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MY CANADIAN TIRE

BENEFITS

Rate and review products online

Rate and review products online

Share your opinions and experiences about products you've purchased at Canadian Tire.
Ask questions about our products or answer other customers' questions

Ask questions about our products or answer other customers' questions

Get answers about products from other customers who have purchased them or share your insights about products that you've purchased.
Save time with our Express Checkout Service!

Save time with our Express Checkout Service!

We can store your shipping and payment information so that you don't have to fill out the same forms every time you purchase Gift Cards online. It's like going through an express lane!
Track your Gift Card order!

Track your Gift Card order!

"My Order History" lets you track your current orders and view your previous orders too.
Additional benefits

Additional benefits

In the future, you can expect more services and features that have been customized to your interests! You'll also be among the first to know about special promotions, and you may receive customized offers. Watch for these and many more benefits for My Canadian Tire members!

BECOMING A MEMBER

Joining is easy

Joining is easy

Membership is free. To enroll as a member of My Canadian Tire, simply click on the Sign In link found in the top right of our site. Fill in the registration form and click on CREATE MY PROFILE.

Identify your preferences then choose REGISTER NOW or EXPRESS CHECKOUT if you would like to register your delivery and billing addresses to save time when you shop online.
Our commitment to your privacy

Our commitment to your privacy

We believe that your personal and account information deserve protection. For details, please view our Privacy Policy.
eFLYER emails

eFLYER emails

eFLYER email benefits:

·         Notice of weekly specials
·         Exclusive promotional offers
·         News of online and in store special events
·         Information on new products and services
·         Notification of contests
Subscribing to eFLYER emails

Subscribing to eFLYER emails

To subscribe to the eFLYER email, simply enter your email address into the email sign-up field in the footer on any page.
Unsubscribing from eFLYER emails

Unsubscribing from eFLYER emails

To unsubscribe from the eFLYER email, click on the Unsubscribe link found at the bottom of every email. This will take you to our Profile Centre, where you can unsubscribe or change your preferences or personal information.

CHANGING YOUR CUSTOMER PREFERENCES​

Changing your preferences

Changing your preferences

Using the Sign In link found on the top right corner of our site, sign in using your user name and password. When your name appears in the top right corner, click on it and it will take you to our My Canadian Tire Account page. Click on the Edit my preferences link found under the Account Settings section. It will take you to the My Customer Information page where you can change your preferences. Once you have made changes, click the UPDATE PROFILE button found on the bottom right of the page.
Changing your password

Changing your password

To change your password, use the sign in link found on the top right corner of the page, then sign in using your user name. Then choose the Change my password link where you will be prompted to provide your user name and email address. We will send you a new temporary password that you can then change.

ABOUT MY CANADIAN TIRE ‘MONEY’

How does the program work?

How does the program work?

Members collect e-Canadian Tire 'Money'® in their My Canadian Tire 'Money'® Account by providing their Canadian Tire Mobile App or their My Canadian Tire 'Money' card/key fob with their method of payment, or by simply paying with an Options® MasterCard® (or other eligible Canadian Tire credit cards) at Canadian Tire stores and participating gas bars across Canada and online at canadiantire.ca. It's an easier way to collect your Canadian Tire 'Money'. Members can also make a donation to Jumpstart at canadiantire.ca.
Is the My Canadian Tire 'Money' card a credit card?

Is the My Canadian Tire 'Money' card a credit card?

No, it is not a credit card. It simply lets Members collect e-Canadian Tire 'Money' on their qualifying purchases at participating Canadian Tire stores and gas bar locations, and redeem it at Canadian Tire stores. Members can also collect and redeem using a Canadian Tire Mobile App. It's an easier way to your Canadian Tire 'Money'.
Can a Member convert paper Canadian Tire 'Money'® to e-Canadian Tire 'Money'?

Can a Member convert paper Canadian Tire 'Money'® to e-Canadian Tire 'Money'?

Yes, we will permit Members to convert paper Canadian Tire 'Money' that they provide to e-Canadian Tire 'Money' at the Canadian Tire retail store. The amount converted will be applied to their My Canadian Tire 'Money' account.
How is my privacy being protected?

How is my privacy being protected?

Canadian Tire is committed to protecting the privacy and security of your personal information obtained by reason of your customer relationship with Canadian Tire. The Canadian Tire Privacy Charter ("Privacy Charter") explains the types of customer personal information we collect, how it is used, and the steps we take to ensure your personal information is handled appropriately.

Click here to read our full Privacy Policy.

REGISTRATION & ACCOUNT INFORMATION

How do I register a My Canadian Tire 'Money' account?

How do I register a My Canadian Tire 'Money' account?

