POLICIES

PRICING POLICY

Price consistency

Price consistency

Canadian Tire attempts to match online prices to those in store. However, online prices, product and service selection and availability, as well as sale effective dates, may differ from those in store and may vary by geographic region.
Regional differences

Regional differences

Due to differences in sale effective dates across the country, items may be available online at the sale price before they are available in store. Dealers are under no obligation to make promotional products available, or to match online prices until the sale begins in their region.
Flyer differences

Flyer differences

The prices found in the online version of the Canadian Tire flyer may be different to the ones appearing on the website. Market conditions and competitive pressures may cause prices and availability to change without further notice. Canadian Tire Associate Dealers may sell for less.
Pricing, typographical or illustrative errors

Pricing, typographical or illustrative errors

Although great care is taken in the production of the canadiantire.ca website, typographical, illustrative or pricing errors may occur. We reserve the right to correct errors at any time.

All prices quoted are payable in Canadian Dollars and, unless otherwise stated, do not include shipping charges, GST, PST, QST or HST.

The e-FLYER and canadiantire.ca each offer limited-time sales values, special buys and items at Canadian Tire's everyday low prices. Regular prices shown reflect the prices at which the products have been sold by Canadian Tire as of the date of issuance indicated.
Price Match Guarantee

Price Match Guarantee

Subject to store participation. We'll not only match any competitor’s price, we’ll beat it by giving you an additional 10% of the lower price in Canadian Tire 'Money'.
Rounding Guidelines

Rounding Guidelines

As of February 4, 2013, Canadian Tire has adopted the fair rounding approach for CASH transactions. When proper change is not available, the amount owing after tax will be rounded to the nearest $.05.

·         Rounded down: If the last digit of the amount is 1, 2, 6 or 7.
·         Rounded up: If the last digit of the amount is 3, 4, 8 or 9.
·         Rounding does not apply to Debit, Credit or Gift Card payments, unless it is a split payment, in which case, split payment rules apply.
·         On split payment transactions, if cash is the last method of payment used, the amount owing will be subjected to rounding. If cash is not the last payment type tendered, no rounding will take effect.
·         You can still pay the unrounded total in cash if you have the correct change. For example, if the amount owing after tax is $10.03, and you have 3 pennies, you can pay the unrounded total.
·         These rules apply to U.S. currency as well.
·         Canadian Tire ‘Money’ will be issued on the pre-rounded amount.
·         Rounding will also be applied to refunds paid out in cash.
·         Purchases made with Gift Cards will be settled to the exact amount.
·         Auto Work orders are also subject to rounding, which is done at the register. Therefore, the total on the work order may not match the total being paid at the register.
Elimination of the Penny

Elimination of the Penny

In Canada's Economic Action Plan 2012, the Government announced that the Royal Canadian Mint will no longer be distributing pennies as of February 4, 2013.

What this means:

·         With pennies not available, transactions involving cash will be rounded
·         Rounding will be done in a fair and transparent manner on the after-tax total of the transaction
·         Transactions involving Debit, Credit and Gift Cars will continue to be settled to the penny, as these electronic transactions are not affected by the penny elimination

PRIVACY POLICY​

Your Privacy Is Important to Us

Your Privacy Is Important to Us

Canadian Tire Corporation, Limited and its family of companies including Canadian Tire Financial Services Limited, Canadian Tire Bank, Canadian Tire Real Estate Limited, Mark's Work Wearhouse Limited (Mark's), The Forzani Group Ltd. (FGL), Canadian Tire Petroleum and PartSource are committed to protecting the privacy and security of your personal information obtained by reason of your doing business with us.

Our Privacy Charter explains the types of customer personal information we collect, how it is used and the steps we take to ensure your personal information is handled appropriately.

Canadian Tire stores and certain Mark's, FGL and PartSource stores are owned and operated by independent dealers or franchisees. Canadian Tire gas bars are operated under license by independent retailers. As independent businesses, these dealers, franchisees, and retailers are responsible under applicable laws for adopting their own privacy policies to protect your personal information in a manner consistent with this Privacy Charter.

Each member of the Canadian Tire family of companies collects information necessary to do business with you. Please review the below sections for more specific details on what information each company may collect and how we use it.

PRIVACY CHARTER

The Privacy Charter is our commitment to you. It is our organization-wide policy on how all companies in the Canadian Tire family protect your personal information.​
Policy on Privacy of Customer Personal Information

Policy on Privacy of Customer Personal Information

Canadian Tire is committed to protecting the privacy and security of your personal information obtained by reason of your customer relationship with Canadian Tire. The Canadian Tire Privacy Charter ("Privacy Charter") explains the types of customer personal information we collect, how it is used, and the steps we take to ensure your personal information is handled appropriately.

Our policies and practices have been designed to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and corresponding provincial privacy acts. Our Privacy Charter may be amended from time to time. We encourage you to review the current Privacy Charter from time to time. A list of frequently asked privacy questions (FAQ) is also available to provide you with examples and instances of how your personal information may be collected, used and disclosed.
Who is Canadian Tire?

Who is Canadian Tire?

For purposes of this Privacy Charter, "Canadian Tire" means Canadian Tire Corporation, Limited and its family of companies including Canadian Tire Financial Services Limited, Canadian Tire Bank, Canadian Tire Real Estate Limited, Mark's Work Wearhouse Limited (Mark's), The Forzani Group Ltd. (FGL), Canadian Tire Petroleum and PartSource. Canadian Tire also includes any successors or subsidiaries of the above-listed companies. Canadian Tire stores and certain Mark's, FGL and PartSource stores are owned and operated by independent dealers or franchisees. Canadian Tire gas bars are operated under license by independent retailers. As independent businesses, these dealers, franchisees, and retailers are responsible under applicable laws for adopting their own privacy policies to protect your personal information in a manner consistent with this Privacy Charter.
What is personal information?

What is personal information?

Personal information is information about an identifiable individual. Personal information includes such things as your name, address, age, income, date of birth, gender, financial information and credit records, as well as your opinions, preferences and purchase patterns.
Privacy Principles

Privacy Principles

1. We are accountable to you
Canadian Tire is responsible for all personal information under its control, including any personal information that is transferred to third parties for processing, storage or other purposes. To achieve this objective, Canadian Tire has developed and implemented this Privacy Charter.

2. Why we collect your personal information
Canadian Tire identifies the purpose for which your personal information is collected. We do this before or at the time the information is actually being collected. We collect, use and disclose your personal information in order to:
·         process your application for a product, provide a service or administer the Canadian Tire loyalty reward program (Loyalty Program);
·         better understand your product and services needs and to offer relevant information, products, services and rewards to meet those needs;
·         determine your interest and eligibility for, and where appropriate provide you with, products, services and loyalty rewards;
·         administer the delivery of products, services and loyalty rewards to you;
·         track and analyze your purchases, other transactions, shopping patterns, account activity, and payment history for marketing analysis purposes or making promotional offers to you;
·         conduct surveys and analysis for research, statistical and product development purposes (information will be anonymized to the extent possible);
·         verify your identity and protect against error and fraud;
·         assess and update your credit-worthiness on an ongoing basis;
·         process, service, analyze and audit your relationship with us, including collecting any money you owe us;
·         support promotions and contest administration;
·         perform tests to implement or modify systems;
·         comply with legal and regulatory requirements; and
·         achieve other purposes as may, from time to time, be permitted by law.

By providing your information to Canadian Tire, you consent to Canadian Tire using your personal information for the purposes outlined above. Withdrawal of consent to collect, use and disclose your personal information for purposes of your participation in the Loyalty Program may restrict our ability to provide you with some of the privileges and opportunities of being a member.

3. We obtain your consent to collect, use or disclose your personal information
Canadian Tire obtains your consent to collect, use or disclose your personal information, except as permitted by law. The method of obtaining consent depends on the circumstances and the sensitivity of the information. Consent may be oral or written, express or implied. Your express consent (verbal, written or electronic agreement) is obtained to collect, use or disclose sensitive personal information. Implied consent is obtained in circumstances where a customer relationship already exists, express consent has previously been given, or the purpose of using the personal information is reasonably apparent to you.

