FREQUENTLY ASKED QUESTIONS

MOST FREQUENTLY ASKED QUESTIONS

Can I order products online?

Can I order products online?

Several product categories can be purchased online for in-store pickup. Gift Cards, Tires and Wheels can also be purchased online. All other products can be purchased at your nearest Canadian Tire store.
Are products sold at Canadian Tire backed by a warranty?

Are products sold at Canadian Tire backed by a warranty?

Warranties vary based on the type of product. Please view individual product detail pages for warranty information.
Can I return a purchase to any Canadian Tire store?

Can I return a purchase to any Canadian Tire store?

Yes, purchases can be returned to any Canadian Tire store within 90 days of purchase. Product must be in its original condition and packaging, and returned with your receipt and issue of Canadian Tire "Money"®. Use our Store Locator to find the store nearest you. See Returns Policy for complete details, including exclusions and exceptions.
Where can I find help signing on to My Account?

Where can I find help signing on to My Account?

If you have forgotten your password, simply click on the Forgot Your Password link, fill in the required fields and choose the SEND PASSWORD button. A new password will be sent to the email address that you provided when you created the account. If you are unable to remember your username or email address, please call Customer Service toll-free at 1-866-746-7287 for assistance.
How do I check on product availability and store inventory?

How do I check on product availability and store inventory?

Fill out the “Please select a pickup location to check inventory” section found on all product detail pages. This will identify all stores in your search area. Select your preferred store from the ones identified and click the “Select Store” button. Once this selection is made, store availability will appear on all product detail pages.

ONLINE SHOPPING

How do I make sure Canadian Tire received my order?

How do I make sure Canadian Tire received my order?

Canadian Tire will send you a confirmation email letting you know that we have received your order. A follow-up email is sent once your order is ready for pickup.
How do I add items to my cart?

How do I add items to my cart?

To add items to your cart, you will first have to select a store to be designated as your order pickup location. Then, click on the "Add to Cart" button.
How do I view items in my cart?

How do I view items in my cart?

Simply click on the "Cart" icon found at the top right side of any page for a quick view of your cart. Then, click on the “View Cart” button to get to the shopping cart page, where you can edit the number of items in your cart or remove products from your order.
The product that I want to purchase is out of stock at the store. Can I order it?

The product that I want to purchase is out of stock at the store. Can I order it?

We will make every effort to make the product available to you. As long as it is available in our Distribution Centre or from a vendor, you can purchase it online and we will notify you when it is ready for pickup at your store.
How long will it take to process my order if a product is out of stock at the store?

How long will it take to process my order if a product is out of stock at the store?

If any of the products within your order are in stock at the time the order is placed, they will be processed immediately and will be ready within our normal processing timelines. Products that are being ordered in from vendors or our Distribution Centre will be processed as soon as they become available. An estimated time of arrival can be found on product detail pages and on the shopping cart and checkout pages. You will receive notification when they are ready for pickup.
Why is the availability date on some products so much longer than it is on others?

Why is the availability date on some products so much longer than it is on others?

If a product is out of stock, we will require more time to have the product sent in from our Distribution Centre or a vendor.
Why am I receiving more than one Ready for Pickup email?

Why am I receiving more than one Ready for Pickup email?

Because your order included products that were not in stock, they will be available for pickup at a later date than those that the store had in its inventory. You will receive email notification when each of them becomes available. The estimated availability date for all products will be shown on your order.
The products I ordered have different estimated delivery times. Can I wait until all of them are ready for pickup before going into the store to get them?

The products I ordered have different estimated delivery times. Can I wait until all of them are ready for pickup before going into the store to get them?

Yes. If you would like to wait until all of your products are ready for pickup, you can do so. However, once you’ve received notification that all are ready, you must pick them up within 14 days.
Before I received my Ready for Pickup email, a product in my order went on sale. Will the price be adjusted?

Before I received my Ready for Pickup email, a product in my order went on sale. Will the price be adjusted?

Yes, when you receive the email and visit the store to pick up your order, you should find that the price has been adjusted to reflect the sale price.
Does Canadian Tire send flyers / newsletters?

Does Canadian Tire send flyers / newsletters?

Yes. Canadian Tire sends sales flyers and information about exciting events to customers who opt in to receive communication from Canadian Tire. If you are interested in receiving a weekly flyer, please sign up for our eFlyer.
Can I pay with my debit card?

Can I pay with my debit card?

No, online purchases can only be made with Visa, MasterCard or American Express.
Is my online confirmation page considered an official receipt?

Is my online confirmation page considered an official receipt?

No, your Official Sales Receipt will be provided to you when you complete your transaction at the store where you pick up your items. You must bring the Ready for Pickup email with you as proof of purchase. Your Ready for Pickup email contains a copy of your Consumer Agreement and should be retained for your records.
When is the full amount of my online purchase charged to my credit card?

When is the full amount of my online purchase charged to my credit card?

When you place an order, we retain a preauthorization for the full amount on your credit card until the items are ready for pickup. When an item is ready for pickup, your credit card is charged for that item. Preauthorization is retained on any outstanding items on your order. A Ready for Pickup email will be sent to the email address you provide when a payment is processed and items are ready for pickup.
Will my credit card company charge me any additional fees for an online purchase?