You can join the My Canadian Tire 'Money' program by simply downloading the Canadian Tire Mobile App, registering at canadiantire.ca, by visiting your Canadian Tire store or gas bar to pick up the My Canadian Tire 'Money' card or by applying for a Canadian Tire Options MasterCard. Existing Canadian Tire 'Money' Advantage® members and Options MasterCard cardholders will automatically have their existing loyalty program changed to My Canadian Tire 'Money'.

Click here to register!

Why should I register for a My Canadian Tire 'Money' account? And what are the benefits?

Why should I register for a My Canadian Tire 'Money' account? And what are the benefits?

The My Canadian Tire 'Money' program offers several exciting benefits for Members. It's an easier way to collect your Canadian Tire 'Money'.

·         Just for you offers sent right to your Canadian Tire App and online account.
·         10X e-Canadian Tire 'Money' when you pay with a Canadian Tire Options MasterCard at Canadian Tire stores.
·         Collect e-Canadian Tire 'Money' at participating Canadian Tire gas bar locations.
·         Collect e-Canadian Tire 'Money' when using other credit cards, not just cash, debit and Canadian Tire branded credit cards.
·         Easier returns with no paper receipt.

Remember, e-Canadian Tire 'Money' has no expiry date.


Who is the My Canadian Tire 'Money' Program open to?

Who is the My Canadian Tire 'Money' Program open to?

Membership is open to all Canadian residents who are of the age of majority in the province in which they reside.
I registered online for a My Canadian Tire 'Money' account – will I get a card sent to me in the mail?

I registered online for a My Canadian Tire 'Money' account – will I get a card sent to me in the mail?

No, a card will not be sent to you. If you registered using a My Canadian Tire 'Money' card that you had picked up in the store, you can use that card. If you didn't register using a card, you can download the Canadian Tire Mobile app to participate in the program. You can also pick up a card in-store, but you will have to merge the new card # with the one issued to you at time of registration.
Can I cancel the My Canadian Tire 'Money' account that I registered?

Can I cancel the My Canadian Tire 'Money' account that I registered?

You can close the My Canadian Tire 'Money' account that you registered at any time. There is no fee for closing your account; however, any e-Canadian Tire 'Money' that you have collected will be lost. Any Program Credit Card linked to the account, will no longer be able to be used.
What if I need help with my account, like changing my address or personal information or if my card is lost or stolen?

What if I need help with my account, like changing my address or personal information or if my card is lost or stolen?

Please use the Contact Us page or call customer service at 1-800-226-8473 Monday to Friday, 8:00 am to 8:00 pm (EST).

COLLECTING & REDEEMING MY CANADIAN TIRE ‘MONEY’

When can I start collecting e-Canadian Tire 'Money'?

When can I start collecting e-Canadian Tire 'Money'?

You must be registered in the program in order to be able to collect and redeem e-Canadian Tire 'Money'. If a customer picks up a My Canadian Tire 'Money' card in a Canadian Tire store or at a gas bar location, presents the card at time of purchase and then registers for the program, the amount of e-Canadian Tire 'Money' that they would have collected on that purchase will then be applied to their My Canadian Tire 'Money' Account.

Customers can also start collecting e-Canadian Tire 'Money' by downloading the Canadian Tire Mobile App and registering an account if they don't want to carry another card.

Or, you can start collecting immediately by paying with an Options MasterCard.
How can I use e-Canadian Tire 'Money'?

How can I use e-Canadian Tire 'Money'?

Collect and redeem your e-Canadian Tire 'Money' right at the checkout in-store on virtually everything at Canadian Tire stores. Simply provide your Canadian Tire Mobile App or My Canadian Tire 'Money' card/key fob, or pay with a Canadian Tire Options MasterCard. You can also donate your e-Canadian Tire 'Money' to Jumpstart, Canadian Tire's national charity. Please see the Program Terms & Conditions for more information. e-Canadian Tire 'Money' cannot be redeemed for alcohol, tobacco, items that we designate on the Program Website and those items which the law does not permit to be purchased this way, or used to make a payment on any Canadian Tire Bank issued credit cards or on loans or for financial or insurance products.

At Canadian Tire gas bars, e-Canadian Tire 'Money' can be collected on fuel purchases when you pay with cash, debit or an Options MasterCard but is not available on any non-fuel purchases. You cannot redeem e-Canadian Tire 'Money' at Canadian Tire gas bars.

e-Canadian Tire 'Money' cannot be collected at Canadian Tire Petroleum Pit Stop fast lube locations.

e-Canadian Tire 'Money' is collected on online purchases. Redemption online is currently not available.
Can I collect bonus e-Canadian Tire 'Money'?

Can I collect bonus e-Canadian Tire 'Money'?

Yes, Members are eligible to collect bonus e-Canadian Tire 'Money'. It is an extra opportunity to reward yourself. Look for the My Canadian Tire 'Money' bonus icons in-store and in-flyer. Also, be sure to sign up to receive email communications and watch for exclusive Just For You offers, in-store events, program updates and more sent directly to you.
Can I still collect paper Canadian Tire 'Money'?

