FREQUENTLY ASKED QUESTIONS

MOST FREQUENTLY ASKED QUESTIONS

Can I order products online?

Can I order products online?

Several product categories can be purchased online for in-store pickup. Gift Cards, Tires and Wheels can also be purchased online. All other products can be purchased at your nearest Canadian Tire store.
Are products sold at Canadian Tire backed by a warranty?

Are products sold at Canadian Tire backed by a warranty?

Warranties vary based on the type of product. Please view individual product detail pages for warranty information.
Can I return a purchase to any Canadian Tire store?

Can I return a purchase to any Canadian Tire store?

Yes, purchases can be returned to any Canadian Tire store within 90 days of purchase. Product must be in its original condition and packaging, and returned with your receipt and issue of Canadian Tire "Money"®. Use our Store Locator to find the store nearest you. See Returns Policy for complete details, including exclusions and exceptions.
Where can I find help signing on to My Account?

Where can I find help signing on to My Account?

If you have forgotten your password, simply click on the Forgot Your Password link, fill in the required fields and choose the SEND PASSWORD button. A new password will be sent to the email address that you provided when you created the account. If you are unable to remember your username or email address, please call Customer Service toll-free at 1-866-746-7287 for assistance.
How do I check on product availability and store inventory?

How do I check on product availability and store inventory?

Fill out the “Please select a pickup location to check inventory” section found on all product detail pages. This will identify all stores in your search area. Select your preferred store from the ones identified and click the “Select Store” button. Once this selection is made, store availability will appear on all product detail pages.

ONLINE SHOPPING

How do I make sure Canadian Tire received my order?

How do I make sure Canadian Tire received my order?

Canadian Tire will send you a confirmation email letting you know that we have received your order. A follow-up email is sent once your order is ready for pickup.
How do I add items to my cart?

How do I add items to my cart?

To add items to your cart, you will first have to select a store to be designated as your order pickup location. Then, click on the "Add to Cart" button.
How do I view items in my cart?

How do I view items in my cart?

Simply click on the "Cart" icon found at the top right side of any page for a quick view of your cart. Then, click on the “View Cart” button to get to the shopping cart page, where you can edit the number of items in your cart or remove products from your order.
The product that I want to purchase is out of stock at the store. Can I order it?

The product that I want to purchase is out of stock at the store. Can I order it?

We will make every effort to make the product available to you. As long as it is available in our Distribution Centre or from a vendor, you can purchase it online and we will notify you when it is ready for pickup at your store.
How long will it take to process my order if a product is out of stock at the store?

How long will it take to process my order if a product is out of stock at the store?

If any of the products within your order are in stock at the time the order is placed, they will be processed immediately and will be ready within our normal processing timelines. Products that are being ordered in from vendors or our Distribution Centre will be processed as soon as they become available. An estimated time of arrival can be found on product detail pages and on the shopping cart and checkout pages. You will receive notification when they are ready for pickup.
Why is the availability date on some products so much longer than it is on others?

Why is the availability date on some products so much longer than it is on others?

If a product is out of stock, we will require more time to have the product sent in from our Distribution Centre or a vendor.
Why am I receiving more than one Ready for Pickup email?

Why am I receiving more than one Ready for Pickup email?

Because your order included products that were not in stock, they will be available for pickup at a later date than those that the store had in its inventory. You will receive email notification when each of them becomes available. The estimated availability date for all products will be shown on your order.
The products I ordered have different estimated delivery times. Can I wait until all of them are ready for pickup before going into the store to get them?

The products I ordered have different estimated delivery times. Can I wait until all of them are ready for pickup before going into the store to get them?

Yes. If you would like to wait until all of your products are ready for pickup, you can do so. However, once you’ve received notification that all are ready, you must pick them up within 14 days.
Before I received my Ready for Pickup email, a product in my order went on sale. Will the price be adjusted?

Before I received my Ready for Pickup email, a product in my order went on sale. Will the price be adjusted?