Will my credit card company charge me any additional fees for an online purchase?

No, you will not be charged additional fees for purchasing online.
Can I pay for my order when I pick it up in-store instead of online?

Can I pay for my order when I pick it up in-store instead of online?

All online transactions require you to pay online.
Can I pay online using a gift certificate or store credit?

Can I pay online using a gift certificate or store credit?

Sorry, canadiantire.ca only accepts Visa, Master Card and American Express as methods of payment.
I just placed an order. When can I pick it up?

I just placed an order. When can I pick it up?

You will be notified by email as soon as your order is ready for pickup. Do not visit the store to pick up your order until you receive this notification.
It's been days since I placed my order and I haven't received notification that it is ready for pickup yet. How can I check on it?

It's been days since I placed my order and I haven't received notification that it is ready for pickup yet. How can I check on it?

Please use your order number to check the status of your order by signing in to your account or contact Customer Service at 1-866-746-7287
I just picked up my order and it is damaged. What should I do?

I just picked up my order and it is damaged. What should I do?

Return your order to your nearest Canadian Tire store for a refund or exchange.
What is your return policy for purchases from canadiantire.ca?

What is your return policy for purchases from canadiantire.ca?

As with purchases made in-store, unopened items in original packaging purchased online may be returned with a receipt within 90 days of purchase and will receive a refund to the original method of payment or will receive an exchange. Items that are opened, damaged and/or not in resalable condition may not be eligible for a refund or exchange. Exchanges are handled in the same manner as product returns. Valid photo ID may be required to confirm this information. There are some exceptions. Complete details can be found in our Returns Policy.
Can I cancel an order made online?

Can I cancel an order made online?

Yes, you can cancel your entire order or any item from your order. If you cancel any items for which we have not issued a Ready for Pickup email, the pre-authorization held on your card will be removed. After a Ready for Pickup email has been issued, cancelled items will be refunded to your credit card.
I've started a lost claim with Customer Service. What do I do now?

I've started a lost claim with Customer Service. What do I do now?

Continue to follow up with Customer Service at 1-866-746-7287.
I can’t fit this product in my car; will the store help me deliver it?

I can’t fit this product in my car; will the store help me deliver it?

Each store has its own customer service policy in effect. Contact your local store for more details.
Do I have to have an online account to make purchases online?

Do I have to have an online account to make purchases online?

No. You do not need to have an account to purchase products online.
Can I purchase a product online as a gift for someone in another province?

Can I purchase a product online as a gift for someone in another province?

Yes. You can place an order for a store in another province and specify who will be picking it up.
How can I make sure the recipient knows the order is ready to be picked up?

How can I make sure the recipient knows the order is ready to be picked up?

If you provide the recipient’s email address, they will be informed when the order is ready for pickup. If you do not provide an email address, it will be your responsibility to contact them when the order is ready and provide them with the Ready for Pickup email. If you are providing the recipient’s email address, please make sure you have their permission to provide it to us.
Do you offer the same products online and in stores?

Do you offer the same products online and in stores?

Not all items sold in stores currently appear online, but we add products on a regular basis, so visit us often!
Are the prices the same as they are in the store?

Are the prices the same as they are in the store?

Yes, we have attempted to match our prices on canadiantire.ca with those that you will see in your local store. We strive for pricing accuracy, but market conditions and competitive pressures can cause prices to change. Online pricing and product selection may differ from your local store.
Why do you show products that are not available for purchase on canadiantire.ca?

Why do you show products that are not available for purchase on canadiantire.ca?

We include these products as a research tool for customers who may want to purchase the item in-store.
Can I make a purchase under my tax-exempt status?

Can I make a purchase under my tax-exempt status?

To make purchases exempt from tax, Canadian Tire requires that documentation be provided at the time of purchase. Since this is not possible in our online environment, we are unable to allow any tax exemptions based on your tax-exempt status.
What should I do if my item is out of stock?

What should I do if my item is out of stock?

If you see a "Need more" message, you may still order it from our Distribution Centre. Look for the estimated time of arrival on product detail pages and on the shopping cart and checkout pages. You will receive a Ready for Pickup email when the item arrives. If the “Need more” message does not appear, contact the store to inquire.
Who may have access to my personal information?

Who may have access to my personal information?

To understand how Canadian Tire handles personal information, read our Privacy Policy.
Does canadiantire.ca use cookies?

Does canadiantire.ca use cookies?

Canadiantire.ca uses cookies to remember information you gave us so that you don't have to re-enter it each time you visit.

ONLINE EXCLUSIVE

What does Online Exclusive mean?

What does Online Exclusive mean?

Online Exclusive products are not available for purchase in stores. They must be purchased online for pickup in stores.
Can I purchase Online Exclusive products in stores?

Can I purchase Online Exclusive products in stores?

Online Exclusive products are not sold in stores. They are only available for purchase at canadiantire.ca. However, products purchased online must still be picked up in stores.
Are Online Exclusive products available for pickup at any Canadian Tire store?

Are Online Exclusive products available for pickup at any Canadian Tire store?

Yes. When you are purchasing Online Exclusive products, you must first select a store for pickup before adding products to your cart.
Is home delivery available for Online Exclusive products?

Is home delivery available for Online Exclusive products?