Can I still collect paper Canadian Tire 'Money'?

Yes, customers can still collect paper Canadian Tire 'Money' if they pay by cash or debit and do not provide a My Canadian Tire 'Money' card/key fob or Canadian Tire Mobile App.
Can I transfer my e-Canadian Tire 'Money' to another member?

Can I transfer my e-Canadian Tire 'Money' to another member?

To request a transfer of your e-Canadian Tire 'Money', please call the customer service line (1-800-226-8473). You will need to provide your My Canadian Tire 'Money' account number along with the account number of the person you wish to transfer your e-Canadian Tire 'Money' to. The person you are transferring your e-Canadian Tire 'Money' to must be a registered Member of the My Canadian Tire 'Money' program. If the request is approved, we will transfer your e-Canadian Tire 'Money'.
Will Loyalty members have the option to donate their Canadian Tire 'Money' to charities, like Jumpstart, Canadian Athletes and The Red Cross?

Will Loyalty members have the option to donate their Canadian Tire 'Money' to charities, like Jumpstart, Canadian Athletes and The Red Cross?

Jumpstart is the primary charity of the My Canadian Tire 'Money' Program. Members can donate their e-Canadian Tire 'Money' to Jumpstart. Members can also donate Canadian Tire gift cards, or merchandise, that‎ they have redeemed their e-Canadian Tire 'Money' for to other charities.
Will I receive a tax receipt for a donation of My Canadian Tire 'Money' to Jumpstart?

Will I receive a tax receipt for a donation of My Canadian Tire 'Money' to Jumpstart?

No, you will not receive a tax receipt for donations made in e-Canadian Tire 'Money' (or paper Canadian Tire 'Money') to Canadian Tire Jumpstart.
I purchased something at canadiantire.ca, why didn't the e-Canadian Tire 'Money' balance in my account change?

I purchased something at canadiantire.ca, why didn't the e-Canadian Tire 'Money' balance in my account change?

Your balance will only be adjusted once the full order has been charged to your credit card.
How can I collect e-Canadian Tire 'Money'™ when I buy tires online?

How can I collect e-Canadian Tire 'Money'™ when I buy tires online?

To collect, do one of the following:

·         Use your Options® MasterCard®. You will automatically collect 10X on Canadian Tire purchases made on your Options MasterCard.
·         Be sure to show your My Canadian Tire 'Money' card, key fob or app barcode when you pick up your tires in-store if you are making a purchase using another credit card.
I received a My Canadian Tire ‘Money’ offer via e-mail – what do I do?

I received a My Canadian Tire ‘Money’ offer via e-mail – what do I do?

Simply show your My Canadian Tire ‘Money’ app or card/key fob, or pay with your Options MasterCard once you’ve met the requirements of the offer and your bonus e-Canadian Tire ‘Money’ will be automatically added to your account.
I met the requirements of the My Canadian Tire ‘Money’ email offer, but I didn’t receive my bonus e-Canadian Tire ‘Money’. How can this be corrected?

I met the requirements of the My Canadian Tire ‘Money’ email offer, but I didn’t receive my bonus e-Canadian Tire ‘Money’. How can this be corrected?

Please use the Contact Us page or call customer service (1-800-226-8473) Monday to Friday, 8:00 am to 8:00 pm (EST).
Can I forward the My Canadian Tire ‘Money’ e-mail offer I received to a friend?

Can I forward the My Canadian Tire ‘Money’ e-mail offer I received to a friend?

Unfortunately, the e-mail offer you received is for your My Canadian Tire ‘Money’ account only.
If I pay with my Canadian Tire Options MasterCard when redeeming the My Canadian Tire ‘Money’ e-mail offer, will I still collect 10x on my purchase?

If I pay with my Canadian Tire Options MasterCard when redeeming the My Canadian Tire ‘Money’ e-mail offer, will I still collect 10x on my purchase?

Yes! Bonuses – like our exclusive e-mail offers, flyer bonuses, and Big Bonus Days - are in addition to the 10X eCTM that you collect every day as a Canadian Tire Options MasterCard member.

OPTIONS MASTERCARD CUSTOMERS

Will Canadian Tire 'Money' on the Card® still exist?

Will Canadian Tire 'Money' on the Card® still exist?

No. Options MasterCard members will have the loyalty program associated with their credit card changed to the My Canadian Tire 'Money' program. Customers' Canadian Tire 'Money' on the Card balances will be converted dollar for dollar into e-Canadian Tire 'Money'. Options MasterCard members paying with their Options MasterCard can collect 10X at Canadian Tire Stores, Mark's/L'Equipeur, Sport Chek, PartSource and Canadian Tire Home Services and can also collect e-Canadian Tire 'Money' at Canadian Tire gas bars. Also, when members pay with their Options MasterCard everywhere else they shop, they'll collect 2X.
Will current Options MasterCard customers be part of My Canadian Tire 'Money' program?