You can change your consent preferences at any time by contacting Canadian Tire's Customer Relationship Contact Centre (see Contact Information, below).

Benefits you receive through consent
Canadian Tire is a growing network of interrelated businesses offering a unique mix of products and services. We want to give you exceptional customer service and additional value which is facilitated by sharing your information within Canadian Tire and across our various businesses. This sharing enables us to notify current and new customers of products, services, rewards and special offers they might enjoy. We may also provide your personal information to other companies designated by Canadian Tire under the Loyalty Program (Partners) so that they can notify you directly of products, services, rewards and special offers that may be of interest to you. These notices may be given to you by postal mail, e-mail, facsimile, telephone, text message, automatic dialing-announcing device or other form of telecommunication using the contact information that you provide to us.

"Opting-out" or withdrawing your consent
If you decide that you do not want to receive marketing offers for products and services, you may always withdraw or refuse your consent at any time by calling us toll-free at 1-866-846-5841. Your request will be promptly processed but may not be in time to remove you from promotions already in progress. Please note that even if you have opted out of receiving marketing communications, we may still contact you for purposes of administering your account.

The consequences of withdrawing or refusing consent
If you decide to withdraw or refuse your consent, our ability to communicate with you will be diminished. For example, we will generally not be able to tell you about price discounts, rewards, customized balance transfer offers, contests, or other products and services that may be of value to you.

4. We limit collection of your personal information
Canadian Tire collects only the information required to provide products and services to you. If the personal information we require is collected for a reason other than as outlined in this Privacy Charter, your consent will be obtained before or at the time the information is collected. Canadian Tire will collect personal information only by clear, fair and lawful means.

5. We limit use, disclosure and retention of your personal information
Canadian Tire uses and discloses your personal information only for the purposes for which it was collected, except with your consent or as required by law.

We assure you that we do not sell or rent personal information. We only provide your personal information within Canadian Tire and across our various businesses, with current or future Partners in the Loyalty Program, and with third party service providers for the administration of certain promotional activities, and to ensure your needs are met and you are receiving optimum value from your participation in the Loyalty Program.

We may transfer your personal information to entities outside Canadian Tire, such as our vendors, suppliers and agents who assist us in serving you ("Service Provider"). When your personal information is transferred to a Service Provider, we require them to protect the information in a manner that is consistent with this Privacy Charter. Our Service Providers may be located outside of Canada and may be required to disclose your personal information under the laws of their jurisdiction. You may contact us for information about our policies and practices regarding Service Providers to whom we have transferred your personal information and their locations (see Contact Information, below).

Canadian Tire retains your personal information only as long as it is required for our business relationship or as required by law. In the unlikely event that Canadian Tire, any of its affiliated companies, brands or substantially all of any of their assets are acquired by an unrelated third party, your personal information may be one of the transferred assets. By providing your personal information to us, you agree that we may disclose your personal information, on a confidential basis, to any prospective transferee and its professional advisors for the purposes of their due diligence investigations, the completion of any such transaction and the continued operation of the acquired business.

6. We keep your personal information accurate
We want to keep your personal information up to date, accurate and relevant for its intended use. We rely on you to let us know if your address, telephone number or other information changes, so that we may provide you with the best possible service.

7. How we protect your personal information
The security of your personal information is important to us. We will protect your personal information with appropriate safeguards and security measures. All of our Service Providers are required under their contracts with us to maintain your confidentiality and may not use your information for any unauthorized purpose. When we are required by law to provide information, we take reasonable steps to verify the lawful authority for the collection and we disclose only the information that is legally required. We review our procedures and security measures regularly to ensure that they are properly administered and remain effective and appropriate for the sensitivity of the information.

8. We are open about our privacy and security policy
We are committed to providing you with understandable and easily available information about our policies and practices related to management of your personal information.

9. You can access your personal information stored by us
You have the right to request access to your personal information we have on record in order to ensure it is accurate. If there are discrepancies, your information can be updated as appropriate. To access your personal information, a request must be submitted in writing to us (see Contact Information below). We will respond to your request for access or information in a reasonable time. There may be times when we are unable to fulfill your request - for example, if providing access to your personal information would reveal confidential commercial or proprietary information or personal information about someone else (and we are unable to separate your data), or if we are prohibited by law from disclosing the information.

10. We respond to your questions, concerns and complaints about privacy
Canadian Tire responds in a reasonable time to your questions, concerns and complaints about the privacy of your personal information and our privacy policies and procedures. We will investigate and respond to any concern you have regarding the handling of your personal information. In most cases, an issue can be resolved simply by telling us about it and discussing any issues.
Contact Us

Contact Us

·         By calling our Customer Relationship Contact Centre at 1-866-846-5841
·         By e-mail at privacyinquiries@ctfs.com
·         By mail at 3475 Superior Court, Oakville, ON L6L 0C6 - Re: Privacy Inquiries

If your questions, concerns and complaints have not been resolved to your satisfaction or if you have further questions, you can contact Canadian Tire's Chief Privacy Officer by mail at: Chief Privacy Officer c/o Canadian Tire Corporation, Limited, 2180 Yonge Street, P.O. Box 770, Station K, Toronto, ON, M4P 2V8 or by email at privacyoffice@cantire.com.

PRIVACY STATEMENT​

Our privacy statement provides a quick reference to the key privacy points of the Privacy Charter. It also provides you information on your choices and important contact information.​
Scope

Scope

This statement highlights how Canadian Tire Corporation, Limited and its family of companies collects, uses and discloses your personal information. Canadian Tire means Canadian Tire Corporation, Limited and its family of companies including Canadian Tire Financial Services Limited, Canadian Tire Bank, Canadian Tire Real Estate Limited, Mark's Work Wearhouse, The Forzani Group Ltd, Canadian Tire Petroleum and PartSource. Canadian Tire also includes any successors or subsidiaries of these companies. Canadian Tire is committed to protecting and caring for your personal information that we obtain through your customer relationship with us.
Personal Information Collected

Personal Information Collected

Personal Information includes your name, address, income, date of birth, financial information and credit records, as well as your opinions, preferences and purchase patterns.

We obtain information directly from you from your application for a product, purchase of a service or enrolment into the Canadian Tire loyalty reward program. We also obtain information through your interactions with us, such as surveys, websites activities, call monitoring and contests.

We may obtain information with your consent from third parties, such as your credit history which is obtained from credit bureaus.
Uses

Uses

Your personal information is only used or disclosed for the purpose for which it was collected.

We assure you that we do not sell or rent personal information. We only transfer your personal information within Canadian Tire and to current or future Partners in the Loyalty Program to ensure your needs are met.

We use your personal information in order to process your application for a product, service or loyalty program and administer delivery of products, services and loyalty rewards. We also use your information to better understand your product and service needs and to offer relevant information, products, services and rewards to meet those needs. Your purchases and other transactions, shopping patterns, account activity and payment history is tracked and analyzed for marketing purposes and for making promotional offers to you. For a full list of why we collect your personal information, see our Privacy Charter.

We may transfer your Personal Information to third party service providers who assist us in serving you, such as vendors, suppliers and agents; however, we require them to protect your information in a manner consistent with our Privacy Charter. Our service providers may be located outside of Canada and may be required to disclose personal information under the laws of their jurisdiction.

We may share information about you as permitted or required by law, for example with credit bureaus, regulators and law enforcement agencies.
Choices

Choices

You may access your personal information that we have on record in order to ensure it is accurate by submitting a written request to us. If you decide that you do not want your personal information used or shared for marketing products and services to you, you may opt out of receiving promotional offers and contests at any time by calling us toll-free at 1-866-846-5841.