Currently, Online Exclusive products are only available for in-store pickup.
Can Online Exclusive products be returned?

Can Online Exclusive products be returned?

Yes. Purchases can be returned to any Canadian Tire store within 90 days of purchase. Product must be in its original condition and packaging, and returned with your receipt and issue of Canadian Tire "Money"®. See Returns Policy for complete details, including exclusions and exceptions.
Is there a restocking fee for Online Exclusive returns?

Is there a restocking fee for Online Exclusive returns?

No. There is no restocking fee on Online Exclusive returns.
The Online Exclusive product that I want is "Not currently available". Can I still order it?

The Online Exclusive product that I want is "Not currently available". Can I still order it?

We will make every effort to make the product available to you. We suggest you check back later to see if the product is available for purchase.
How long will it take to process my Online Exclusive order?

How long will it take to process my Online Exclusive order?

You will find an estimated time of arrival on product detail pages and on the shopping cart and checkout pages. You will receive notification when your order is ready for pickup.
Is it possible to order Online Exclusives and in-store products at the same time?

Is it possible to order Online Exclusives and in-store products at the same time?

Yes, however, products from your order may be available for pickup at different times. You will receive a Ready for Pickup email as each product becomes available. The estimated availability dates for all products will be shown on your order.

PAYMENT & PICKUP TERMS

What credit cards does Canadian Tire accept online?

What credit cards does Canadian Tire accept online?

Canadiantire.ca accepts the Canadian Tire Card, Options® MasterCard® Card, all Canadian-issued Visa, American Express and MasterCard cards, and most international Visa, American Express and MasterCard products.
Can I pay for my purchase with a combination of credit cards?

Can I pay for my purchase with a combination of credit cards?

We can only accept one credit card per transaction.
If I place an order to be picked up in another province, which sales tax rate will I be charged?

If I place an order to be picked up in another province, which sales tax rate will I be charged?

When you place an order with a store in another province, that province's sales tax will be applied to your order. Some provinces collect PST plus GST, some collect GST only, and some collect HST only.

For example, if you live in Alberta and you place an order with a store in Ontario, the Ontario HST (13%) will be applied to your order. If you place an order to be picked up in Nova Scotia, the Nova Scotia HST (15%) will be applied to your order.
When are online payments processed?

When are online payments processed?

Your credit card will be charged the full amount of your order once it has been processed by us and we have notified you by email that your order is ready for pickup. We will retain credit card preauthorization until items are ready for pickup.
How do I cancel my order or products from my order?

How do I cancel my order or products from my order?

Simply sign in to your account, go to the “Order History” page and click on the “Cancel order” link to cancel the entire order, or click on the “Remove” link to cancel an item from your order. If you cancel your order before it has been processed and you have been notified that it is ready for pickup, your credit card will not be charged. If you cancel your order after it has been processed and you have been notified that your order is ready for pickup, charges to your credit card will be reversed within 24-48 hours. You can also cancel your order by calling Customer Service at 1-866-746-7287.
How quickly are orders processed?

How quickly are orders processed?

If products are in stock, your order will be processed within 4 hours. Orders are usually processed within the next 4 business hours. Upon completion of order processing, you will be notified via email that it is ready for pickup.

Order placed before 8am - Estimated pickup time: 12pm

Order placed before 12pm - Estimated pickup time: 4pm

Order placed before 4pm - Estimated pickup time: 8pm

Order placed after 4pm - Estimated pickup time: next day 12pm

When should I pick up my order?

When should I pick up my order?

Do not proceed to store until you have received a Ready for Pickup email.
Do I need to bring anything to the store to pick up my order?

Do I need to bring anything to the store to pick up my order?

Please bring a printed copy of your Ready for Pickup email to the store or show your email and barcode with your smartphone. The store may require you to present a photo ID.
What if I have been designated to pick up an order?

What if I have been designated to pick up an order?

If you have been designated to pick up an order for someone else, please bring a printed copy of the Ready for Pickup email to the store or show the email and barcode with your smartphone. The store may require you to present a photo ID.
How long will my order be held in-store?

How long will my order be held in-store?

Your order will be held at the store you designated for pickup for 14 days. If you fail to pick up your items within this time period, we will cancel your order, at which time the purchase amounts charged to your credit card will be reversed and the products will no longer be available for pickup.
How do I check on my order status?

How do I check on my order status?

To check the status of your order please visit, visit canadiantire.ca and either sign into your account or click on 'Order Status' and enter your order number and email address. Alternatively, call Customer Service at 1-866-746-7287 if you have any questions.

USE OF FITMENT DATA IN PARTS SELECTOR

How do I select parts for my vehicle?

How do I select parts for my vehicle?

When selecting automotive parts for your vehicle, please ensure that you have addressed all sizing, quality and other requirements for such parts to meet your vehicle's Original Equipment requirements. We strongly encourage you to take the time to review your vehicle's specific information and/or consult one of our trained automotive professionals for assistance in selecting the appropriate parts for your vehicle prior to making any purchase decision.

The purchase tools available on this site should not be your sole basis for any purchase decision and are available for users as a guide only. The information conveyed herein is not guaranteed to be error free and has not been endorsed by vehicle manufacturers. The decision on what parts to purchase lies solely with the user and may result in insurance implications. Canadian Tire Corporation, Limited, its affiliates, Canadian Tire Associate Dealers and any of the aforementioned entities' directors, employees, agents and contractors, shall not be liable for the use of this site, which use shall constitute as your acceptance of the aforementioned terms.