Will current Options MasterCard customers be part of My Canadian Tire 'Money' program?

Yes. Existing Options MasterCard cardholders will have their program changed to the My Canadian Tire 'Money' Program. These members will receive a package in the mail that outlines the changes to their program (including a plastic My Canadian Tire 'Money' card).
How will the current rewards program for my Canadian Tire Options MasterCard change?

How will the current rewards program for my Canadian Tire Options MasterCard change?

Options MasterCard members will have the loyalty program associated with their credit card changed to the My Canadian Tire 'Money' program. Customers' Canadian Tire 'Money' on the Card balances (or Canadian Tire 'Money' Advantage points if applicable) will be converted dollar for dollar into e-Canadian Tire 'Money'. Options MasterCard members paying with their Options MasterCard can collect 10X at Canadian Tire Stores, Mark's/L'Equipeur, Sport Chek, PartSource and Canadian Tire Home Services and can also collect e-Canadian Tire 'Money' at Canadian Tire gas bars. Also, when members pay with their Options MasterCard everywhere else they shop, they'll collect 2X.

USING YOUR MY CANADIAN TIRE ‘MONEY’ CARD OR APP

How does the Canadian Tire mobile app work?

How does the Canadian Tire mobile app work?

The Canadian Tire Mobile App allows Members to collect and redeem e-Canadian Tire 'Money' with their smartphone. It's an easier way to collect your Canadian Tire 'Money'.

With the app customers can also view:

·         Shopping lists and sales alerts
·         The weekly Canadian Tire e-flyer and other print publications
·         Garage for automotive parts lookup and service reminders
·         Store locator

iPhone & iPad users can download the Canadian Tire Mobile app from the App store.

Android users can download the Canadian Tire Mobile app from Google Play.

BlackBerry users can download the Canadian Tire Mobile app from BlackBerry World.
Is the password and login on the app the same as on the canadiantire.ca website?

Is the password and login on the app the same as on the canadiantire.ca website?

Yes, regardless of where you set up an on-line account - through the Canadian Tire app or canadiantire.ca, you will use the same login and password.
Do I need a network connection to access the app when in store?

Do I need a network connection to access the app when in store?

You do not need a network connection to access the barcode within the app in-store. However, a network connection is required for loading offers, checking your My Canadian Tire 'Money' balance and viewing the e-Flyer.
How can I use the program if my card is lost or stolen?

How can I use the program if my card is lost or stolen?

Members can use the telephone number they provided when they registered, or the Canadian Tire Mobile app. If your card is lost or stolen you should immediately call customer service (1-800-226-8473) to let us know; otherwise you might not be able to recover any e-Canadian Tire 'Money' that could be redeemed by a person presenting your lost or stolen card.

MY CANADIAN TIRE 'MONEY'™ PROGRAM TERMS AND CONDITIONS​

Introduction

Introduction

This document sets out important information about the My Canadian Tire 'Money' Program (the Program) – the program that rewards you with electronic Canadian Tire 'Money' when you shop at participating Canadian Tire® stores, online at canadiantire.ca and at Canadian Tire gas bars. The Program is made available by Canadian Tire Corporation, Limited (referred to as Canadian Tire or we) on the following terms and conditions.
Participating in the Program

Participating in the Program

In order to collect and redeem electronic Canadian Tire 'Money' (e-Canadian Tire 'Money' or eCTM), you must become a member (a Member). Membership is open to you if you are an individual, you reside in Canada and you are of the age of majority in the province in which you reside.

You can become a Member (i) by completing the registration process online at canadiantire.ca (the Program Website) or (ii) by downloading the Program application to your mobile phone or device (the Program App) which you can receive information on by calling Program customer service at 1-800-226-8473 or by visiting the Program Website; or (iii) by applying for a credit card issued by Canadian Tire Bank that is designated as being linked to the Program (a Program Credit Card); or (iv) by calling customer service at 1-800-226-8473 after you have picked up a My Canadian Tire 'Money' Card in-store.

If you apply for a Program Credit Card and are not approved you will still become a Member of the My Canadian Tire 'Money' Program if you provided all of the necessary information unless, at time of application for the Program Credit Card, you were advised that you would have to enroll separately in the My Canadian Tire 'Money' Program in the event your credit card application was declined or unless we otherwise notify you in writing.
My Canadian Tire 'Money' Cards

My Canadian Tire 'Money' Cards

Each Member may receive a My Canadian Tire 'Money' Program Card (a My Canadian Tire 'Money' Card) that is linked to a My Canadian Tire 'Money' Account. Your eCTM will be stored in that account. If you do not receive a My Canadian Tire 'Money' Card, you will need to use a Cardless Method (see below) when you collect or redeem eCTM.