Yes, when you receive the email and visit the store to pick up your order, you should find that the price has been adjusted to reflect the sale price.
Does Canadian Tire send flyers / newsletters?

Does Canadian Tire send flyers / newsletters?

Yes. Canadian Tire sends sales flyers and information about exciting events to customers who opt in to receive communication from Canadian Tire. If you are interested in receiving a weekly flyer, please sign up for our eFlyer.
Can I pay with my debit card?

Can I pay with my debit card?

No, online purchases can only be made with Visa, MasterCard or American Express.
Is my online confirmation page considered an official receipt?

Is my online confirmation page considered an official receipt?

No, your Official Sales Receipt will be provided to you when you complete your transaction at the store where you pick up your items. You must bring the Ready for Pickup email with you as proof of purchase. Your Ready for Pickup email contains a copy of your Consumer Agreement and should be retained for your records.
When is the full amount of my online purchase charged to my credit card?

When is the full amount of my online purchase charged to my credit card?

When you place an order, we retain a preauthorization for the full amount on your credit card until the items are ready for pickup. When an item is ready for pickup, your credit card is charged for that item. Preauthorization is retained on any outstanding items on your order. A Ready for Pickup email will be sent to the email address you provide when a payment is processed and items are ready for pickup.
Will my credit card company charge me any additional fees for an online purchase?

Will my credit card company charge me any additional fees for an online purchase?

No, you will not be charged additional fees for purchasing online.
Can I pay for my order when I pick it up in-store instead of online?

Can I pay for my order when I pick it up in-store instead of online?

All online transactions require you to pay online.
Can I pay online using a gift certificate or store credit?

Can I pay online using a gift certificate or store credit?

Sorry, canadiantire.ca only accepts Visa, Master Card and American Express as methods of payment.
I just placed an order. When can I pick it up?

I just placed an order. When can I pick it up?

You will be notified by email as soon as your order is ready for pickup. Do not visit the store to pick up your order until you receive this notification.
It's been days since I placed my order and I haven't received notification that it is ready for pickup yet. How can I check on it?

It's been days since I placed my order and I haven't received notification that it is ready for pickup yet. How can I check on it?

Please use your order number to check the status of your order by signing in to your account or contact Customer Service at 1-866-746-7287
I just picked up my order and it is damaged. What should I do?

I just picked up my order and it is damaged. What should I do?

Return your order to your nearest Canadian Tire store for a refund or exchange.
What is your return policy for purchases from canadiantire.ca?

What is your return policy for purchases from canadiantire.ca?

As with purchases made in-store, unopened items in original packaging purchased online may be returned with a receipt within 90 days of purchase and will receive a refund to the original method of payment or will receive an exchange. Items that are opened, damaged and/or not in resalable condition may not be eligible for a refund or exchange. Exchanges are handled in the same manner as product returns. Valid photo ID may be required to confirm this information. There are some exceptions. Complete details can be found in our Returns Policy.
Can I cancel an order made online?

Can I cancel an order made online?

Yes, you can cancel your entire order or any item from your order. If you cancel any items for which we have not issued a Ready for Pickup email, the pre-authorization held on your card will be removed. After a Ready for Pickup email has been issued, cancelled items will be refunded to your credit card.
I've started a lost claim with Customer Service. What do I do now?

I've started a lost claim with Customer Service. What do I do now?

Continue to follow up with Customer Service at 1-866-746-7287.
I can’t fit this product in my car; will the store help me deliver it?

I can’t fit this product in my car; will the store help me deliver it?

Each store has its own customer service policy in effect. Contact your local store for more details.
Do I have to have an online account to make purchases online?

Do I have to have an online account to make purchases online?

No. You do not need to have an account to purchase products online.
Can I purchase a product online as a gift for someone in another province?

Can I purchase a product online as a gift for someone in another province?

Yes. You can place an order for a store in another province and specify who will be picking it up.
How can I make sure the recipient knows the order is ready to be picked up?