For full details of Canadian Tire's privacy policy, click here to view our Privacy Charter. For frequently asked questions concerning our privacy policy, click here.
How to Reach Us

How to Reach Us

·         By calling our Customer Relationship Contact Centre at 1-866-846-5841
·         By e-mail at privacyinquiries@ctfs.com
·         By mail at 3475 Superior Court, Oakville, ON L6L 0C6 - Re: Privacy Inquiries

If your questions, concerns and complaints have not been resolved to your satisfaction or if you have further questions, you can contact Canadian Tire's Chief Privacy Officer by mail at: Chief Privacy Officer c/o Canadian Tire Corporation, Limited, 2180 Yonge Street, P.O. Box 770, Station K, Toronto, ON, M4P 2V8 or by email at privacyoffice@cantire.com.

PRIVACY FAQ

Our FAQ provide answers to important questions you may have regarding your information and your privacy. The FAQs provide additional detail on what information is collected by each company. The information may vary according to company. If there are further questions you would like answered, feel free to contact us anytime.

Canadian Tire knows that our customers trust us with their personal information and we intend to continually earn that trust by treating your personal information with care. Canadian Tire has a Privacy Charter which explains how we collect, use and disclose the personal information of our customers.​
Who is Canadian Tire?

Who is Canadian Tire?

Canadian Tire is Canadian Tire Corporation, Limited and its family of companies including Canadian Tire Financial Services Limited, Canadian Tire Bank, Canadian Tire Real Estate Limited, Mark's Work Wearhouse (Mark's), The Forzani Group Ltd. (FGL), Canadian Tire Petroleum and PartSource. Canadian Tire also includes any successors or subsidiaries of the above-listed companies. Canadian Tire stores and certain Mark's, FGL and PartSource stores are owned and operated by independent dealers or franchisees. Canadian Tire gas bars are operated under license by independent retailers. As independent businesses, these dealers, franchisees, and retailers are responsible under applicable laws for adopting their own privacy policies to protect your personal information in a manner consistent with this Privacy Charter.
What is "personal information"?

What is "personal information"?

Personal information means information about an identifiable individual. Personal information includes such things as name, address, age, income, date of birth, financial information and credit records, as well as your opinions, preferences and purchase patterns.
Why do we need your personal information?

Why do we need your personal information?

We need your personal information in order to do business with you. Following are some examples of the personal information that our Retail Services, Financial Services and Loyalty Program need and why.

Retail Services
Most of the information collected about you for retail services is very basic information that we need to complete a purchase, provide you with a refund or exchange or process and keep track of transactions and report back to you. Examples of information that may be collected to complete an in-person purchase or refund may include things such as your name, address, telephone number, and a description of the item requested or purchased.

Generally, we request your address and phone number only if the item you purchased will be sent to you at a later date, or if you are receiving a refund.

You may visit one of Canadian Tire's websites just to browse, or you may actually make an online purchase. If you make a purchase, we collect personal information such as your name, address, e-mail address, phone number and credit card information. Website Terms and Conditions are available on each Canadian Tire website.

Financial Services
Banks and financial institutions require certain information in order to open credit related accounts and deposit accounts. For example, name, address and date of birth are required to identify you and process your application; information about your background (for example, occupation) and financial circumstances like assets, income and other financial commitments to determine if you are eligible for products and services; credit reports and other information to assess and update your credit worthiness; transactional and payment patterns to identify credit risk, fraud risk and suspicious activities to fulfill regulatory obligations such as anti-money laundering and anti-terrorist financing regulations.

Depending on the financial product, some information is required by law. For example, your name, address, date of birth, employment information and details of government issued documents like a passport are required under anti-money laundering and anti-terrorist financing regulations and your social insurance number (SIN) is required for reporting purposes under the Income Tax Act.

Demographic Information
We may collect and use personal information in an aggregated form about our customers to improve our services, to study trends, for statistical analysis, to develop products and programs, for marketing purposes and/or for industry reporting purposes. Aggregated information does not identify any individual customer. We may share such aggregated information with members of the Canadian Tire family of companies, our partners, our agents, service providers that we employ and advertisers.
When do we ask for your Social Insurance Number (SIN)?

When do we ask for your Social Insurance Number (SIN)?

When you apply for products such as a deposit account or GIC, we are required to collect your SIN for reporting purposes under the Income Tax Act.

We may also ask for your SIN for other purposes, however, providing your SIN for other purposes is optional. Your SIN is used by credit bureaus and consumer reporting agencies to distinguish you from others with a similar name, and provides us with more accurate credit bureau and consumer reporting agency information. If you apply for a credit related product or service and if you choose not to provide your SIN, the approval of your application and/or your credit limit may be affected. We do not treat you differently because you choose not to disclose your SIN for these other purposes. If you do provide it to us, it makes the exchange of information with credit bureaus and consumer reporting agencies more timely and accurate.
When do we need a credit bureau report?

When do we need a credit bureau report?

If you are applying for a credit-related product or service, we need a credit bureau report on you to determine your credit-worthiness and the appropriateness of granting you credit. Further, we continue to obtain credit reports, from time to time, to update your credit-worthiness in order to administer the credit facility or loan. The credit/consumer reporting system relies on the accuracy and completeness of the information provided to credit bureaus and consumer reporting agencies. As such, during the term of a credit facility or loan, we need to collect, use and share your personal information with the credit bureaus and consumer reporting agencies to support and maintain the integrity of the credit and consumer reporting system. However, if an account is closed voluntarily with no balance remaining on the account, we will stop providing the related account information to the credit bureaus.
How do we obtain your consent to use your personal information?

How do we obtain your consent to use your personal information?

We obtain your consent in different ways depending on the circumstances and the sensitivity of the information. Consent may be oral or written, express or implied. Your express consent (verbal, written or electronic agreement) will be obtained to collect, use or disclose sensitive personal information such as your personal financial information. We will use implied consent to collect, use or disclose your personal information in circumstances where a customer relationship already exists, express consent has previously been given or the purpose of using the personal information is reasonably apparent to you.

In certain circumstances, the law permits or requires that we collect, use or share your personal information without your consent. For example, we may collect, use or share your personal information to investigate a breach of an agreement or a law or in response to a search warrant; to realize on security pledged for a loan or to investigate or deter fraud.
What information do we need from you?

What information do we need from you?

In order to provide you with products or services, administer your account and provide you with exceptional customer service, there is certain personal information that our Retail Services (for example, Canadian Tire retail, Mark's, Canadian Tire Petroleum, FGL and Partsource), Financial Services (for example, Canadian Tire Financial Services Limited and Canadian Tire Bank) and Loyalty Program need from you.

Retail Services
Mark's has created an online database on marks.com. Customers may register on the database so that they can keep track of their own on-line purchases. Registration is entirely voluntary and customers may correct their information or remove themselves from the database at any time.

Mark's may also collect personal information about employees of various companies who are Mark's corporate clients. For example, a company may contract with Mark's to supply all of its employee uniforms. When the employee comes in to make his or her purchase, Mark's collects information about the nature of that employee's purchases and may provide that information to the employer.

Sometimes you may voluntarily provide information to Mark's. This occurs when you fill out Mark's Customer Satisfaction Survey. The goal of this program is to gauge customer feedback via both an Internet and telephone survey. The survey will ask customers a variety of questions regarding their most recent experience at the store and will help ensure that we consistently deliver an excellent customer experience. Mark's uses that information to respond to your query and to keep track of customer feedback, which enables us to continuously improve.

Canadian Tire online may collect your name, email, postal code, country and phone number in order to provide you with information on upcoming sales. Mark's may collect your email address, name, address, city, province, country, postal code, gender, household income and age range in order to provide you with advance notice of upcoming promotions and exclusive offers, news of on-line and in-store special event, information on products and services and notices of contests. PartSource may collect your name, email and postal code in order to send you a monthly e-newsletter and money saving coupon offers.

Financial Services
We need your name and address in order to prepare and send you a monthly statement for your card account.

Canadian Tire Bank is also required by law to know its customers and to verify the identity of its customers before entering into a business relationship or opening an account. Canadian Tire Bank uses third parties including credit bureaus and consumer reporting agencies for these purposes and we need your consent to do this. If you do not provide us with your consent, we cannot enter into a business relationship with you or open an account for you.
Why do we record our calls?