Any Program Credit Cards that are issued to a Member will also be linked to that Member's My Canadian Tire 'Money' Account. If a Member has multiple Program Credit Cards they cannot be linked to the same My Canadian Tire 'Money' Account.

A Member can request the issuance of additional My Canadian Tire 'Money' Cards that have the same account number as that Member's My Canadian Tire 'Money' Account.
Collecting e-Canadian Tire 'Money'

Collecting e-Canadian Tire 'Money'

eCTM can be collected when you purchase Eligible Merchandise (see below) at participating Canadian Tire stores or online at canadiantire.ca (or such other website as may be designated by Canadian Tire from time to time). eCTM is calculated on the pre-tax purchase amount (or eligible portion thereof) and is rounded to the nearest cent. To collect eCTM, you must present a My Canadian Tire 'Money' Card (or use a Cardless Method described below). You can also collect e-Canadian Tire 'Money' on that portion of a purchase charged to a Program Credit Card. The Program Credit Card must be linked to a My Canadian Tire 'Money' Account at the time the purchase is made in order to collect eCTM.

eCTM can also be collected when you purchase fuel (gasoline or diesel) at participating Canadian Tire gas bars and present a My Canadian Tire 'Money' Card (or use a Cardless Method described below) and use a qualifying form of tender or if you pay for the purchase with a Program Credit Card. The amount of eCTM collected on fuel purchases depends on the number of litres purchased. A minimum fuel purchase may be required before eCTM can be collected. The rate of collection may vary from time to time and by location and by type of tender used for payment so check at your local Canadian Tire gas bar. eCTM can only be collected at Canadian Tire gas bars on fuel purchases.

You can also collect eCTM on purchases that you make at other merchants that are charged to a Program Credit Card. eCTM that you collect at other merchants will also be rounded to the nearest cent.

The rate at which eCTM can be collected may vary from time to time and by location and is subject to change by Canadian Tire without notice. In addition, you may collect eCTM at a different rate if you pay with a Program Credit Card than you would if you use a My Canadian Tire 'Money' Card (or Cardless Method). Please call 1-800-226-8473 for current rates.

When shopping at Canadian Tire stores or gas bars, if you forget your My Canadian Tire 'Money' Card or choose not to use it, you may still be able to collect eCTM on a qualifying purchase if you provide the telephone number that you gave when you enrolled as a Member or you scan at a compatible point of sale device your mobile phone or other mobile device on which you have downloaded the Program App (each of these is a Cardless Method).

Purchases made in a foreign currency with a Program Credit Card are first converted into Canadian currency (as set out in the cardmember agreement) prior to calculating the amount of eCTM that you have collected.

eCTM can only be collected on one My Canadian Tire 'Money' Account for each purchase transaction.

If you use a My Canadian Tire 'Money' Card or Cardless Method, it must be swiped or scanned or your phone number provided, as the case may be, before you make your purchase. When shopping online at canadiantire.ca (or other website as designated by Canadian Tire), you must enter your My Canadian Tire 'Money' Account number at check out to collect eCTM.

Members are also eligible to collect bonus eCTM, or to collect eCTM at a promotional rate offered from time to time on the purchase of select items, upon the occurrence of certain events or as part of a promotion or offer, but unless otherwise indicated, bonus eCTM or eCTM awarded at a promotional rate is awarded only once for a transaction.

You cannot use a My Canadian Tire 'Money' Card (or Cardless Method) together with a Program Credit Card. If you charge a purchase to a Program Credit Card, you will only earn eCTM at the applicable Program Credit Card rate then in effect, even if you also present your My Canadian Tire 'Money' Card (or Cardless Method). However, if you redeem eCTM to pay for part of a transaction and pay for the balance of the transaction with a Program Credit Card that is linked to a different My Canadian Tire 'Money' Account than the account from which the redemption is occurring, all eCTM collected in respect of that transaction will be credited to the My Canadian Tire 'Money' Account from which redemption is occurring.

You will not be able to collect eCTM on that portion of a transaction in respect of which you redeemed eCTM. However, we may, from time to time and at our discretion, have special offers or promotions that would allow you to collect eCTM on that portion of a transaction in respect of which you redeemed eCTM.

If you use more than one Program Credit Card to make a purchase (e.g. split the cost between two or more cards), all eCTM collected on that purchase will be credited only to the My Canadian Tire 'Money' Account linked to the first Program Credit Card that is presented.

If you make payment using a Program Credit Card in combination with some other form of tender, only that portion of the purchase charged to the Program Credit Card will earn eCTM at the then applicable Program Credit Card rate. That portion of the purchases made with the other form of tender may be eligible to earn eCTM at a different rate.