How can I make sure the recipient knows the order is ready to be picked up?

If you provide the recipient’s email address, they will be informed when the order is ready for pickup. If you do not provide an email address, it will be your responsibility to contact them when the order is ready and provide them with the Ready for Pickup email. If you are providing the recipient’s email address, please make sure you have their permission to provide it to us.
Do you offer the same products online and in stores?

Do you offer the same products online and in stores?

Not all items sold in stores currently appear online, but we add products on a regular basis, so visit us often!
Are the prices the same as they are in the store?

Are the prices the same as they are in the store?

Yes, we have attempted to match our prices on canadiantire.ca with those that you will see in your local store. We strive for pricing accuracy, but market conditions and competitive pressures can cause prices to change. Online pricing and product selection may differ from your local store.
Why do you show products that are not available for purchase on canadiantire.ca?

Why do you show products that are not available for purchase on canadiantire.ca?

We include these products as a research tool for customers who may want to purchase the item in-store.
Can I make a purchase under my tax-exempt status?

Can I make a purchase under my tax-exempt status?

To make purchases exempt from tax, Canadian Tire requires that documentation be provided at the time of purchase. Since this is not possible in our online environment, we are unable to allow any tax exemptions based on your tax-exempt status.
What should I do if my item is out of stock?

What should I do if my item is out of stock?

If you see a "Need more" message, you may still order it from our Distribution Centre. Look for the estimated time of arrival on product detail pages and on the shopping cart and checkout pages. You will receive a Ready for Pickup email when the item arrives. If the “Need more” message does not appear, contact the store to inquire.
Who may have access to my personal information?

Who may have access to my personal information?

To understand how Canadian Tire handles personal information, read our Privacy Policy.
Does canadiantire.ca use cookies?

Does canadiantire.ca use cookies?

Canadiantire.ca uses cookies to remember information you gave us so that you don't have to re-enter it each time you visit.

ONLINE EXCLUSIVE

What does Online Exclusive mean?

What does Online Exclusive mean?

Online Exclusive products are not available for purchase in stores. They must be purchased online for pickup in stores.
Can I purchase Online Exclusive products in stores?

Can I purchase Online Exclusive products in stores?

Online Exclusive products are not sold in stores. They are only available for purchase at canadiantire.ca. However, products purchased online must still be picked up in stores.
Are Online Exclusive products available for pickup at any Canadian Tire store?

Are Online Exclusive products available for pickup at any Canadian Tire store?

Yes. When you are purchasing Online Exclusive products, you must first select a store for pickup before adding products to your cart.
Is home delivery available for Online Exclusive products?

Is home delivery available for Online Exclusive products?

Currently, Online Exclusive products are only available for in-store pickup.
Can Online Exclusive products be returned?

Can Online Exclusive products be returned?

Yes. Purchases can be returned to any Canadian Tire store within 90 days of purchase. Product must be in its original condition and packaging, and returned with your receipt and issue of Canadian Tire "Money"®. See Returns Policy for complete details, including exclusions and exceptions.
Is there a restocking fee for Online Exclusive returns?

Is there a restocking fee for Online Exclusive returns?

No. There is no restocking fee on Online Exclusive returns.
The Online Exclusive product that I want is "Not currently available". Can I still order it?

The Online Exclusive product that I want is "Not currently available". Can I still order it?

We will make every effort to make the product available to you. We suggest you check back later to see if the product is available for purchase.
How long will it take to process my Online Exclusive order?

How long will it take to process my Online Exclusive order?

You will find an estimated time of arrival on product detail pages and on the shopping cart and checkout pages. You will receive notification when your order is ready for pickup.
Is it possible to order Online Exclusives and in-store products at the same time?

Is it possible to order Online Exclusives and in-store products at the same time?

Yes, however, products from your order may be available for pickup at different times. You will receive a Ready for Pickup email as each product becomes available. The estimated availability dates for all products will be shown on your order.

PAYMENT & PICKUP TERMS

What credit cards does Canadian Tire accept online?