PRICING POLICY

Are taxes included in the prices shown online?

Are taxes included in the prices shown online?

No. Taxes are charged at the time of purchase, based on the provincial tax laws in each province. All prices quoted are payable in Canadian Dollars.

CORE CHARGE

What is a core charge?

What is a core charge?

A core charge, sometimes called a casting charge, is a form of deposit you pay on a car part until returning your old part. If you do not have the old part with you at the time of purchase of the new part, you must pay the core charge. That charge is refunded to you when you return the old part. Like a bottle deposit, the charge is designed to encourage recycling.
When is a core charge applied?

When is a core charge applied?

Certain remanufactured parts such as alternators, starters, CV shafts, brake calipers, and distributors contain a "core" or recyclable component. When you purchase any of these parts, a core charge will be added to the purchase.

When you return the part, the recyclable component is returned to the part manufacturer for rebuilding and recycling.
How do I receive a core charge refund?

How do I receive a core charge refund?

Exchange the old part at the time of purchase OR bring the old/original part, in the replacement part's box, along with your purchase receipt to any Canadian Tire store within 90 days of purchasing the replacement part.

Stores will inspect the returned part to ensure the recyclable components are intact. If they are, the core charge will be returned. If they are not, then the customer will not receive a core charge refund.

ENVIRONMENTAL FEE

What is an environmental fee?

What is an environmental fee?

An environmental fee is a fee that is collected to help fund the disposal and recycling of household products. This fee helps ensure that these products are collected, recycled, reused or, when that is not possible, disposed of in the most environmentally-friendly way. In Quebec, Bill 60 legislation requires that advertised product prices include environmental fees and core charges. On canadiantire.ca, Quebec customers will see their store's environmental fees and core charges clearly displayed in the Total Price.

MOBILE APP

What devices is the app available for?

What devices is the app available for?

The app is available on Apple iPhone, BlackBerry and Android smartphones.
How much does the app cost?

How much does the app cost?

There is no cost for the app; it is available to download for free from iPhone, BlackBerry and Android app stores. Data charges may apply from your mobile provider based on your rate plan.
How can I download the app?

How can I download the app?

Visit the app store for the specific device you are using from your mobile device:

·         iPhone - Apple App Store
·         BlackBerry - BlackBerry App World
·         Android - Android App Market
How does the app work?

How does the app work?

Once you have downloaded the app to your device, click on the Canadian Tire app icon to launch. Browsing products and the flyer work very similarly to the mobile website. Users can select the departments, categories and subcategories they are interested in browsing. Users can also type words into the search box to find what they are looking for. The app also allows users visiting a store to scan the barcode on a product to quickly access product information such as detailed features, pricing, ratings and reviews, plus store availability. This is done by selecting the scan functionality within the app. The user can then use the device camera to "scan" the barcode and find the product information. The scanning experience is slightly different on each device. When using a BlackBerry, the user will have to actually snap a picture of the barcode while in the 'scan' part of the app. This may take a few tries to get used to. iPhone and Android users will be able to hover over the barcode and gently move the device until they get a successful read. It is also important to note that the ability to read barcodes is only available on devices that have autofocus functionality on the camera.

To locate the nearest store, the app can use the GPS location of the device. If users do not grant permission to allow access to the GPS functionality, they can alternatively select a store by entering a postal code or browse by province and city to find the location they are looking for.
How do I change my store location?

How do I change my store location?

The current store is shown at the top of the app. Click on this area to select a different store.
Can users rate and review products or submit product questions via the mobile app?

Can users rate and review products or submit product questions via the mobile app?

No, at this time users can only read product reviews that have already been posted.
How can users use the store locator?

How can users use the store locator?

To locate the nearest store, the app can use the GPS location of the device. The user does not need to select the city or enter a postal code. The app will ask the user's permission to use the device's GPS location information. If users do not grant permission to allow access to the GPS functionality, they can alternatively select a store by entering a postal code or browse by province and city to find the location they are looking for.

When using the routing information, customers should always use caution and follow traffic rules and local legislation regarding portable GPS devices when travelling.
Scanning products does not work properly. What's wrong?

Scanning products does not work properly. What's wrong?

The product barcode scanning feature works only on devices with autofocus built into the camera functionality. Older smartphones may not be able to access this functionality. If the barcode is not clear on the product packaging, users may also type in the complete barcode UPC numbers to access the product information.

Products that are not online will not be accessible to the app.

MY CANADIAN TIRE / REGISTRATION

Why should I register for an online account?

Why should I register for an online account?

My Canadian Tire is an online profile. When you register for an online account, you can:

·         Rate and review products online
·         Ask questions about our products or answer other customers' questions
·         Submit product stories, photos or videos to be posted on our site
·         Save time on Gift Card purchases with our Express Checkout Service
·         Track Gift Card orders
·         Register for a My Canadian Tire ‘Money’™ account for an easier way to collect your Canadian Tire 'Money'

ONLINE BROWSING

What if I forget my password?

What if I forget my password?

