Original MEATER Plus Wireless Smart Cooking Thermometer with Bluetooth, Silver

Thanks for sharing your thoughts. We understand that connection experiences are important when choosing a product. Most “lost connection” or flashing red light situations are related to range or signal interference rather than hardware. For best performance, please make sure the probe, dock, and mobile device are all within Bluetooth or WiFi range and that there are no thick walls or large metal objects between them, as these can interfere with the signal. It is also important to keep the probe out of the dock during a cook, since placing it back in the charger will put it into standby mode and disconnect it. If a mobile device moves too far from the dock or loses WiFi, the app will also show a disconnect message. If anyone is experiencing this and would like help reviewing their setup, we are available at +1 888 407 0303 and happy to assist further. MEATER

Good day, we really appreciate you sharing this, especially after having a good experience with it over the past couple of years. It’s completely understandable to feel surprised when something that worked well stops connecting. The base behavior you described sounds normal. The flashing red when the probe is removed, and steady green when pressing the button, indicate the charger has power and is functioning properly. That helps narrow things down. If the probe no longer connects or appears to charge while docked, the most likely cause is internal battery degradation inside the probe or a breakdown in consistent charging contact between the probe and the dock. A good next step would be to remove the AAA battery from the base for a few minutes to reset it, install a brand-new alkaline battery, thoroughly clean both the probe’s charging ring and the dock contacts with rubbing alcohol, and then leave the probe seated in the dock for at least 20–30 minutes before checking the app. Make sure it’s fully inserted and held firmly by the magnet. Our support team would be glad to review your unit and explore available options with you. Please reach out at support.meater.com and we’ll take it from there.