What credit cards does Canadian Tire accept online?

Canadiantire.ca accepts the Canadian Tire Card, Options® MasterCard® Card, all Canadian-issued Visa, American Express and MasterCard cards, and most international Visa, American Express and MasterCard products.
Can I pay for my purchase with a combination of credit cards?

Can I pay for my purchase with a combination of credit cards?

We can only accept one credit card per transaction.
If I place an order to be picked up in another province, which sales tax rate will I be charged?

If I place an order to be picked up in another province, which sales tax rate will I be charged?

When you place an order with a store in another province, that province's sales tax will be applied to your order. Some provinces collect PST plus GST, some collect GST only, and some collect HST only.

For example, if you live in Alberta and you place an order with a store in Ontario, the Ontario HST (13%) will be applied to your order. If you place an order to be picked up in Nova Scotia, the Nova Scotia HST (15%) will be applied to your order.
When are online payments processed?

When are online payments processed?

Your credit card will be charged the full amount of your order once it has been processed by us and we have notified you by email that your order is ready for pickup. We will retain credit card preauthorization until items are ready for pickup.
How do I cancel my order or products from my order?

How do I cancel my order or products from my order?

Simply sign in to your account, go to the “Order History” page and click on the “Cancel order” link to cancel the entire order, or click on the “Remove” link to cancel an item from your order. If you cancel your order before it has been processed and you have been notified that it is ready for pickup, your credit card will not be charged. If you cancel your order after it has been processed and you have been notified that your order is ready for pickup, charges to your credit card will be reversed within 24-48 hours. You can also cancel your order by calling Customer Service at 1-866-746-7287.
How quickly are orders processed?

How quickly are orders processed?

If products are in stock, your order will be processed within 4 hours. Orders are usually processed within the next 4 business hours. Upon completion of order processing, you will be notified via email that it is ready for pickup.

Order placed before 8am - Estimated pickup time: 12pm

Order placed before 12pm - Estimated pickup time: 4pm

Order placed before 4pm - Estimated pickup time: 8pm

Order placed after 4pm - Estimated pickup time: next day 12pm

When should I pick up my order?

When should I pick up my order?

Do not proceed to store until you have received a Ready for Pickup email.
Do I need to bring anything to the store to pick up my order?

Do I need to bring anything to the store to pick up my order?

Please bring a printed copy of your Ready for Pickup email to the store or show your email and barcode with your smartphone. The store may require you to present a photo ID.
What if I have been designated to pick up an order?

What if I have been designated to pick up an order?

If you have been designated to pick up an order for someone else, please bring a printed copy of the Ready for Pickup email to the store or show the email and barcode with your smartphone. The store may require you to present a photo ID.
How long will my order be held in-store?

How long will my order be held in-store?

Your order will be held at the store you designated for pickup for 14 days. If you fail to pick up your items within this time period, we will cancel your order, at which time the purchase amounts charged to your credit card will be reversed and the products will no longer be available for pickup.
How do I check on my order status?

How do I check on my order status?

To check the status of your order please visit, visit canadiantire.ca and either sign into your account or click on 'Order Status' and enter your order number and email address. Alternatively, call Customer Service at 1-866-746-7287 if you have any questions.

USE OF FITMENT DATA IN PARTS SELECTOR

How do I select parts for my vehicle?

How do I select parts for my vehicle?

When selecting automotive parts for your vehicle, please ensure that you have addressed all sizing, quality and other requirements for such parts to meet your vehicle's Original Equipment requirements. We strongly encourage you to take the time to review your vehicle's specific information and/or consult one of our trained automotive professionals for assistance in selecting the appropriate parts for your vehicle prior to making any purchase decision.

The purchase tools available on this site should not be your sole basis for any purchase decision and are available for users as a guide only. The information conveyed herein is not guaranteed to be error free and has not been endorsed by vehicle manufacturers. The decision on what parts to purchase lies solely with the user and may result in insurance implications. Canadian Tire Corporation, Limited, its affiliates, Canadian Tire Associate Dealers and any of the aforementioned entities' directors, employees, agents and contractors, shall not be liable for the use of this site, which use shall constitute as your acceptance of the aforementioned terms.