Delays may occur in recording eCTM to a My Canadian Tire 'Money' Account. You cannot collect paper Canadian Tire 'Money'® and eCTM on the same transaction.

If you are the holder of a Program Credit Card and you fail to keep your credit card account in good standing, any eCTM that you might have collected as a result of transactions with that Program Credit Card, may, in Canadian Tire's sole discretion, be cancelled.
Eligible Merchandise

Eligible Merchandise

All merchandise sold at Canadian Tire stores, or online at canadiantire.ca, is Eligible Merchandise except the following: gift cards, lottery tickets, hunting and fishing licences, tire disposal fees, tire taxes, Rug Doctor® rental charges, refundable deposits, environmental fees, repair charges, delivery or assembly charges, other store services (other than automobile service), inter-store sales, other store labour (other than labour for automobile repairs), donations at a discount, house account charges, towing charges, prepaid cards, phone cards, tobacco products or alcohol, Pit Stop® parts/labour charges, Canadian Tire Roadside Assistance® memberships that are purchased over the phone or online, premiums for credit card balance insurance or for insurance or extended warranties on items purchased with a Canadian Tire branded credit card, premiums for other Canadian Tire branded insurance products, cash advances, transactions using a convenience cheque, balance transfers and other cash transactions, any fees charged on a Program Credit Card, payments made to a Program Credit Card account, the value of any part or item traded-in in connection with a purchase, any item that we are legally precluded from awarding eCTM in respect of and such other goods or services as we may determine from time to time in our sole discretion. In addition, individual Canadian Tire stores may exclude additional items sold in that store from being Eligible Merchandise. We reserve the right, at any time without notice, to change what constitutes Eligible Merchandise.
Redeeming e-Canadian Tire 'Money'

Redeeming e-Canadian Tire 'Money'

eCTM can only be redeemed for merchandise (including applicable taxes) at participating Canadian Tire stores or at other locations designated by Canadian Tire.

eCTM cannot be redeemed for alcohol, tobacco, items that we designate on the Program Website and those items which the law does not permit to be purchased this way, or used to make a payment on any Canadian Tire Bank issued credit cards or on loans or for financial or insurance products.

To redeem your eCTM, you must present your My Canadian Tire 'Money' Card (or Cardless Method) or Program Credit Card to the cashier with your purchase. Please note that in some Canadian Tire stores it may not be possible to simply provide your phone number when redeeming eCTM; presentation of your My Canadian Tire 'Money' Card or Program Credit Card or scanning of the Program App may be required instead. eCTM can be used in combination with paper Canadian Tire 'Money' and/or in combination with any other form of tender.

eCTM collected on a purchase transaction cannot be redeemed on the same transaction.

You may not redeem eCTM from more than one My Canadian Tire 'Money' Account for the same transaction.

You must have enrolled in the Program, or have activated your Program Credit Card, in order to redeem eCTM.
What Happens When an Item is Returned?

What Happens When an Item is Returned?

If you return an item for a refund and had received eCTM when you purchased such item, such amount of eCTM will be deducted from your My Canadian Tire 'Money' Account.

Merchandise that was purchased either in whole or in part by redeeming eCTM may not be returned for cash, rather, the connected My Canadian Tire 'Money' Account will be credited with the same amount of eCTM used to make the original purchase.
Termination of Membership and Cancellation of the Program

Termination of Membership and Cancellation of the Program

Membership may be terminated by Canadian Tire if any of the following events occur: (A) the Member has failed to comply with any of these terms and conditions, or Canadian Tire determines that the Member has abused the Program or has made any misrepresentation or false statement to Canadian Tire; (B) the Member dies; (C) the Member becomes bankrupt or insolvent or any bankruptcy or insolvency proceedings are commenced by or against the Member, (D) the Member is charged with a "designated offence" (as defined in the Criminal Code (Canada)), (E) the Member's Program Credit Card is terminated by Canadian Tire Bank, or (F) Canadian Tire suspects the Member of any fraudulent activity in connection with the Program or the use of a Program Credit Card.

A Member may choose to cancel his or her membership by written notice sent to the address below or by calling Program customer service.

Termination or cancellation of membership in the Program will result in the immediate closing of the Member's My Canadian Tire 'Money' Account and the cancellation of all eCTM in such My Canadian Tire 'Money' Account without any compensation or other liability to the Member. Termination of a Member's My Canadian Tire 'Money' Account will also result in the Member no longer being able to use a Program Credit Card linked to the Program.

Canadian Tire may, in its sole discretion and at any time without prior notice either (i) cancel the Program or (ii) establish a date upon which eCTM will expire and may no longer be used.