Why do we record our calls?

Your customer experience is important to us which is why we train our customer service representatives on an ongoing basis. It is important for us to understand how our representatives are handling your questions and concerns. As such, if you have a telephone conversation with our representatives, we may monitor the call for training and quality control purposes. Please be aware, certain calls will be recorded for record keeping purposes. For example, your call will be recorded when you apply for a product or service, or authorize us to activate or enroll you in a product or service by phone.
Why do we use video surveillance?

Why do we use video surveillance?

Many of our retail stores, including Canadian Tire, Mark's, PartSource, FGL and Canadian Tire Gas Bars are equipped with surveillance cameras. These cameras are in place for your safety as a customer, as well as for the safety of our own employees and to protect us against shoplifting. If a store has a camera, there will be signs posted alerting you to that. The information on our video systems that record your image are typically kept for a short period of time before they get overwritten with new information. They are not shared with third parties unless there is reasonable suspicion of a crime, in which case they are turned over to the appropriate law enforcement agency.
What are "cookies"?

What are "cookies"?

Cookies are small text files that contain a unique identifier which is placed on your computer. When you visit a website, the website saves the file with a matching identifier. When you revisit the site days or weeks later, the site can recognize you by matching the cookie on your computer with the matching identifier in its database. For more information on "Cookies", visit our website terms and conditions.

Why do we share your information?

Why do we share your information?

We need to transfer your personal information in order to provide you with the products and services you have requested. The following are examples of why our Retail Services (Canadian Tire stores, Mark's, FGL and PartSource), Financial Services (Canadian Tire Financial Services Limited and Canadian Tire Bank) and Loyalty Program need to share your information.

We may need to share your personal information with the following entities: credit bureaus and consumer reporting agencies, data storage providers, insurers, data and payment processors, credit card printers, cheque printers, claims processors, collection agencies, statement producers, mailing houses (i.e., to mail your statement or to provide any necessary legal communications), third party call centres and account administrators, companies that solicit and collect applications for the financial, insurance and membership services offered or marketed by Canadian Tire Financial Services Limited, other companies that provide and service products and services, software developers specializing in data analysis, fraud detection, and money-laundering and terrorist financing detection; regulatory compliance service providers, insurance and membership service providers that administer those products and services, account adjudicators, and other businesses within the Canadian Tire family of companies that provide administrative services.

We may share personal information with the following types of companies for the purposes of promoting and selling products and services that may be of interest to you: mailing houses and letter generators, sales and marketing agencies, organizations that provide and service these offerings and other businesses within the Canadian Tire family of companies.

We do not necessarily share your personal information with each and every type of company listed above. The personal information we share with other companies will naturally depend on the products and services you are receiving.

In an ongoing effort to protect our customers and ourselves from fraud, we have employees assigned to various teams for fraud strategy protection. Designated employees may collect, use, and exchange personal information with other financial institutions and other entities permitted by law, such as investigative bodies, if we have confirmed a case of fraud and/or need to investigate potential cases of fraud. We also share information with the credit bureaus and consumer reporting agencies so that they can update their respective fraud databases. Examples of information shared for these purposes include confirmed fraudulent addresses, phone numbers, social insurance numbers and other pertinent information.

It is important for you to know that there is a close relationship between Canadian Tire Financial Services Limited and Canadian Tire Bank. The following are just two illustrations of this relationship: (i) Canadian Tire Financial Services Limited operates a customer call centre that provides call centre services to Canadian Tire Bank. As such, if you do not allow Canadian Tire Bank to share your personal information with Canadian Tire Financial Services Limited, we cannot maintain our business relationship with you. (ii) The monthly charges for certain insurance products sponsored by Canadian Tire Financial Services Limited are directly related to the balance on a customer's account. In order to calculate the appropriate monthly charges for these products, Canadian Tire Bank must provide to Canadian Tire Financial Services Limited the monthly balance on your accounts. If you do not permit this sharing of personal information between us, we will be unable to offer these products to you.
How can you opt-out of receiving marketing?

How can you opt-out of receiving marketing?

You may decide that you do not want your personal information used or shared for marketing purposes. If this is the case, you may always withdraw or refuse your consent at any time by calling us toll-free at 1-866-846-5841. We will process your request as soon as possible but it may not be in time to remove you from promotions already in progress. Please remember that even if you have opted out of receiving marketing communications, we may still contact you for non-marketing purposes such as fraud, collections, account maintenance and transactional purposes.
How can you review and/or obtain copies of the personal information we have about you?

How can you review and/or obtain copies of the personal information we have about you?

You can request access to your personal information stored by us. Your request must be submitted in writing to:

Canadian Tire
3475 Superior Court, Oakville, ON L6L 0C6
Re: Privacy Inquiries

Once we receive your written request, our goal is to respond to your request within thirty (30) days of receipt. If, for some reason, we are unable to respond to your request within this time frame, we will contact you directly and explain the reason for delay.

There may be times where the law permits us to refuse your request to access your personal information. For example, if providing access to your personal information would reveal confidential commercial or proprietary information or personal information about someone else (and we are unable to separate your data), we may be unable to fulfill your request.

If we refuse access to your personal information, we will contact you directly. If you wish, you may then choose to file a complaint with the Privacy Commissioner of Canada.
How can you ask further questions?

How can you ask further questions?

If you have further questions or concerns regarding our privacy policies or procedures, or if you would like to review, verify or amend your personal information, please do not hesitate to contact us.

We may be reached toll-free at 1-866-846-5841. Alternatively, you may write to us at:

Canadian Tire
3475 Superior Court, Oakville, ON L6L 0C6
Re: Privacy Inquiries

If your questions, concerns and complaints have not been resolved to your satisfaction or if you have further questions, you can contact: Canadian Tire's Chief Privacy Officer by mail at Chief Privacy Officer c/o Canadian Tire Corporation, Limited, 2180 Yonge Street, P.O. Box 770, Station K, Toronto, ON, M4P 2V8 or by email at privacyoffice@cantire.com.

CUSTOMER SERVICE ACCESSIBILITY POLICY

Providing Goods and Services to People with Disabilities
Who is Canadian Tire?

Who is Canadian Tire?

For purposes of this Customer Service Accessibility Policy, "Canadian Tire" means Canadian Tire Corporation, Limited and its family of companies including Canadian Tire Financial Services Limited, Canadian Tire Bank, Canadian Tire Real Estate Limited, Mark's Work Wearhouse Limited (Mark's), The Forzani Group Ltd. (FGL), Canadian Tire Petroleum and PartSource. Canadian Tire also includes any successors or subsidiaries of the above-listed companies.*
Our Commitment

Our Commitment

We are committed to eliminating barriers and improving accessibility for persons with disabilities and to providing goods and services in a way that respects the dignity and independence of people with disabilities. People with disabilities will be given the same opportunity to access and benefit from our goods and services, in the same place and in a similar way as other customers.
Communication

Communication

When communicating with a person who has a disability, we will communicate in a manner that takes into account the person's disability.

We will train employees who communicate with customers on how to interact and communicate with people with various types of disabilities.
Telephone Services

Telephone Services

We are committed to providing fully accessible telephone services to our customers. We will train employees to communicate with customers over the telephone in clear and plain language.
Assistive Devices

Assistive Devices

We are committed to serving persons with disabilities who use assistive devices to obtain, use or benefit from our goods and services. We will ensure that our employees are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.

We will also ensure that our employees know how to use assistive devices that are available in various locations for customers use.
Service Animals

Service Animals

We welcome persons with disabilities who are accompanied by service animals. Service animals are allowed on the parts of our premises that are open to the public.

If a service animal is legally excluded from some parts of the premises, we will provide alternative measures to enable the person to obtain, use or benefit from our services.

We will ensure that all employees are properly trained on how to interact with people with disabilities who are accompanied by a service animal.
Support Persons

Support Persons

Any person with a disability who is accompanied by a support person will be allowed to enter our premises with his or her support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on our premises.
Notice of Temporary Disruption in Service

Notice of Temporary Disruption in Service

We will provide customers with notice in the event of a planned or unexpected disruption in the facilities or services usually used by persons with disabilities. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available.