PRICING POLICY

Are taxes included in the prices shown online?

Are taxes included in the prices shown online?

No. Taxes are charged at the time of purchase, based on the provincial tax laws in each province. All prices quoted are payable in Canadian Dollars.

CORE CHARGE

What is a core charge?

What is a core charge?

A core charge, sometimes called a casting charge, is a form of deposit you pay on a car part until returning your old part. If you do not have the old part with you at the time of purchase of the new part, you must pay the core charge. That charge is refunded to you when you return the old part. Like a bottle deposit, the charge is designed to encourage recycling.
When is a core charge applied?

When is a core charge applied?

Certain remanufactured parts such as alternators, starters, CV shafts, brake calipers, and distributors contain a "core" or recyclable component. When you purchase any of these parts, a core charge will be added to the purchase.

When you return the part, the recyclable component is returned to the part manufacturer for rebuilding and recycling.
How do I receive a core charge refund?

How do I receive a core charge refund?

Exchange the old part at the time of purchase OR bring the old/original part, in the replacement part's box, along with your purchase receipt to any Canadian Tire store within 90 days of purchasing the replacement part.

Stores will inspect the returned part to ensure the recyclable components are intact. If they are, the core charge will be returned. If they are not, then the customer will not receive a core charge refund.

ENVIRONMENTAL FEE

What is an environmental fee?

What is an environmental fee?

An environmental fee is a fee that is collected to help fund the disposal and recycling of household products. This fee helps ensure that these products are collected, recycled, reused or, when that is not possible, disposed of in the most environmentally-friendly way. In Quebec, Bill 60 legislation requires that advertised product prices include environmental fees and core charges. On canadiantire.ca, Quebec customers will see their store's environmental fees and core charges clearly displayed in the Total Price.

MOBILE APP

What devices is the app available for?

What devices is the app available for?

The app is available on Apple iPhone, BlackBerry and Android smartphones.
How much does the app cost?

How much does the app cost?

There is no cost for the app; it is available to download for free from iPhone, BlackBerry and Android app stores. Data charges may apply from your mobile provider based on your rate plan.
How can I download the app?

How can I download the app?

Visit the app store for the specific device you are using from your mobile device:

·         iPhone - Apple App Store
·         BlackBerry - BlackBerry App World
·         Android - Android App Market
How does the app work?

How does the app work?

Once you have downloaded the app to your device, click on the Canadian Tire app icon to launch. Browsing products and the flyer work very similarly to the mobile website. Users can select the departments, categories and subcategories they are interested in browsing. Users can also type words into the search box to find what they are looking for. The app also allows users visiting a store to scan the barcode on a product to quickly access product information such as detailed features, pricing, ratings and reviews, plus store availability. This is done by selecting the scan functionality within the app. The user can then use the device camera to "scan" the barcode and find the product information. The scanning experience is slightly different on each device. When using a BlackBerry, the user will have to actually snap a picture of the barcode while in the 'scan' part of the app. This may take a few tries to get used to. iPhone and Android users will be able to hover over the barcode and gently move the device until they get a successful read. It is also important to note that the ability to read barcodes is only available on devices that have autofocus functionality on the camera.

To locate the nearest store, the app can use the GPS location of the device. If users do not grant permission to allow access to the GPS functionality, they can alternatively select a store by entering a postal code or browse by province and city to find the location they are looking for.
How do I change my store location?

How do I change my store location?

The current store is shown at the top of the app. Click on this area to select a different store.
Can users rate and review products or submit product questions via the mobile app?

Can users rate and review products or submit product questions via the mobile app?

No, at this time users can only read product reviews that have already been posted.
How can users use the store locator?

How can users use the store locator?

