Once an order is placed, you cannot make changes, but you can cancel a product or your entire order. Here’s how:
• If you have a Triangle ID account, follow these steps after signing in:
1) Select Account from the top menu and go to Order History
2) Select Cancel Order to cancel the entire order or Remove to delete an individual item from your order.
• If you do not have an account, you are still able to cancel items within your order by following these steps:
1) Enter the email address used to place the order and your order number here
2) Click on Check order status.
3) Select Cancel to cancel individual items from your order or the entire order.
If you still require assistance, please contact Customer Support at 1-866-746-7287 to cancel the order.
If your order has already been shipped, we are unfortunately not able to cancel your order.
If you cancel any items for which we have not issued a “Ready for Pickup” email, the pre-authorization held on your card will be removed. After a “Ready for Pickup” email has been issued, charges to your credit card will be reversed within 24-48 hours.