Can I shop online at canadiantire.ca?

Can I shop online at canadiantire.ca?

Yes, you can shop online at canadiantire.ca and find many of the items you see in your local store as well as many other items that are part of our Online Exclusive assortment.  
Most products you see on our website can be picked up from your local store with our free in-store pick-up or curbside pick-up, and we also offer Ship to Home starting at $4.99 on many items as well.  
There are some items are not available to purchase online and must be purchased in store only. To confirm if a product is eligible for shopping online, check for the In-Store Pick Up or Ship to Home icons on the product page.  

Do I have to have an online account to make online purchases from canadiantire.ca?

Do I have to have an online account to make online purchases from canadiantire.ca?

No. You do not need to have an account to purchase products online, though it does provide additional benefits like access to your previous orders, ability to store your address and credit card information to make future purchases easier and access to your Triangle Rewards information if you are a member of the program.
Are the prices the same as they are in store?

Are the prices the same as they are in store?

We have attempted to match our prices on canadiantire.ca with those that you will see in your local store. While we strive for pricing accuracy, market conditions and competitive pressures can cause prices to change. 
Online pricing and product selection may also differ from your local store.
Can I still order an item that is out of stock?

Can I still order an item that is out of stock?

We will make every effort to make the product available to you. As long as it is available in our Distribution Centre or from a vendor, you can purchase most items online and we will notify you when it is ready for pickup at your store or ready to be shipped to you.  

Is my online confirmation page considered an official receipt?

Is my online confirmation page considered an official receipt?

No, your Official Sales Receipt will be provided to you when you complete your pick-up transaction at the store. If your order was delivered to your home, the receipt will be provided with your shipping documents.  
For all orders, we are now happy to provide you with an e-reciept in your completed 'Thank you' email.
Please keep a copy of your receipt as you will need it to return or exchange your item(s).

How do I check on my order status?

How do I check on my order status?

Orders can be checked two ways:
1) By clicking the order status link in your order confirmation email
2) By clicking here and enter the email address used to place the order and the order number received at time of order confirmation.

How do I know if Canadian Tire received my order?

How do I know if Canadian Tire received my order?

Canadian Tire will send you a confirmation email letting you know that we have received your order. A follow-up email is sent once your order is ready for pickup or when it has been shipped.
If you are picking up your order, please wait for this ready for pick up emails before heading to the store as it will have your 4-digit pick up code required to complete the order.  

If I have placed an order for someone else, how can I make sure they know the order is ready to be picked up or has shipped?

If I have placed an order for someone else, how can I make sure they know the order is ready to be picked up or has shipped?

If you provide the recipient’s email address, they will be informed when the order is ready for pickup or has shipped. If you do not provide an email address, it will be your responsibility to contact them when the order is ready and provide them with the Ready for Pickup or Shipped email. If you are providing the recipient’s email address, please make sure you have their permission to provide it to us.
What methods of payment do you accept online?

What methods of payment do you accept online?

We accept Triangle™ World Elite Mastercard®, Triangle™ World Mastercard®, Triangle™ Mastercard®, Masterpass, Visa, Visa Debit, Mastercard, Mastercard Debit and American Express. 
At this time, we are unable to accept other credit/debit cards, gift cards, Canadian Tire Money, or store credit for online purchases.
When is the full amount of my online purchase charged to my credit card?

When is the full amount of my online purchase charged to my credit card?

For In-Store Pick Up/Curbside Pick Up: When you place an order, we retain a preauthorization for the full amount on your credit card until the items are located and ready for pickup. When an item is ready for pickup, your credit card is charged for that item (plus any applicable fees). Preauthorization is retained on any outstanding items on your order. An Order is Ready email will be sent to the email address you provide when a payment is processed, and items are ready for pickup.

For Ship to Home: When you place an order, we retain a preauthorization for the full amount on your credit card until the items are ready to be shipped. When an item is ready to be shipped, your credit card is charged for that item. Preauthorization is retained on any outstanding items on your order.  
Can I make changes to or cancel my order once it has been placed?