Merging My Canadian Tire 'Money' Accounts

Merging My Canadian Tire 'Money' Accounts

At Canadian Tire's discretion, Members may be able to merge their My Canadian Tire 'Money' Accounts into a single account. That merged account will bear the My Canadian Tire 'Money' Account number of one of the accounts being merged and one Member will be designated as the holder of that account with full power and authority to deal with the account, including closing it, and will become the "Member" hereunder. All Members wishing to merge their My Canadian Tire 'Money' Accounts will need to consent to the merger and agree on which account number will be designated as the number for the newly merged My Canadian Tire 'Money' Account and who the accountholder will be. All remaining My Canadian Tire 'Money' Account numbers will be cancelled and the persons who are not designated as the accountholder will no longer be Members in the Program.
Donating e-Canadian Tire 'Money'

Donating e-Canadian Tire 'Money'

Members may be able to donate their eCTM to select charities or community groups. Please visit the Program Website for details about donating eCTM.
Lost or Stolen My Canadian Tire 'Money' Cards

Lost or Stolen My Canadian Tire 'Money' Cards

If a My Canadian Tire 'Money' Card is lost, stolen or destroyed, Canadian Tire will issue a new card on presentation of proper identification, and the balance in the Member's My Canadian Tire 'Money' Account will be transferred to a new My Canadian Tire 'Money' Account.

Canadian Tire assumes no responsibility if eCTM has been used by anyone who presents a lost or stolen My Canadian Tire 'Money' Card, Cardless Method or Program Credit Card before Canadian Tire is notified of such loss or theft.
Partner Locations

Partner Locations

We may, from time to time, designate certain other merchants as locations at which you can collect or redeem eCTM (a Partner). The names of Partners, the rates at which eCTM can be collected and redeemed and any items that will not be considered eligible for collecting eCTM or in respect of which you will not be able to redeem eCTM will be designated by us and will be posted on the Program Website and may be amended by us from time to time. eCTM that you collect at a Partner may not be recorded, or, if recorded, may be cancelled or may not be redeemed by us if that Partner does not provide all necessary information to us, if we cannot confirm that the eCTM was properly collected, or if that Partner is in default under its agreement with us respecting the eCTM. If you redeem eCTM at a Partner we are not responsible for any loss, damage, injury, death or expense as a result of any item or service you acquired at such Partner.
General

General

e-Canadian Tire 'Money' is not exchangeable and cannot be redeemed for cash or made subject to any security interest. eCTM cannot be transferred from a Member to any other Member or other person without the consent of Canadian Tire.

These terms and conditions, as amended by Canadian Tire from time to time, constitute the entire agreement between the Member and Canadian Tire with respect to eCTM.

On occasion, Canadian Tire, our various businesses within the Canadian Tire family of companies and any Partners may communicate special offers, information and services to Members by email, text message (standard text messaging and data rates may apply) or other communication preferences selected by you using the contact information you have provided. Any Member who does not wish to receive these offers may so indicate on the Program Website or by calling Program customer service at 1-800-226-8473. Please note that even if you have opted out of receiving marketing communications, we may still contact you for the purposes of administering your account and sending you transactional or operational messages.

Any waiver by Canadian Tire of any of these terms and conditions at any time does not mean that Canadian Tire cannot rely on these terms and conditions at any subsequent time. No delay or omission by Canadian Tire in exercising any right or remedy hereunder shall operate as waiver thereof or of any other right or remedy.

All My Canadian Tire 'Money' Cards remain the sole property of Canadian Tire and, if requested by Canadian Tire, must be returned to Canadian Tire upon the cancellation of a Member's membership in the Program.

The Member is responsible for informing Canadian Tire of any change to his or her personal information (e.g. name, address, email, etc.), by visiting the Program Website or by calling Program customer service. Canadian Tire reserves the right to terminate a Member's participation in the Program or to block a Member's ability to use the Member's eCTM if Canadian Tire has inaccurate or incomplete information respecting the Member.

Enrolment in the Program constitutes acceptance of these terms and conditions and each applicant for membership in the Program consents to the collection and use of personal information in accordance with the Canadian Tire Privacy Charter, as amended from time to time. If any provision of these terms and conditions is invalid or unenforceable, such provision will not affect the validity and enforceability of any of the remaining terms and conditions. Participants are responsible for any taxes, duties or other charges associated with their participation in the Program.

Any written notice to Canadian Tire may be sent by ordinary mail to: My Canadian Tire 'Money' Program, PO BOX 2000, Station Main Welland ON, L3B 5S3.

We may cancel any eCTM that has not been properly issued or that we believe has been issued due to fraudulent conduct or conduct that is inconsistent with these terms and conditions or the spirit of the Program.

For Members resident outside of Quebec only: Canadian Tire may amend these terms and conditions at any time without notice. The version of the terms and conditions that is posted from time to time on the Program Website will govern the Program.

These terms and conditions are governed by the laws of Ontario and the federal laws of Canada applicable in Ontario.