You can select to use our Forgot Your Password feature. From the Sign In screen, click on the "Forgot Your Password" link. Enter your email address and click on "Send Password". You will receive an email with a temporary password that you will be able to change the next time you are logged in. You may also call Customer Service toll-free at 1-866-746-7287.
Can I change my password? Will it expire?

Can I change my password? Will it expire?

There is no expiry date set for your password. However, you may wish to change your password from time to time. To do so, sign in to your account and then click on the "Account" icon at the top right of the page. Select "My Profile" in the left navigation. Choose the "Click here to change My Password" link and follow the instructions.
Are the prices the same online as they are in-store?

Are the prices the same online as they are in-store?

Yes. We have attempted to match our online prices to those that you will see in your local store. We strive for pricing accuracy, but market conditions and competitive pressures can cause prices to change. Online pricing and product selection may differ from your local store.

PROMO CARDS

What is a Promo Card?

What is a Promo Card?

A Promo Card is a reward of predetermined value issued as an incentive to make a purchase during a specific event.
How do I redeem my Promo Card?

How do I redeem my Promo Card?

Promo Cards can be redeemed on your next in-store purchase at Canadian Tire, within the specified timeframe. The card is not redeemable for cash and may only be redeemed for merchandise at Canadian Tire retail stores. Applicable taxes will be charged on the total transaction value before deducting the card value. One card per transaction and customer. The card cannot be combined with any other offer. The card may only be used on a subsequent purchase. The card must accompany returns.
Can I use the Promo Card to buy Gift Cards or at Canadian Tire gas bars?

Can I use the Promo Card to buy Gift Cards or at Canadian Tire gas bars?

Promo Cards cannot be used to purchase gift cards. They are not redeemable online or at Canadian Tire gas bars and cannot be applied as payment towards any Canadian Tire credit account.
Do Promo Cards have an expiry date?

Do Promo Cards have an expiry date?

Yes. Promo Cards usually have a short expiry date in which they can be redeemed.

STORE INVENTORY

What do you mean by In Stock?

What do you mean by In Stock?

The store in question had at least one item available at the time we received their inventory information.
What do you mean by Out of Stock?

What do you mean by Out of Stock?

The store in question did not have this item at the time their inventory information was transferred to us. However, the product may be available in our Distribution Centre. An estimated time of arrival can be found on product detail pages and on the shopping cart and checkout pages. We suggest you call the store to confirm availability.
What do you mean by special order?

What do you mean by special order?

This item is not part of the day-to-day assortment at the store in question, but the store can order it for you. Please call the store for full details.
How do I check store inventory in another city or postal code?

How do I check store inventory in another city or postal code?

At any time, you may change your current store inventory search by clicking on the “Check Other Stores” link on the inventory section found on all product detail pages. Simply enter a new address, city or postal code, click on the “Find Stores” button on the left side and a new set of stores will be listed below, based on your new criteria.
What do you mean by "Inventory last updated ..."?

What do you mean by "Inventory last updated ..."?

Typically, we receive inventory information from our stores across Canada once a day. For various reasons, some stores may be unable to transmit their information at the time of our updates. We therefore provide you the date of the last update to keep you better informed.
If I want to check inventory for another product at the same group of stores, will I have to re-enter my province, city or postal code?

If I want to check inventory for another product at the same group of stores, will I have to re-enter my province, city or postal code?

No. Once you've selected which store you want to check, you can close the window and navigate to another product. The store availability for each product you view will be shown automatically. Should you want other stores, simply click on the “Check Other Stores” link and enter another province, city or postal code.
Why can't I find my local Canadian Tire store on the list of results, even though I selected the right city?

Why can't I find my local Canadian Tire store on the list of results, even though I selected the right city?

If you checked inventory in a larger urban centre, the list of stores may be presented in alphabetical order on more than one page. Click on the page numbers at the bottom of the list, or on the "previous/next" arrows to see more stores. If you do not see page numbers in the results, we suggest you go back to the list of cities and find yours under another label, e.g., instead of "Richmond", you could look under "Vancouver Region" or "Vancouver". Alternatively, you can always enter the postal code of your home/office/cottage, etc.
Why does the Check Inventory function seem slow sometimes?

Why does the Check Inventory function seem slow sometimes?

Checking inventory in larger urban centres may require a longer processing time. To refine your city search, we suggest you use, for example, "North York" or "Etobicoke" instead of "Toronto". Processing time is also affected by the traffic on our site and your computer's connection speed. If you've narrowed your search and the function is still slow, we recommend that you try again later or contact our Customer Service by e-mail or by phone at 1-866-746-7287.
Should I call ahead to double-check if the item will be available when I am ready to buy it in-store?

Should I call ahead to double-check if the item will be available when I am ready to buy it in-store?

Yes. We encourage you to call ahead to confirm the price and availability of the product you're interested in.
What should I do if the item is out of stock?

What should I do if the item is out of stock?

Once in a while, distribution problems may occur and a number of stores in a region may be out of stock on a particular item. An estimated time of arrival can be found on product detail pages and on the shopping cart and checkout pages. It is best to call your local store to check the earliest availability date.
Do you guarantee that your in-store inventory information is correct?

Do you guarantee that your in-store inventory information is correct?