Can I make changes to or cancel my order once it has been placed?

Once an order is placed, you cannot make changes, but you can cancel a product or your entire order. Here’s how:

• If you have a Triangle ID account, follow these steps after signing in: 
1) Select Account from the top menu and go to Order History
 2) Select Cancel Order to cancel the entire order or Remove to delete an individual item from your order. 

• If you do not have an account, you are still able to cancel items within your order by following these steps:
1) Enter the email address used to place the order and your order number here
2) Click on Check order status.
3) Select Cancel to cancel individual items from your order or the entire order.
 
If you still require assistance, please contact Customer Support at 1-866-746-7287 to cancel the order.

If your order has already been shipped, we are unfortunately not able to cancel your order.
 
If you cancel any items for which we have not issued a “Ready for Pickup” email, the pre-authorization held on your card will be removed. After a “Ready for Pickup” email has been issued, charges to your credit card will be reversed within 24-48 hours.

What is your return policy for online purchase from canadiantire.ca?

What is your return policy for online purchase from canadiantire.ca?

As with purchases made in-store, unopened items in original packaging purchased online, including Online Exclusive items, may be returned with a receipt within 90 days of purchase and will receive a refund to the original method of payment. Items that are opened damaged and/or not in resalable condition may not be eligible for a refund or exchange. For items that were shipped to you, if you cannot return items to a store, contact Customer Support at 1-866-746-7287.  
Please note, that original delivery fees are not refunded when a return is processed.
For complete details, see our Returns Policy, which outlines all exclusions and exceptions.
Can I make a purchase under my tax-exempt status?

Can I make a purchase under my tax-exempt status?

To make purchases exempt from tax, Canadian Tire requires that documentation be provided at the time of purchase, which is not possible in our online environment, you will have to pay tax at the time of purchase. Please contact Customer Support at 1-866-746-7287 and they can help direct you to the required forms to receive post purchase reimbursement from the appropriate provincial or federal government.
Why do you show products that are not available for purchase on canadiantire.ca?

Why do you show products that are not available for purchase on canadiantire.ca?

We include these products as a research tool for customers who may want to purchase the item in-store.
Who may have access to my personal information?

Who may have access to my personal information?

To understand how Canadian Tire handles personal information, read our Privacy Policy.
Does canadiantire.ca use cookies?

Does canadiantire.ca use cookies?

Canadiantire.ca uses cookies to remember information you gave us so that you don't have to re-enter it each time you visit.
How do I add and view items in my cart?

How do I add and view items in my cart?

Adding items to your cart is easy – just verify the store you want to shop from, then click on the “Add to Cart” button on the products you want to purchase To view, simply click on the "Cart" icon found at the top right side of any page to get to the shopping cart page, where you can edit the number of items in your cart or remove products from your order.
Are the prices the same as they are in store?

Are the prices the same as they are in store?

Yes, we have attempted to match our prices on canadiantire.ca with those that you will see in your local store. We strive for pricing accuracy, but market conditions and competitive pressures can cause prices to change. Online pricing and product selection may differ from your local store.
Can I still order an item that is out of stock?

Can I still order an item that is out of stock?

We will make every effort to make the product available to you. If you see a "Need more" message, you may still order it from our Warehouse. Look for the estimated time of arrival on product detail pages and on the shopping cart and checkout pages. If you have selected to pick up the product from a store, you will receive a Ready for Pickup email when the item arrives or a Shipment Confirmation email if you chose the Ship to Home option. If the “Need more” message does not appear, contact the store to inquire or check other stores in your area that may be in stock using the “Check Other Stores” link on the product page.
How long will it take to process my order if a product is out of stock?

How long will it take to process my order if a product is out of stock?

If any of the products within your order are in stock at the time the order is placed, they will be processed immediately and will be ready within our normal processing timelines. Products that are being ordered in from vendors or our Warehouse will be processed as soon as they become available. An estimated time of arrival can be found on product detail pages and on the shopping cart and checkout pages. You will receive notification when they are ready for pickup or have been shipped.
Is my online confirmation page considered an official receipt?