For Members resident in Quebec only: Canadian Tire may unilaterally amend any of these terms and conditions and, subject to the following paragraph, the version of the terms and conditions that is posted from time to time on the Program Website will govern the Program.

You will be provided with written notice of any amendment to these terms and conditions (setting out the new clause only or the amended clause and how it read formerly and the date that the amendment will take effect) at least 30 days before it is to take effect. Upon receipt of the notice, you may choose to reject the amendment and rescind these terms and conditions. If you want to do this you, must send us notice in writing to the address specified above no later than 30 days after the amendment takes effect. Please take note that if you reject the amendment and rescind the terms and conditions you will no longer be a Member in the Program and you will no longer be able to collect eCTM, but you will be able to redeem any eCTM in your My Canadian Tire 'Money' Account for a period of 30 days from the date of your rejection notice, following which it will be cancelled.

These terms and conditions are governed by the laws of Quebec and the federal laws of Canada applicable to Quebec. It is your express wish that these Program terms and conditions be written in the English language. C'est à votre demand expresse que les modalités du Programme sont rédigées en anglais.

Privacy

Privacy

Canadian Tire is committed to protecting the privacy and security of your personal information. All Canadian Tire companies have adopted the Canadian Tire Privacy Charter (Privacy Charter). A list of frequently asked privacy questions (FAQs) is available to provide you with examples and instances of how your personal information may be collected, used and disclosed. Our policies and practices have been designed to comply with the Personal Information Protection and Electronic Documents Act and provincial private sector privacy acts. Our Privacy Charter may be amended from time to time. A copy of the most current version of our Privacy Charter and our FAQs can be obtained online at canadiantire.ca or by calling 1-800-226-8473.

The Privacy Charter describes how we collect, use and disclose personal information in order to: (i) process and administer your payment for the purchase of products or services, if you purchase online or use a debit or credit card for the purchase in one of our stores; (ii) process your application for a product, provide a service or administer the Canadian Tire loyalty reward program or other loyalty or preferred customer programs that may exist from time to time (each a "Loyalty Program"); (iii) better understand your needs and offer you relevant information, products, services, rewards and programs, including sending you (and others on your behalf) communications by way of postal mail, email, facsimile, telephone, text message or other type of electronic message; (iv) determine your interest and eligibility for, and where appropriate provide you with, products, services, rewards and programs; (v) track and analyze your purchases, other transactions, shopping patterns, account activity, and payment history for marketing analysis purposes or tailoring promotional offers to you; (vi) track and analyze website use to provide a better customer experience such as customized offers and advertisements; (vii) verify your identity and protect against error and fraud; (viii) manage and assess our risk; (ix) assess and update your credit worthiness on an ongoing basis; (x) conduct research and analysis (de-identified to the extent possible); (xi) process, service, analyze and audit your relationship with us, including collecting any money you owe us; (xii) comply with applicable legal, regulatory and self-regulatory requirements; (xiii) respond to your questions, comments or requests to customer service; and (xiv) achieve other purposes as may, from time to time, be permitted by law.

We may provide your personal information to Canadian Tire affiliates or to other third party Marketing Partners, including under a Loyalty Program, so that they can notify you directly of products, services, rewards and special offers that may be of interest to you. These notices may be given to you by postal mail, e-mail, facsimile, telephone, text message or other form of electronic messaging using the contact information that you provide to us.

By providing your information to Canadian Tire, you consent to Canadian Tire using your personal information for the uses described above. Withdrawal of consent to collect, use and disclose your personal information may restrict our ability to provide you with some products and services, such as the privileges and opportunities of being a member of the Loyalty Program. You may always withdraw or refuse your consent by clicking on the unsubscribe link in our email communications or by contacting us at 1-800-226-8473. Your request will be promptly processed but may not be in time to remove you from promotions already in progress. Please note that even if you have opted out of receiving marketing communications, we may still contact you for the purposes of administering your account and sending you transactional or operational emails.

We do not sell or rent personal information. We may transfer your personal information to entities outside Canadian Tire, such as our vendors, suppliers and agents who assist us in serving you ("Service Provider"). Our Service Providers may be located in or outside of Canada and may be required to disclose your information under the laws of their jurisdiction.

For complete details as to how we collect, use and disclose your personal information, please see our Privacy Charter and FAQs.

CONTACT US

By Email:

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By Phone:

Online Customer Support:
1-866-SHOP-CTR 
(1-866-746-7287) 

Corporate Customer Relations:
English: 1-800-387-8803
French: 1-800-565-3356 

Canadian Tire Roadside Assistance:
1-888-727-7478 

Options MasterCard:
1-800-459-6415 

My Canadian Tire ‘Money’ Program:
1-800-226-8473

By Mail:

PO Box 2000, Station Main
Welland, ON L3B 5S3