No. Although great care is taken in keeping the information on this website current, changes may occur without notice. Typically, we receive inventory information from our stores across Canada once a day and inventory changes during the day are not reflected in the information provided.

eFLYER® WEEKLY SPECIALS

How do I receive advance notice of eFLYER Weekly Specials?

How do I receive advance notice of eFLYER Weekly Specials?

Simply enter your email address in the field found at the bottom of the Home Page (in the footer section).
Once I subscribe, is it easy to unsubscribe to the eFLYER if I need to?

Once I subscribe, is it easy to unsubscribe to the eFLYER if I need to?

Every weekly e-mail has a link that allows you to unsubscribe. Simply click on the link, then type in your e-mail address and click on "Unsubscribe".

ABOUT MY CANADIAN TIRE ‘MONEY’

How does the program work?

How does the program work?

Members collect e-Canadian Tire 'Money'™ in their My Canadian Tire 'Money'™ Account by providing their Canadian Tire Mobile App or their My Canadian Tire 'Money' card/key fob with their method of payment, or by simply paying with an Options® MasterCard® (or other eligible Canadian Tire credit cards) at Canadian Tire stores and participating gas bars across Canada and online at canadiantire.ca. It's an easier way to collect your Canadian Tire 'Money'. Members can also make a donation to Jumpstart at canadiantire.ca.
Is the My Canadian Tire 'Money' card a credit card?

Is the My Canadian Tire 'Money' card a credit card?

No, it is not a credit card. It simply lets Members collect e-Canadian Tire 'Money' on their qualifying purchases at participating Canadian Tire stores and gas bar locations, and redeem it at Canadian Tire stores. Members can also collect and redeem using a Canadian Tire Mobile App. It's an easier way to your Canadian Tire 'Money'.
Can a Member convert paper Canadian Tire 'Money'® to e-Canadian Tire 'Money'?

Can a Member convert paper Canadian Tire 'Money'® to e-Canadian Tire 'Money'?

Yes, we will permit Members to convert paper Canadian Tire 'Money' that they provide to e-Canadian Tire 'Money' at the Canadian Tire retail store. The amount converted will be applied to their My Canadian Tire 'Money' account.
How is my privacy being protected?

How is my privacy being protected?

Canadian Tire is committed to protecting the privacy and security of your personal information obtained by reason of your customer relationship with Canadian Tire. The Canadian Tire Privacy Charter ("Privacy Charter") explains the types of customer personal information we collect, how it is used, and the steps we take to ensure your personal information is handled appropriately.

Click here to read our full Privacy Policy.

REGISTRATION & ACCOUNT INFORMATION

How do I register a My Canadian Tire 'Money' account?

How do I register a My Canadian Tire 'Money' account?

You can join the My Canadian Tire 'Money' program by simply downloading the Canadian Tire Mobile App, registering at canadiantire.ca, by visiting your Canadian Tire store or gas bar to pick up the My Canadian Tire 'Money' card or by applying for a Canadian Tire Options MasterCard. Existing Canadian Tire 'Money' Advantage® members and Options MasterCard cardholders will automatically have their existing loyalty program changed to My Canadian Tire 'Money'.

Click here to register!

Why should I register for a My Canadian Tire 'Money' account? And what are the benefits?

Why should I register for a My Canadian Tire 'Money' account? And what are the benefits?

The My Canadian Tire 'Money' program offers several exciting benefits for Members. It's an easier way to collect your Canadian Tire 'Money'.

·         Just for you offers sent right to your Canadian Tire App and online account.
·         10X e-Canadian Tire 'Money' when you pay with a Canadian Tire Options MasterCard at Canadian Tire stores.
·         Collect e-Canadian Tire 'Money' at participating Canadian Tire gas bar locations.
·         Collect e-Canadian Tire 'Money' when using other credit cards, not just cash, debit and Canadian Tire branded credit cards.
·         Easier returns with no paper receipt.

Remember, e-Canadian Tire 'Money' has no expiry date.


Who is the My Canadian Tire 'Money' Program open to?

Who is the My Canadian Tire 'Money' Program open to?

Membership is open to all Canadian residents who are of the age of majority in the province in which they reside.
I registered online for a My Canadian Tire 'Money' account – will I get a card sent to me in the mail?

I registered online for a My Canadian Tire 'Money' account – will I get a card sent to me in the mail?

No, a card will not be sent to you. If you registered using a My Canadian Tire 'Money' card that you had picked up in the store, you can use that card. If you didn't register using a card, you can download the Canadian Tire Mobile app to participate in the program. You can also pick up a card in-store, but you will have to merge the new card # with the one issued to you at time of registration.
Can I cancel the My Canadian Tire 'Money' account that I registered?

Can I cancel the My Canadian Tire 'Money' account that I registered?

You can close the My Canadian Tire 'Money' account that you registered at any time. There is no fee for closing your account; however, any e-Canadian Tire 'Money' that you have collected will be lost. Any Program Credit Card linked to the account, will no longer be able to be used.
What if I need help with my account, like changing my address or personal information or if my card is lost or stolen?

What if I need help with my account, like changing my address or personal information or if my card is lost or stolen?

Please use the Contact Us page or call customer service at 1-800-226-8473 Monday to Friday, 8:00 am to 8:00 pm (EST).

COLLECTING & REDEEMING MY CANADIAN TIRE ‘MONEY’

When can I start collecting e-Canadian Tire 'Money'?

