT. We hope to connect soon!
2 out of 5 stars.
Disappointed
8 years ago
Bought this March 2016 and loved it all summer and fall. Covered it for the winter and unfortunately the paint has peeled off and from reading the other reviews it appears that the cement will not hold up as well.
No, I do not recommend this product.
Helpful?
Response from BondManufacturing:
8 years ago
BondManufacturing
We are terribly sorry to hear how your unit wore over the winter. Please contact our Parts & Warranty Department so we can learn more to help. You can reach us directly at 1.866.771.2663 M-F from 8 am - 4:30 pm PST, or by email at Happy2Help@Bondmfg.com, reference CID146228. We look forward to turning this experience around for you!
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1 - 10 of 17 Questions
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Most helpful answers
Q: Can I get a new burner? Mine has corroded out.
I bought my firepit 5 years ago and the 10 " diameter burner has rotted out. I would like to just replace it. Is there a place to buy new parts?
9 years ago
2 Answers
A: no
8 years ago
Helpful?
Q: How to repair winter damage?
After the winter under a good cover, the top of my bowl has lost much of it's paint and looks awful. There are also fine chips that weren't there last summer. Do you have any ideas on how i can repair this? Thanks!
10 years ago
2 Answers
A: Hello SonjaN, we are terribly sorry to hear this! If you haven't already, please contact us directly at 1.866.771.2663. We are available Monday through Friday from 8am to 4:30pm PST. We would like to get more information to assist you in restoring your unit. Upon calling, please reference your customer number, CID122367. We look forward to your call, have a great day!
10 years ago
Helpful?
Q: Can this unit be converted to natural gas? With a kit?
10 years ago
2 Answers
A: The Conversion kit is 85-1533
9 years ago
Helpful?
Q: Est-ce que le réservoir de propane est sous la table? Merci
A: Ceci est un modèle de tank-out. Il n'y a pas d'endroit désigné pour mettre le réservoir à l'extérieur de l'unité, mais nous vendons également un cache-réservoir - conçu pour stocker votre réservoir hors de vue et est également une table d'appoint: Cache-réservoir For Living 85-1503
Q: Do these devices attract insects like mosquitoes?
9 years ago
1 Answer
A: Great question! Insects usually gravitate toward outdoor appliances that hold wood or water. The Birmingham Gas Firebowl is fueled by propane and holds lava rocks in the bowl area, so no need to worry about it attracting pests :) If you have any other questions, feel free to give us a call at 1.866.771.2663 Monday - Friday from 8 am - 4:30 pm PST. Stay warm!
9 years ago
Helpful?
Q: Can this be used on a wood deck?
9 years ago
1 Answer
A: Yes, as long as you maintain an overhead clearance of at least 6 feet and keep the unit about 4 feet away from any wall or surface. If you have any other questions, feel free to contact us at 1.866.771.2663 Monday - Friday from 8 am - 4:30 pm PST, or by email at Happy2Help@Bondmfg.com. Stay warm!
9 years ago
Helpful?
Q: What has been done to address the "crumbling after two years" issue?
9 years ago
1 Answer
A: Thanks for reaching out! Many of our consumers live in varying climates, which is why we recommend keeping the unit covered while not in use and stored it indoors during harsh weather conditions (as stated in the instruction manual). Following the care guide will ensure the longevity of your unit. Our Envirostone fire tables, including the Birmingham, are protected with a layer of Procoat, which protects the unit from UV light, hot and cool temperatures and salt. We stand behind our products 100% and are constantly working to provide you with the most up-to-date heating innovations. If you have any other questions about this unit, please feel free to contact us directly at 1.866.771.2663 Monday - Friday from 8 a.m. - 4:30 p.m. PST, or by email at Happy2Help@Bondmfg.com. Stay warm!
9 years ago
Helpful?
Q: Is the conversion kit available
Does this fire bowl have a conversion kit available for natural gas yet?
9 years ago
1 Answer
A: You can purchase a conversion kit, but please note that any alterations to the unit will void the warranty, since we cannot guarantee the workmanship of a third party. Your safety is important to us and we highly recommend contacting a licensed professional for this task. If there's anything we can help with, feel free to contact us at 1.866.771.2663 Monday - Friday from 8 a.m. - 4:30 p.m. PST, or by email at Happy2Help@Bondmfg.com. Stay warm!
9 years ago
Helpful?
Q: I can't get my unit to light
Can't get it to ignite.
Auto starter is "clicking" and I can see the spark. Have held control knob in at "low" as instructed for over 45 seconds. Metal "screen" over starter is not obstructed.
Any ideas?
10 years ago
1 Answer
A: For technical assistance, please contact the following customer care line at 1-866-771-2663
10 years ago
Helpful?
Q: The bowl will light easily, however, will not stay lit when I release the knob. Held knob in for > 1 minute, fire still goes out?
10 years ago
1 Answer
A: We would suggest calling 1-866-771-2663 for troubleshooting assistance.
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