Is my online confirmation page considered an official receipt?

No, your Official Sales Receipt will be provided to you when you complete your transaction at the store where you pick up your items or will be provided with your shipping documents. 
How do I make sure Canadian Tire received my order?

How do I make sure Canadian Tire received my order?

We will send you a confirmation email letting you know that we have received your order. A follow-up email is sent once your order is ready for pickup or when it has been shipped.
How do I check on my order status?

How do I check on my order status?

Please use your order number to check the status of your order by signing in to your account or contact Customer Support at 1-866-746-7287.
It's been days since I placed my order and I haven't received notification that it is ready for pickup or has been shipped yet. How can I check on it?

It's been days since I placed my order and I haven't received notification that it is ready for pickup or has been shipped yet. How can I check on it?

Please use your order number to check the status of your order by signing in to your account or contact Customer Support at 1-866-746-7287.
If I have placed an order for someone else, how can I make sure they know the order is ready to be picked up or has shipped?

If I have placed an order for someone else, how can I make sure they know the order is ready to be picked up or has shipped?

If you provide the recipient’s email address, they will be informed when the order is ready for pickup or has shipped. If you do not provide an email address, it will be your responsibility to contact them when the order is ready and provide them with the Ready for Pickup or Shipped email.
If you are providing the recipient’s email address, please make sure you have their permission to provide it to us.

Can I pay with my debit card?

Can I pay with my debit card?

No, online purchases can only be made with Visa, MasterCard or American Express.
Is my online confirmation page considered an official receipt?

Is my online confirmation page considered an official receipt?

No, your Official Sales Receipt will be provided to you when you complete your transaction at the store where you pick up your items. You must bring the Ready for Pickup email with you as proof of purchase. Your Ready for Pickup email contains a copy of your Consumer Agreement and should be retained for your records.
When is the full amount of my online purchase charged to my credit card?

When is the full amount of my online purchase charged to my credit card?

When you place an order, we retain a preauthorization for the full amount on your credit card until the items are ready for pickup. When an item is ready for pickup, your credit card is charged for that item. Preauthorization is retained on any outstanding items on your order. A Ready for Pickup email will be sent to the email address you provide when a payment is processed and items are ready for pickup.
Will my credit card company charge me any additional fees for an online purchase?

Will my credit card company charge me any additional fees for an online purchase?

No, you will not be charged additional fees for purchasing online.
Can I pay for my order when I pick it up in-store instead of online?

Can I pay for my order when I pick it up in-store instead of online?

All online transactions require you to pay online.
Can I pay online using a gift certificate or store credit?

Can I pay online using a gift certificate or store credit?

Sorry, canadiantire.ca only accepts Visa, Master Card and American Express as methods of payment.
I just placed an order. When can I pick it up?

I just placed an order. When can I pick it up?

You will be notified by email as soon as your order is ready for pickup. Do not visit the store to pick up your order until you receive this notification.
It's been days since I placed my order and I haven't received notification that it is ready for pickup yet. How can I check on it?

It's been days since I placed my order and I haven't received notification that it is ready for pickup yet. How can I check on it?

Please use your order number to check the status of your order by signing in to your account or contact Customer Service at 1-866-746-7287
I just picked up my order and it is damaged. What should I do?

I just picked up my order and it is damaged. What should I do?

Return your order to your nearest Canadian Tire store for a refund or exchange.
What is your return policy for purchases from canadiantire.ca?

What is your return policy for purchases from canadiantire.ca?

As with purchases made in-store, unopened items in original packaging purchased online may be returned with a receipt within 90 days of purchase and will receive a refund to the original method of payment or will receive an exchange. Items that are opened, damaged and/or not in resalable condition may not be eligible for a refund or exchange. Exchanges are handled in the same manner as product returns. Valid photo ID may be required to confirm this information. There are some exceptions. Complete details can be found in our Returns Policy.
Can I cancel an order made online?

Can I cancel an order made online?