This notice will be placed at all public entrances and at the point of disruption. This notice will be provided in accessible formats as required.
Training

Training

We will provide training to all employees, volunteers and others who deal with the public or other third parties on behalf of CTC, and to all individuals who are involved in the development and approval of the customer service policies, practices and procedures.

Training must be completed during the employee orientation process.

Training will include:

·         A review of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the Customer Service Standard.
·         How to interact and communicate with people with various types of disabilities.
·         How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or support person.
·         How to use the equipment or assistive devices that are available on our premises or that we otherwise provide that may help with the provision of goods and services to people with disabilities.
·         What to do if a person with a disability is having difficulty in accessing our goods and services.
·         Canadian Tire's policies, practices and procedures governing the provision of goods or services to people with disabilities.

Training records will be kept, including the dates when the training is delivered the number of employees to whom the training was provided and their names.
Feedback Process

Feedback Process

The ultimate goal of Canadian Tire is to meet and surpass customer expectations while serving customers with disabilities. Comments on our services regarding how well those expectations are being met are welcome and appreciated.

Feedback regarding the way Canadian Tire provides goods and services to people with disabilities can be made by completing the feedback form, sending an e-mail to the store (form and address details available through customer service desk) or by speaking directly with a manager on duty. All feedback will be directed to the store manager. We will make all reasonable efforts to address concerns or complaints immediately.

Availability of Accessible Customer Service Documents

Availability of Accessible Customer Service Documents

We shall, upon request, give a copy of this policy to any person. Requests for accessible customer service documents should be made to the store manager or supervisor on duty. If a person with a disability requests a copy of this policy, we will provide the policy, or the information contained within the policy, in a format which takes into account the person's disability.
Modifications to This or Other Policies

Modifications to This or Other Policies

We are committed to developing customer service policies that respect and promote the dignity and independence of people with disabilities. Therefore no change will be made to this policy before considering the impact on people with disabilities. Any policy of Canadian Tire that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.
Questions About This Policy

Questions About This Policy

This policy exists to achieve service excellence to customers with disabilities. If anyone has a question about the policy, or if the purpose of a policy is not understood, please speak to the store manager or supervisor on duty who will escalate your question or concern accordingly.
* Canadian Tire stores and certain Mark's, FGL and PartSource stores are owned and operated by independent dealers or franchisees. Canadian Tire gas bars are operated under license by independent retailers. As independent businesses, these dealers, franchisees, and retailers are responsible under applicable laws for adopting their own customer service accessibility policies that are consistent with this Policy.

Some businesses within the Canadian Tire family may have developed their own retail specific customer service accessibility policy. Should there be a conflict between a retail specific customer service accessibility policy and the Canadian Tire Corporation, Limited Customer Service Accessibility Policy, the one which offers the greater accommodation to our customers shall govern.​​

TERMS & CONDITIONS​

PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEB SITE. Your use of canadiantire.ca is expressly conditioned on your acceptance without modification of the following terms and conditions (the "Terms and Conditions"). By using canadiantire.ca, you signify your acceptance of these Terms and Conditions.

Canadian Tire Corporation, Limited ("Canadian Tire") may, in its sole discretion and for any reason, modify, supplement or amend these Terms and Conditions without any notice or liability to you or any other person, by posting revised Terms and Conditions on the canadiantire.ca web site. Your continued use of the canadiantire.ca web site signifies your acceptance of such revised Terms and Conditions, so check back frequently to read the most recent version.

Ownership

Ownership

The canadiantire.ca web site, its design, all text, graphics, content, video, audio and the selection and arrangement thereof are the property of Canadian Tire, and/or its various subsidiaries, affiliates, Canadian Tire Associate Dealers, third party providers and distributors ("Third Parties"), and are protected under the copyright laws of Canada and other countries. None of the content found on canadiantire.ca may be reproduced, republished, distributed, displayed, sold, transferred, or modified without the express written permission of Canadian Tire and/or the applicable Third Parties.

Canadian Tire, canadiantire.ca, and all other Canadian Tire related trademarks and design marks displayed on canadiantire.ca (collectively, the "Trademarks") are registered and common law trademarks of Canadian Tire. Other trademarks and design marks appearing on this web site are trademarks of their respective owners. The trademarks of MasterCard International Incorporated are used under license. Nothing contained on canadiantire.ca should be construed as granting, by implication or otherwise, any license or right to use any trademarks, including the Trademarks, except with the express written permission of Canadian Tire or such other party that may own the applicable trademarks.
Use of Site

Use of Site

Neither the canadiantire.ca web site nor its content may be, in whole or in part, copied, reproduced, republished, uploaded, posted, transmitted or distributed without the written permission of Canadian Tire, except that you may download, display and print the content presented on canadiantire.ca for your personal, non-commercial use only. Unauthorized use of canadiantire.ca and/or the content contained on canadiantire.ca may violate applicable copyright, trademark or other intellectual property laws or other laws. You must retain all copyright and trademark notices, including any other proprietary notices, contained within the content on this web site. The use of such content on any other web site or in any environment of networked computers is prohibited.

You are prohibited from contributing, posting or transmitting to this web site any infringing, unlawful, threatening, libelous, defamatory, obscene, indecent, inflammatory, pornographic or profane content or any content that could constitute or encourage conduct that would be considered a criminal offence, give rise to civil liability, or otherwise violate any law.

The canadiantire.ca website is not intended for use by children under the age of 13. Use of the canadiantire.ca website is void where prohibited by applicable law.

In its sole discretion, in addition to any other rights or remedies available to Canadian Tire and without any liability whatsoever, Canadian Tire at any time and without notice may terminate or restrict your access to any component of canadiantire.ca.
User Name and Password

User Name and Password

Your canadiantire.ca website account may be accessed only by use of your login name and password. You are solely responsible and liable for any use and misuse of your login name and password and for all activities that occur under your login name and password. For security reasons, you must keep your login name and password confidential and not disclose them to any person or permit any other person to use them, except an authorized Canadian Tire representative. Canadian Tire recommends that you choose a password that is unique to you and not easily guessed by others. You should change your password on a regular basis, and you must log out at the end of each session.

All login names and passwords remain the property of Canadian Tire, and may be cancelled or suspended at any time by Canadian Tire without any notice or liability to you or any other person. Canadian Tire is not under any obligation to verify the actual identity or authority of the user of any login name or password.

You must immediately notify Canadian Tire of any unauthorized use of your login name or password, or if you know or suspect that your login name or password has been lost or stolen, has become known to any other person, or has been otherwise compromised.
Privacy

Privacy

You have read the Canadian Tire Privacy Charter, the terms of which appear on canadiantire.ca and are incorporated into these Terms and Conditions, and agree that the terms of such policy are reasonable. You consent to the collection, use and disclosure of your personal information by Canadian Tire and/or Third Parties in accordance with the terms of and for the purposes set forth in the Canadian Tire Privacy Policy.
Ratings and Reviews

Ratings and Reviews

Canadian Tire enables visitors to canadiantire.ca to provide Canadian Tire with feedback by email or otherwise ("Customer Content"). If you provide Customer Content you grant Canadian Tire a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, delete, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such Customer Content throughout the world in any media, now known or hereafter developed, for any purpose whatsoever, commercial or otherwise, without providing compensation to you or any other person, without any liability whatsoever, and free from any obligation of confidence and you waive any and all moral rights in the Customer Content. You also grant Canadian Tire the right to use the name you submit with the Customer Content, if any, in connection with Canadian Tire's rights hereunder.

