Réchaud de camping à 2 brûleurs Coleman FyreSergeant de 22 000 BTU avec 2 grilles

Hello Mike,
We’re grateful for your feedback on the Coleman FyreSergeant Double-Burner Camp Stove and regret to hear it hasn’t met your expectations. Our products are designed for durability and performance.

We’d love the opportunity to assist you further, so please don’t hesitate to contact us directly through our official "Contact Us" page or by calling 1-800-387-6161. Thank you!
—Coleman Consumer Care

Hello, Thank you for your feedback on the Coleman® FyreSergeant™ Double-Burner Camp Stove. We're sorry to hear about your experience, and we truly appreciate the opportunity to address your concerns.

The FyreSergeant™ is designed to deliver up to 22,000 total BTUs, which makes it one of our more powerful models, ideal for high-heat cooking like boiling water or searing meats. However, we understand that too much heat or difficulty in adjusting the flame can be frustrating, especially when preparing more delicate meals.

Possible Cause: What you’re describing could be the result of using the burners on their highest setting or from a slight imbalance in the flame control knobs, which can sometimes feel sensitive due to the high-output design. This stove uses precision flame control valves, but they can take a little getting used to, especially when switching from a lower-output model.

To avoid the issue, start Low & Adjust Gradually: Begin cooking with the burner at its lowest setting and increase only as needed. The control knobs are sensitive due to the higher BTU output, and even a small turn can significantly change the flame size.

Use Heavier or Diffuser-Base Cookware: Thin pans can cause food to burn more quickly. We recommend using thicker, heavy-bottomed cookware or cast iron, which distributes heat more evenly and resists scorching. You can also use a flame diffuser plate to further moderate heat and prevent hot spots.
Windshield & Surface Adjustment: Ensure the stove is used in a well-ventilated but wind-protected area. Wind can force flames up the sides of cookware, concentrating heat in unintended areas.

Clean Burner Ports: If burner ports become clogged with debris or cooking residue, flame distribution can become uneven and hot in certain spots
If you need our assistance, please contact us through our official Coleman website contact US form or via live chat, and we will be happy to assist you.

Thank you, and please stay safe!
Coleman Consumer Care

Thank you for your review, we will be reaching out to you.

Hello. Thank you for sharing your experience with the Coleman FyreSergeant Double-Burner Stove.

We sincerely regret to hear about the issues you have encountered with the burners, especially after only a few uses. That is certainly not the level of quality or performance we expect from our products.

We understand your frustration, and we take concerns like this seriously. Please reach out to us directly with your purchase details and a brief description of the issue so we can investigate further and explore possible solutions. We value your trust and would like the opportunity to make this right.

Thank you again for bringing this to our attention.

If you have any more feedback, please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.

Thank you!
Coleman® Consumer Care