When can I start collecting e-Canadian Tire 'Money'?

You must be registered in the program in order to be able to collect and redeem e-Canadian Tire 'Money'. If a customer picks up a My Canadian Tire 'Money' card in a Canadian Tire store or at a gas bar location, presents the card at time of purchase and then registers for the program, the amount of e-Canadian Tire 'Money' that they would have collected on that purchase will then be applied to their My Canadian Tire 'Money' Account.

Customers can also start collecting e-Canadian Tire 'Money' by downloading the Canadian Tire Mobile App and registering an account if they don't want to carry another card.

Or, you can start collecting immediately by paying with an Options MasterCard.
How can I use e-Canadian Tire 'Money'?

How can I use e-Canadian Tire 'Money'?

Collect and redeem your e-Canadian Tire 'Money' right at the checkout in-store on virtually everything at Canadian Tire stores. Simply provide your Canadian Tire Mobile App or My Canadian Tire 'Money' card/key fob, or pay with a Canadian Tire Options MasterCard. You can also donate your e-Canadian Tire 'Money' to Jumpstart, Canadian Tire's national charity. Please see the Program Terms and Conditions for more information. e-Canadian Tire 'Money' cannot be redeemed for alcohol, tobacco, items that we designate on the Program Website and those items which the law does not permit to be purchased this way, or used to make a payment on any Canadian Tire Bank issued credit cards or on loans or for financial or insurance products.

At Canadian Tire gas bars, e-Canadian Tire 'Money' can be collected on fuel purchases when you pay with cash, debit or an Options MasterCard but is not available on any non-fuel purchases. You cannot redeem e-Canadian Tire 'Money' at Canadian Tire gas bars.

e-Canadian Tire 'Money' cannot be collected at Canadian Tire Petroleum Pit Stop fast lube locations.

e-Canadian Tire 'Money' is collected on online purchases. Redemption online is currently not available.
Can I collect bonus e-Canadian Tire 'Money'?

Can I collect bonus e-Canadian Tire 'Money'?

Yes, Members are eligible to collect bonus e-Canadian Tire 'Money'. It is an extra opportunity to reward yourself. Look for the My Canadian Tire 'Money' bonus icons in-store and in-flyer. Also, be sure to sign up to receive email communications and watch for exclusive Just For You offers, in-store events, program updates and more sent directly to you.
Can I still collect paper Canadian Tire 'Money'?

Can I still collect paper Canadian Tire 'Money'?

Yes, customers can still collect paper Canadian Tire 'Money' if they pay by cash or debit and do not provide a My Canadian Tire 'Money' card/key fob or Canadian Tire Mobile App.
Can I transfer my e-Canadian Tire 'Money' to another member?

Can I transfer my e-Canadian Tire 'Money' to another member?

To request a transfer of your e-Canadian Tire 'Money', please call the customer service line (1-800-226-8473). You will need to provide your My Canadian Tire 'Money' account number along with the account number of the person you wish to transfer your e-Canadian Tire 'Money' to. The person you are transferring your e-Canadian Tire 'Money' to must be a registered Member of the My Canadian Tire 'Money' program. If the request is approved, we will transfer your e-Canadian Tire 'Money'.
Will Loyalty members have the option to donate their Canadian Tire 'Money' to charities, like Jumpstart, Canadian Athletes and The Red Cross?

Will Loyalty members have the option to donate their Canadian Tire 'Money' to charities, like Jumpstart, Canadian Athletes and The Red Cross?

Jumpstart is the primary charity of the My Canadian Tire 'Money' Program. Members can donate their e-Canadian Tire 'Money' to Jumpstart. Members can also donate Canadian Tire gift cards, or merchandise, that‎ they have redeemed their e-Canadian Tire 'Money' for to other charities.
Will I receive a tax receipt for a donation of My Canadian Tire 'Money' to Jumpstart?

Will I receive a tax receipt for a donation of My Canadian Tire 'Money' to Jumpstart?

No, you will not receive a tax receipt for donations made in e-Canadian Tire 'Money' (or paper Canadian Tire 'Money') to Canadian Tire Jumpstart.
I purchased something at canadiantire.ca, why didn't the e-Canadian Tire 'Money' balance in my account change?

I purchased something at canadiantire.ca, why didn't the e-Canadian Tire 'Money' balance in my account change?

Your balance will only be adjusted once the full order has been charged to your credit card.
How can I collect e-Canadian Tire 'Money'™ when I buy tires online?

How can I collect e-Canadian Tire 'Money'™ when I buy tires online?

To collect, do one of the following:

·         Use your Options® MasterCard®. You will automatically collect 10X on Canadian Tire purchases made on your Options MasterCard.
·         Be sure to show your My Canadian Tire 'Money' card, key fob or app barcode when you pick up your tires in-store if you are making a purchase using another credit card.
I received a My Canadian Tire ‘Money’ offer via e-mail – what do I do?

I received a My Canadian Tire ‘Money’ offer via e-mail – what do I do?

Simply show your My Canadian Tire ‘Money’ app or card/key fob, or pay with your Options MasterCard once you’ve met the requirements of the offer and your bonus e-Canadian Tire ‘Money’ will be automatically added to your account.
I met the requirements of the My Canadian Tire ‘Money’ email offer, but I didn’t receive my bonus e-Canadian Tire ‘Money’. How can this be corrected?