Your email or any other personal information you provide in connection with your feedback may be used to contact you regarding the information you have provided as well as for administration and/or other purposes as outlined in the Terms and Conditions.
eFLYER

eFLYER

The products and services advertised in the eFLYER are available at Canadian Tire Associate Stores in Canada. Canadian Tire Associate Stores are independently owned and operated by Canadian Tire Associate Dealers.
Pricing Policy

Pricing Policy

Canadian Tire has attempted to match online prices to those in store; however online prices, product and service selection and availability, and sale effective dates may differ from those in store and may vary by geographic region. Due to differences in sale effective dates across the country, items may be available online at the sale price before they are available in store. Dealers are under no obligation to make promotional products available, or to match online prices until the sale begins in their region. Market conditions and competitive pressures may cause prices and availability to change without further notice. Canadian Tire Associate Dealers may sell for less. Additionally, although great care is taken in the production of the canadiantire.ca web site, typographical, illustrative or pricing errors may occur. We reserve the right to correct errors at any time.

All prices quoted are payable in Canadian Dollars and, unless otherwise stated, do not include GST, PST, QST or HST.

For Gift Card purchases, prices quoted are payable in Canadian Dollars and, unless otherwise stated, do not include shipping charges. Please see Canadian Tire’s Shipping Policy for shipping and handling of Gift Card purchases.

The e-FLYER and canadiantire.ca each offer limited-time sales values, special buys and items at Canadian Tire's everyday low price. Regular prices shown are the prices at which the products have been sold by Canadian Tire as of the date of issuance indicated. A correctly completed Review and Submit page delivered by you to Canadian Tire constitutes your offer to purchase gift cards listed in your order. Your order shall be deemed to be accepted only at the point when Canadian Tire sends a shipping confirmation email to the email address you provided. If you would like to change your order, call Customer Service toll-free at 1-866-746-7287. Please have your order number ready when you place your call. Do not email us with a request, as emails may not be processed in sufficient time to effect a change to an order during high volume periods.

All advertisements on the canadiantire.ca website are merely invitations for you to purchase goods or services from a Canadian Tire Associate Store, and are not offers to sell by Canadian Tire.

Canadian Tire reserves the right to limit quantities; reject, correct, cancel or refuse orders, and to terminate accounts, in its discretion, including, without limitation, if Canadian Tire believes that customer conduct violates applicable law or is harmful to the interests of Canadian Tire or any Third Parties.

All sizes quoted are approximate. Some items shown may require assembly.
My Canadian Tire 'Money'® Program

My Canadian Tire 'Money'® Program

Should you wish to access and use the services associated with the My Canadian Tire 'Money'® Program, as provided by Canadian Tire through the canadiantire.ca web site, you must have agreed to the My Canadian Tire 'Money'™ Program terms and conditions (i) through an alternate subscription channel; (ii) through the Mobile App; or (iii) through the canadiantire.ca website. All of the My Canadian Tire 'Money'™ Program terms and conditions, as amended form time to time, form part of this Agreement with respect to the My Canadian Tire ‘Money’® Program services provided by Canadian Tire through canadiantire.ca, and any and all uses of such services shall be subject to My Canadian Tire 'Money'® Program terms and conditions. If there is a conflict between this Agreement and such terms and conditions, the My Canadian Tire 'Money'® Program terms and conditions will govern to the extent necessary to resolve the conflict. We recommend that you retain a copy of this Agreement, the My Canadian Tire 'Money'® Program terms and conditions and the applicable usage rules in either electronic or paper form for your subsequent reference.
Liability Disclaimer

Liability Disclaimer

Except as explicitly provided in these Terms and Conditions as amended from time to time, Canadian Tire and the Third Parties make no representations or warranties of any kind, express or implied, regarding canadiantire.ca and/or any content provided on canadiantire.ca, all of which are provided on an "as is" and "as available" basis. Canadian Tire and the Third Parties do not warrant the accuracy, completeness, currency, reliability or suitability of the operation of canadiantire.ca, or any of the content or data found on canadiantire.ca, and expressly disclaim all warranties and conditions in respect of canadiantire.ca, its content or data, including implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement, and those arising by statute or otherwise in law or from a course of dealing or usage of trade.

Canadian Tire and the Third Parties are not responsible for late, lost, incomplete, illegible, misdirected or stolen messages or mail, unavailable network connections, failed, incomplete, garbled or delayed computer transmissions, on-line failures, hardware, software or other technical malfunctions or disturbances or any other communications failures or circumstances affecting, disrupting or corrupting communications.

Canadian Tire and the Third Parties assume no responsibility, and shall not be liable for, any damages to, or any viruses affecting your computer equipment or other property on account of your access to, use of, or browsing on canadiantire.ca or your downloading of any materials, data, text, images, video or audio from canadiantire.ca.

In no event shall Canadian Tire or any of the Third Parties be liable for any injury, loss, claim, damage, or any special, exemplary, punitive, direct, indirect, incidental or consequential damages of any kind (including, but not limited to lost profits or lost savings), whether based in contract, tort, strict liability, or otherwise, which arises out of or is in any way connected with any use of canadiantire.ca or content found herein, the operation of the web site, or any failure or delay in the operation of the website (including, but not limited to the inability to use any component of canadiantire.ca for purchases) even if advised of the possibility of damages.
Maximum Liability

Maximum Liability

If, notwithstanding the foregoing, Canadian Tire or any of the Third Parties should be found liable for any loss or damage which arises out of or is in any way connected with any of the functions or uses of canadiantire.ca or its content, the liability of Canadian Tire and the Third Parties shall in no event exceed in the aggregate $250 CAD.
Indemnification

Indemnification

You shall indemnify and save harmless Canadian Tire and the Third Parties and their respective officers, directors, employees, consultants, representatives and agents from and against any claim, cause of action or demand, including without limitation reasonable legal, accounting and other professional fees, brought as a result of your use of canadiantire.ca.
Links

Links

The canadiantire.ca web site contains links to web sites owned or operated by other entities which are not associated or affiliated with Canadian Tire or the Third Parties. These links are provided solely as a convenience to you and the inclusion of any link does not imply endorsement, investigation or verification by Canadian Tire or the Third Parties of the linked web site or information contained therein or of their security or privacy practices. Canadian Tire and the Third Parties shall not be responsible for the content of any other linked web sites and makes no representation or warranty regarding any other web sites or the contents on such web sites. If you decide to access other web sites, you do so at your own risk. Framing of the canadiantire.ca web site or any of its content in any form and by any method is strictly prohibited.
Relationships

Relationships

The relationship between Canadian Tire and you will be that of independent contractors, and neither of us nor any of our respective officers, agents or employees will be held or construed to be partners, joint ventures, fiduciaries, employees or agents of the other as a result of these Terms and Conditions or your use of canadiantire.ca.
Governing Laws

Governing Laws

This Agreement and its performance shall be governed by the laws of the Province of Ontario, Canada. You consent and submit to the exclusive jurisdiction of the courts located in the City of Toronto, in the Province of Ontario, Canada, in all disputes arising out of or relating to the use of canadiantire.ca and these Terms and Conditions.
Additional Terms

Additional Terms

Additional terms and conditions apply to purchases of products and services. Additional terms and conditions may also apply to specific web site functions available on canadiantire.ca.
Severability

Severability

These Terms and Conditions shall be deemed severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.
Headings

Headings

The headings used in these Terms and Conditions are included for convenience only and will not limit or otherwise affect these Terms and Conditions.
Entire Agreement

Entire Agreement

These Terms and Conditions, together with those incorporated or referred to herein, constitute the entire agreement between us relating to the subject matter hereof, and supersede any prior understandings or agreements (whether electronic, oral or written) regarding the subject matter, and may not be amended or modified except by Canadian Tire as set forth above.
English Language

English Language

The parties have requested that these Terms and Conditions and all documents contemplated hereby be drawn up in English. Les parties aux présentes ont exigé que cette entente et tous autres documents envisagés par les présentes soient rédigés en anglais.
Canadian Tire ‘Money’ Rewards Program

Canadian Tire ‘Money’ Rewards Program

This document sets out important information about the Canadian Tire ‘Money’® cash bonus coupon program - the program that rewards you for shopping at Canadian Tire® stores and participating Canadian Tire gas bars.