Yes, you can cancel your entire order or any item from your order. If you cancel any items for which we have not issued a Ready for Pickup email, the pre-authorization held on your card will be removed. After a Ready for Pickup email has been issued, cancelled items will be refunded to your credit card.
I've started a lost claim with Customer Service. What do I do now?

I've started a lost claim with Customer Service. What do I do now?

Continue to follow up with Customer Service at 1-866-746-7287.
I can’t fit this product in my car; will the store help me deliver it?

I can’t fit this product in my car; will the store help me deliver it?

Each store has its own customer service policy in effect. Contact your local store for more details.
Do I have to have an online account to make purchases online?

Do I have to have an online account to make purchases online?

No. You do not need to have an account to purchase products online.
Can I purchase a product online as a gift for someone in another province?

Can I purchase a product online as a gift for someone in another province?

Yes. You can place an order for a store in another province and specify who will be picking it up.
How can I make sure the recipient knows the order is ready to be picked up?

How can I make sure the recipient knows the order is ready to be picked up?

If you provide the recipient’s email address, they will be informed when the order is ready for pickup. If you do not provide an email address, it will be your responsibility to contact them when the order is ready and provide them with the Ready for Pickup email. If you are providing the recipient’s email address, please make sure you have their permission to provide it to us.
Do you offer the same products online and in stores?

Do you offer the same products online and in stores?

Not all items sold in stores currently appear online, but we add products on a regular basis, so visit us often!
Are the prices the same as they are in the store?

Are the prices the same as they are in the store?

Yes, we have attempted to match our prices on canadiantire.ca with those that you will see in your local store. We strive for pricing accuracy, but market conditions and competitive pressures can cause prices to change. Online pricing and product selection may differ from your local store.
Why do you show products that are not available for purchase on canadiantire.ca?

Why do you show products that are not available for purchase on canadiantire.ca?

We include these products as a research tool for customers who may want to purchase the item in-store.
Can I make a purchase under my tax-exempt status?

Can I make a purchase under my tax-exempt status?

To make purchases exempt from tax, Canadian Tire requires that documentation be provided at the time of purchase. Since this is not possible in our online environment, we are unable to allow any tax exemptions based on your tax-exempt status.
What should I do if my item is out of stock?

What should I do if my item is out of stock?

If you see a "Need more" message, you may still order it from our Distribution Centre. Look for the estimated time of arrival on product detail pages and on the shopping cart and checkout pages. You will receive a Ready for Pickup email when the item arrives. If the “Need more” message does not appear, contact the store to inquire.
Who may have access to my personal information?

Who may have access to my personal information?

To understand how Canadian Tire handles personal information, read our Privacy Policy.
What if I forget my password?

What if I forget my password?

You can select to use our Forgot Your Password feature. From the Sign In screen, click on the "Forgot Your Password" link. Enter your email address and click on "Send Password". You will receive an email with a temporary password that you will be able to change the next time you are logged in. You may also call Customer Service toll-free at 1-866-746-7287.
Can I change my password? Will it expire?

Can I change my password? Will it expire?

There is no expiry date set for your password. However, you may wish to change your password from time to time. To do so, sign in to your account and then click on the "Account" icon at the top right of the page. Select "My Profile" in the left navigation. Choose the "Click here to change My Password" link and follow the instructions.
Are the prices the same online as they are in-store?

Are the prices the same online as they are in-store?

Yes. We have attempted to match our online prices to those that you will see in your local store. We strive for pricing accuracy, but market conditions and competitive pressures can cause prices to change. Online pricing and product selection may differ from your local store.
Is there a minimum order value required to place an online order?

Is there a minimum order value required to place an online order?

Some stores may require a minimum order subtotal to complete an online purchase. You will be notified what that subtotal is and how close you are to surpassing it as you shop online.
Why am I seeing a notification that my store isn't accepting online orders?

Why am I seeing a notification that my store isn't accepting online orders?

Some stores may briefly pause online orders to help manage unusally high levels of demand. Feel free to check back again later, or switch to another store currently accepting online orders.
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