I met the requirements of the My Canadian Tire ‘Money’ email offer, but I didn’t receive my bonus e-Canadian Tire ‘Money’. How can this be corrected?

Please use the Contact Us page or call customer service (1-800-226-8473) Monday to Friday, 8:00 am to 8:00 pm (EST).
Can I forward the My Canadian Tire ‘Money’ e-mail offer I received to a friend?

Can I forward the My Canadian Tire ‘Money’ e-mail offer I received to a friend?

Unfortunately, the e-mail offer you received is for your My Canadian Tire ‘Money’ account only.
If I pay with my Canadian Tire Options MasterCard when redeeming the My Canadian Tire ‘Money’ e-mail offer, will I still collect 10x on my purchase?

If I pay with my Canadian Tire Options MasterCard when redeeming the My Canadian Tire ‘Money’ e-mail offer, will I still collect 10x on my purchase?

Yes! Bonuses – like our exclusive e-mail offers, flyer bonuses, and Big Bonus Days - are in addition to the 10X eCTM that you collect every day as a Canadian Tire Options MasterCard member.

OPTIONS MASTERCARD CUSTOMERS

Will Canadian Tire 'Money' on the Card® still exist?

Will Canadian Tire 'Money' on the Card® still exist?

No. Options MasterCard members will have the loyalty program associated with their credit card changed to the My Canadian Tire 'Money' program. Customers' Canadian Tire 'Money' on the Card balances will be converted dollar for dollar into e-Canadian Tire 'Money'. Options MasterCard members paying with their Options MasterCard can collect 10X at Canadian Tire Stores, Mark's/L'Equipeur, Sport Chek, PartSource and Canadian Tire Home Services and can also collect e-Canadian Tire 'Money' at Canadian Tire gas bars. Also, when members pay with their Options MasterCard everywhere else they shop, they'll collect 2X.
Will current Options MasterCard customers be part of My Canadian Tire 'Money' program?

Will current Options MasterCard customers be part of My Canadian Tire 'Money' program?

Yes. Existing Options MasterCard cardholders will have their program changed to the My Canadian Tire 'Money' Program. These members will receive a package in the mail that outlines the changes to their program (including a plastic My Canadian Tire 'Money' card).
How will the current rewards program for my Canadian Tire Options MasterCard change?

How will the current rewards program for my Canadian Tire Options MasterCard change?

Options MasterCard members will have the loyalty program associated with their credit card changed to the My Canadian Tire 'Money' program. Customers' Canadian Tire 'Money' on the Card balances (or Canadian Tire 'Money' Advantage points if applicable) will be converted dollar for dollar into e-Canadian Tire 'Money'. Options MasterCard members paying with their Options MasterCard can collect 10X at Canadian Tire Stores, Mark's/L'Equipeur, Sport Chek, PartSource and Canadian Tire Home Services and can also collect e-Canadian Tire 'Money' at Canadian Tire gas bars. Also, when members pay with their Options MasterCard everywhere else they shop, they'll collect 2X.

USING YOUR MY CANADIAN TIRE ‘MONEY’ CARD OR APP

How does the Canadian Tire mobile app work?

How does the Canadian Tire mobile app work?

The Canadian Tire Mobile App allows Members to collect and redeem e-Canadian Tire 'Money' with their smartphone. It's an easier way to collect your Canadian Tire 'Money'.

With the app customers can also view:

·         Shopping lists and sales alerts
·         The weekly Canadian Tire e-flyer and other print publications
·         Garage for automotive parts lookup and service reminders
·         Store locator

iPhone & iPad users can download the Canadian Tire Mobile app from the App store.

Android users can download the Canadian Tire Mobile app from Google Play.

BlackBerry users can download the Canadian Tire Mobile app from BlackBerry World.
Is the password and login on the app the same as on the canadiantire.ca website?

Is the password and login on the app the same as on the canadiantire.ca website?

Yes, regardless of where you set up an on-line account - through the Canadian Tire app or canadiantire.ca, you will use the same login and password.
Do I need a network connection to access the app when in store?

Do I need a network connection to access the app when in store?

You do not need a network connection to access the barcode within the app in-store. However, a network connection is required for loading offers, checking your My Canadian Tire 'Money' balance and viewing the e-Flyer.
How can I use the program if my card is lost or stolen?

How can I use the program if my card is lost or stolen?

Members can use the telephone number they provided when they registered, or the Canadian Tire Mobile app. If your card is lost or stolen you should immediately call customer service (1-800-226-8473) to let us know; otherwise you might not be able to recover any e-Canadian Tire 'Money' that could be redeemed by a person presenting your lost or stolen card.
CONTACT US

By Email:

Complete this email form


By Phone:

Online Customer Support:
1-866-SHOP-CTR 
(1-866-746-7287) 

Corporate Customer Relations:
English: 1-800-387-8503
French: 1-800-565-3356 

Canadian Tire Roadside Assistance:
1-888-727-7478 

Options MasterCard:
1-800-459-6415 

My Canadian Tire ‘Money’ Program:
1-800-226-8473

By Mail:

PO Box 2000, Station Main
Welland, ON L3B 5S3