Earning Rewards

·         Canadian Tire ‘Money’ paper coupons are earned when you purchase eligible merchandise at Canadian Tire stores and are calculated on the pre-tax purchase amount (or eligible portion thereof).
·         You will receive Canadian Tire 'Money' coupons when you pay for eligible merchandise by cash, or cash equivalent (i.e. cheque, debit card, travellers cheques, gift cards or credit vouchers). You will not be able to collect Canadian Tire ‘Money’ coupons on that portion of a transaction in respect of which you redeemed Canadian Tire ‘Money’ coupons. However, we may, from time to time and at our discretion, have special offers or promotions that would allow you to collect Canadian Tire ‘Money’ coupons on that portion of a transaction in respect of which you redeemed Canadian Tire ‘Money’ coupons. Canadian Tire ‘Money’ coupons are not issued on the amount of any purchase (or any portion thereof) made using credit or charge cards including any Canadian Tire branded credit cards. In addition, Canadian Tire ‘Money’ coupons are not issued if you are collecting e-Canadian Tire ‘Money’™ on that transaction.
·         Rewards are also earned when you purchase fuel (gasoline or diesel) at participating Canadian Tire gas bars and present a coupon. Rewards are earned on fuel purchases at a rate based on litres purchased. A minimum gasoline purchase may be required. The reward earn rate may vary from time to time and by location. Details are available at your local Canadian Tire gas bar.
·         The reward earn rate may vary from time to time and by location and is subject to change by Canadian Tire Corporation, Limited without notice. Please call 1-800-387-8803 for current rates.
·         Rewards are not earned on the purchase of gift cards, lottery tickets, hunting and fishing licences, tire disposal fees, tire taxes, Rug Doctor® rental charges, refundable deposits, environmental fees, repair charges, delivery and assembly charges, other store services, inter-store sales, other store labour, donations at a discount, house account charges, towing charges, prepaid cards, phone cards, tobacco products or alcohol, Pit Stop® parts/labour charges, Canadian Tire Roadside Assistance® memberships that are purchased over the phone or on-line, premiums for credit card balance insurance or for insurance or extended warranties on items purchased with a Canadian Tire branded credit card, premiums for other Canadian Tire branded insurance products, cash advances, transactions using a convenience cheque, balances transfers and other cash transactions, any fees charged on a Canadian Tire branded credit card, payments made to a credit card or loan account, the value of any part or item traded-in in connection with a purchase, any item that we are legally precluded from issuing rewards in respect of and such other goods or services as we may determine from time to time in our sole discretion. In addition, individual Canadian Tire stores may exclude additional items sold in that store. Canadian Tire reserves the right, at any time without notice, to change what earns rewards.

Redeeming Rewards

·         Rewards can be redeemed only at Canadian Tire stores. Please note this means that rewards are not redeemable at Canadian Tire gas bars.
·         There are no time limits, no thresholds, no minimum redemption values, no complicated rules, schedules or catalogues involved with redemption.
·         Rewards may be used to pay for merchandise in Canadian Tire stores. Rewards cannot be used for payment on any Canadian Tire branded credit cards or financial products, insurance products, balance transfers and cash advances.
·         Rewards can be applied to the total amount of eligible purchase including all applicable taxes.
·         Canadian Tire ‘Money’ coupons are redeemable by presenting the coupons with your purchase to the cashier. Canadian Tire ‘Money’ coupons are redeemable in combination with any other form of tender
·         Rewards earned on purchases are not eligible for redemption on the same transaction.

Canadian Tire 'Money' coupon program – Additional Information

·         Upon return of merchandise you are required to return the same amount of Canadian Tire 'Money' coupons received with the purchase, failing which the value will be deducted from your refund. Merchandise purchased using Canadian Tire 'Money' coupons may not be returned for cash but the refunded amount will be issued in Canadian Tire 'Money' coupons.
·         Canadian Tire 'Money' coupons are fully transferable.

General

·         Rewards are not refundable, exchangeable or transferable for cash and cannot be applied as a credit to or used as payment of any Canadian Tire accounts you have including any Canadian Tire branded credit cards or other financial products.
·         The programs or any portion thereof are void where prohibited by federal, provincial or local law.
·         Canadian Tire ‘Money’ coupons are tax included (GST/HST/QST) coupons. The benefits of the Canadian Tire ‘Money’ cash bonus coupon program are provided by Canadian Tire Corporation, Limited. The benefits of the Canadian Tire ‘Money’ cash bonus coupon program are provided to Canadian Tire store and gas bar customers by Canadian Tire Corporation, Limited through Canadian Tire associate dealers and petroleum agents as its distribution agents. The program is subject to modifications or termination at any time by Canadian Tire Corporation, Limited without notice.

MULTI-YEAR ACCESSIBILITY PLAN

Who is Canadian Tire?

Who is Canadian Tire?

For purposes of this Accessibility Plan, "Canadian Tire" means Canadian Tire Corporation, Limited and its family of companies including Canadian Tire Financial Services Limited, Canadian Tire Bank, Canadian Tire Real Estate Limited, Mark's Work Wearhouse Limited (Mark's), FGL Sports Ltd. (FGL), Canadian Tire Petroleum and PartSource. Canadian Tire also includes any successors or subsidiaries of the above-listed companies.*
Background

Background

The Accessibility for Ontarians with Disabilities Act (AODA) was adopted in 2005 with a goal of making Ontario completely accessible for individuals with disabilities by 2025. To reach this goal, businesses and organizations that provide goods and services to people in Ontario, are required to meet certain accessibility standards in 5 areas: (1) Customer Service; (2) Information and Communications; (3) Employment; (4) Transportation; and (5) the Design of Public Spaces.

Canadian Tire is committed to eliminating barriers and improving accessibility for persons with disabilities and to providing goods and services in a way that respects the dignity and independence of people with disabilities. In 2012 we implemented an Accessible Customer Service Policy to ensure that people with disabilities are given the same opportunity to access and benefit from our goods and services, in the same place and in a similar way as other customers.

The Integrated Accessibility Standards Regulation ("IASR") under AODA, which incorporates the remaining 4 accessibility standards, requires us to establish, implement, maintain and document a multi-year accessibility plan which outlines our strategy to prevent and remove barriers for persons with disabilities through the requirements under the IASR.

The following accessibility standards are applicable to Canadian Tire under the IASR:

1.       General Requirements
2.       Information and Communications
3.       Employment
4.       Design of Public Spaces

In accordance with the IASR, Canadian Tire will:

·         Establish, review and update this Accessibility Plan
·         Post this Accessibility Plan on Canadian Tire's public website at www.canadiantire.ca
·         Provide this Accessibility Plan in an accessible format, upon request
·         Review and update this Accessibility Plan at least once every 5 years
Purpose

Purpose

The purpose of this Accessibility Plan is to outline Canadian Tire's strategy to prevent and remove barriers to address the current and future requirements set out under the IASR.
* Canadian Tire stores and certain Mark's and FGL stores are owned and operated by independent dealers or franchisees. Canadian Tire gas bars are operated under license by independent retailers. As independent businesses, these dealers, franchisees, and retailers are responsible under applicable laws for adopting their own accessibility plans that are consistent with this plan.

INTEGRATED ACCESSIBILITY STANDARDS REGULATION

General Requirements

General Requirements

Training

Commitment:
We are committed to implementing a process to ensure that all employees, volunteers, third party contractors who provide goods, services and facilities on behalf of Canadian Tire, as well as persons participating in the development and approval of Canadian Tire's policies, are provided with appropriate training on the requirements of the IASR and on the Ontario Human Rights Code as it pertains to persons with disabilities, and are provided with such training as soon as practicable.

Planned Action:
In addition to the training we provide to our employees under the Accessibility Standard for Customer Service, we will provide training to our employees, volunteers, persons who participate in developing the organization's policies and other staff members who provide goods, services or facilities on behalf of Canadian Tire on the requirements of the Integrated Accessibility Standards Regulation and on the Human Rights Code as it relates to persons with disabilities. Training will be provided in a way that best suits the individual's actual duties.

We will complete the required training of our employees, volunteers, persons who participate in developing the organization's policies and other staff members by January 1, 2015. In order to meet this obligation, we will:
·         Develop appropriate training content.
·         Deliver training throughout 2014.
·         Maintain a record of the training provided, including the dates that the training was provided and the number of individuals to whom it was provided.
·         Ensure that training is provided on any changes to the prescribed policies on an ongoing basis.

Self-Service Kiosks

Commitment:
We are committed to eliminating barriers and improving accessibility for persons with disabilities and to providing goods and services in a way that respects the dignity and independence of people with disabilities.

Actions Taken:
Should we design, procure or acquire any self-service kiosks on or after January 1, 2014, we will have regard to the accessibility for persons with disabilities. We will ensure that any employees involved in the procurement or acquisition are apprised of the need to consider accessibility features in choosing the appropriate self-service kiosk.

Information and Communication Standards

Information and Communication Standards

Commitment:
We are committed to making company information and communications accessible to persons with disabilities. We will incorporate new accessibility requirements under the Information and Communication Standard to ensure that our information and communication systems and platforms are accessible and are provided in accessible formats that meet the needs of persons with disabilities.

Actions Taken:
1.       Emergency Procedure, Plans or Public Safety Information
Effective January 1, 2012, public safety information that is prepared by Canadian Tire and made available to the public will be made available in an accessible format or with appropriate communication supports, as soon as practicable, upon request.

Planned Actions:
1.       Accessible Websites and Web Content
Should we launch a new internet website or significantly refresh an existing internet website on or after January 1, 2014, we will ensure that the website and all content on that website that has been posted since January 1, 2012, conforms to the Web Content Accessibility Guidelines 2.0, Level A.

In order to ensure all of our internet websites, and all content posted on those websites since January 1, 2012, conforms to the WCAG 2.0 Level AA by January 1, 2021 we will:
·         Audit all websites and content for Level AA compliance.
·         Implement the necessary changes to bring the websites and web content into conformance with applicable Level AA requirements.
    
2.       Feedback
We will take the following steps to make sure existing feedback processes are accessible to people with disabilities upon request by January 1, 2015:
·         We will identify all existing feedback processes and will review those processes for accessibility.
·         Should any barriers to accessibility be identified we will take steps to remove those barriers prior to January 1, 2015.

3.       Accessible Formats and Communication Supports
We will ensure that all of our publicly available information is made accessible upon request by January 1, 2016. Where a request for an accessible format or for communication support is received, we will:
·         Consult with the individual making the request to determine their accessibility needs and what would be a suitable format or support.
·         Provide the requested information in a timely manner.
·         Provide the information at regular cost (if any).
Employment Standards

Employment Standards

Commitment:
We are committed to fair and accessible employment practices that attract and retain employees with disabilities. This includes providing accessibility across all stages of the employment cycle.

Actions Taken:
The following measures were implemented effective January 1, 2012:

1.       Workplace Emergency Response Information
In situations where we are aware that an employee has a disability and that there is a need for accommodation, individualized workplace emergency response information are provided to the employee as soon as practicable if such information is necessary given the nature of the employee's disability. These individualized emergency response plans are:
·         Communicated to the employee's respective manager and Safety personnel, where the employee's consent has been obtained, and on an as needed basis.
·         Reviewed and assessed on an ongoing and regular basis to ensure that accessibility issues are addressed.

Planned Action:
The following measures will be implemented effective January 1, 2016:

1.       Recruitment General
We will notify employees and the public of the availability of accommodation for applicants with disabilities in the recruitment process. This will include:
·         A review and, as necessary, modification of existing recruitment policies, procedures and processes.
·         Specifying on job postings that accommodation is available for applicants with disabilities.

2.       Recruitment, Assessment and Selection
We will notify job applicants, when they are individually selected to participate in an assessment or selection process that accommodations are available upon request in relation to the materials and processes to be used in the assessment or selection process. This will include:
·         A review and, as necessary, modification of existing recruitment policies, procedures and processes.
·         If a selected applicant requests an accommodation, consult with the applicant and arrange for provision of suitable accommodations in a manner that takes into account the applicant's accessibility needs.

3.       Notice to Successful Applicants
When making offers of employment, we will notify the successful applicant of our policies for accommodating employees with disabilities. This will include:
·         A review and, as necessary, modification of existing recruitment policies, procedures and processes.
·         Inclusion of notification of Canadian Tire's policy on accommodating employees with disabilities in offer of employment letters.

4.       Informing Employees of Supports
We will inform all employees of policies that support employees with disabilities, including, but not limited to, policies on the provision of job accommodations that take into account an employee's accessibility needs due to a disability. This will include:
·         Informing current employees and new hires of Canadian Tire's policies supporting employees with disabilities.
·         Providing information under this section as soon as practicable after the new employee begins employment.
·         Keeping employees up to date on changes to existing policies on job accommodations with respect to disability.

5.       Accessible Formats and Communication Supports for Employees
Where an employee with a disability so requests, we will provide or arrange for provision of suitable accessible formats and communication supports for:
·         Information that is needed in order to perform the employee's job.
·         Information that is generally available to employees in the workplace.
In order to meet this obligation, we will consult with the requesting employee to determine the suitability of an accessible format or communication support.

6.       Documented Individual Accommodation Plans/Return to Work Process
Our existing processes include steps that we will take to accommodate an employee with a disability and to facilitate an employee's return to work after absenteeism due to disability.

We will review and assess the existing processes to ensure that they include a method for the development of documented individual accommodation plans for employees with a disability, if such plans are required.

We will ensure that the process for the development of documented individual accommodation plans includes the following elements, in accordance with the provisions of the IASR:
·         The manner in which the employee requesting accommodation can participate in the development of the plan.
·         The means by which the employee is assessed on an individual basis.
·         The manner in which we can request an evaluation by an outside medical or other expert, at Canadian Tire's expense to assist us in determining if and how accommodation can be achieved.
·         The steps taken to protect the privacy of the employee's personal information.
·         The frequency in which individual accommodation plans will be reviewed and updated and the manner in which this will be done.
·         If an individual accommodation plan is denied, the manner in which the reasons for the denial will be provided to the employee.
·         The means of providing the individual accommodation plan in a format that takes into account the employee's accessibility needs due to disability.
·         If individual accommodation plans are established, ensure that they include:
·    Individualized workplace emergency response information.
·  Any information regarding accessible formats and communication supports that have been provided for or arranged, in order to provide the employee with:
·  Information that is needed in order to perform the employee's job.
·  Information that is generally available to employees in the workplace.
·         Any other accommodation that is to be provided to the employee.

7.       Performance Management, Career Development and Redeployment
We will take into account the accessibility needs of employees with disabilities, as well as individual accommodation plans:
·         When using our performance management process in respect of employees with disabilities;
·         When providing career development and advancement to our employees with disabilities;
·         When redeploying employees with disabilities.
In order to meet this obligation, we will review, assess and, as necessary, modify existing policies, procedures and practices to ensure compliance with the IASR.
Design of Public Spaces Standards

Design of Public Spaces Standards

We will meet the Accessibility Standards for the Design of Public Spaces when building or making major modifications to public spaces. Canadian Tire will meet these standards by January 1, 2017.
For more information

For more information

For more information on this Accessibility Plan, or for a copy of this plan in an accessible format, please contact Canadian Tire by any of the following means:

By telephone:
English: 1-800-387-8803
French: 1-800-565-3356

By email:

By regular mail:
Please forward your comments & questions to the following address:
PO Box 2000, Station Main
Welland, ON
L3B 5S3
CONTACT US

By Email:

Complete this email form >


By Phone:

Online Customer Support:
1-866-SHOP-CTR 
(1-866-746-7287) 

Corporate Customer Relations:
English: 1-800-387-8803
French: 1-800-565-3356 

Canadian Tire Roadside Assistance:
1-888-727-7478 

Options MasterCard:
1-800-459-6415 

My Canadian Tire ‘Money’ Program:
1-800-226-8473

By Mail:

PO Box 2000, Station Main
Welland, ON L3B 5S3