To locate the nearest store, the app can use the GPS location of the device. The user does not need to select the city or enter a postal code. The app will ask the user's permission to use the device's GPS location information. If users do not grant permission to allow access to the GPS functionality, they can alternatively select a store by entering a postal code or browse by province and city to find the location they are looking for.

When using the routing information, customers should always use caution and follow traffic rules and local legislation regarding portable GPS devices when travelling.
Scanning products does not work properly. What's wrong?

Scanning products does not work properly. What's wrong?

The product barcode scanning feature works only on devices with autofocus built into the camera functionality. Older smartphones may not be able to access this functionality. If the barcode is not clear on the product packaging, users may also type in the complete barcode UPC numbers to access the product information.

Products that are not online will not be accessible to the app.

MY CANADIAN TIRE / REGISTRATION

Why should I register for an online account?

Why should I register for an online account?

My Canadian Tire is an online profile. When you register for an online account, you can:

·         Rate and review products online
·         Ask questions about our products or answer other customers' questions
·         Submit product stories, photos or videos to be posted on our site
·         Save time on Gift Card purchases with our Express Checkout Service
·         Track Gift Card orders
·         Register for a My Canadian Tire ‘Money’™ account for an easier way to collect your Canadian Tire 'Money'

ONLINE BROWSING

What if I forget my password?

What if I forget my password?

You can select to use our Forgot Your Password feature. From the Sign In screen, click on the "Forgot Your Password" link. Enter your email address and click on "Send Password". You will receive an email with a temporary password that you will be able to change the next time you are logged in. You may also call Customer Service toll-free at 1-866-746-7287.
Can I change my password? Will it expire?

Can I change my password? Will it expire?

There is no expiry date set for your password. However, you may wish to change your password from time to time. To do so, sign in to your account and then click on the "Account" icon at the top right of the page. Select "My Profile" in the left navigation. Choose the "Click here to change My Password" link and follow the instructions.
Are the prices the same online as they are in-store?

Are the prices the same online as they are in-store?

Yes. We have attempted to match our online prices to those that you will see in your local store. We strive for pricing accuracy, but market conditions and competitive pressures can cause prices to change. Online pricing and product selection may differ from your local store.

PROMO CARDS

What is a Promo Card?

What is a Promo Card?

A Promo Card is a reward of predetermined value issued as an incentive to make a purchase during a specific event.
How do I redeem my Promo Card?

How do I redeem my Promo Card?

Promo Cards can be redeemed on your next in-store purchase at Canadian Tire, within the specified timeframe. The card is not redeemable for cash and may only be redeemed for merchandise at Canadian Tire retail stores. Applicable taxes will be charged on the total transaction value before deducting the card value. One card per transaction and customer. The card cannot be combined with any other offer. The card may only be used on a subsequent purchase. The card must accompany returns.
Can I use the Promo Card to buy Gift Cards or at Canadian Tire gas bars?

Can I use the Promo Card to buy Gift Cards or at Canadian Tire gas bars?

Promo Cards cannot be used to purchase gift cards. They are not redeemable online or at Canadian Tire gas bars and cannot be applied as payment towards any Canadian Tire credit account.
Do Promo Cards have an expiry date?

Do Promo Cards have an expiry date?

Yes. Promo Cards usually have a short expiry date in which they can be redeemed.

STORE INVENTORY

What do you mean by In Stock?

What do you mean by In Stock?

The store in question had at least one item available at the time we received their inventory information.
What do you mean by Out of Stock?

What do you mean by Out of Stock?

The store in question did not have this item at the time their inventory information was transferred to us. However, the product may be available in our Distribution Centre. An estimated time of arrival can be found on product detail pages and on the shopping cart and checkout pages. We suggest you call the store to confirm availability.
What do you mean by special order?

What do you mean by special order?

This item is not part of the day-to-day assortment at the store in question, but the store can order it for you. Please call the store for full details.
How do I check store inventory in another city or postal code?

How do I check store inventory in another city or postal code?

At any time, you may change your current store inventory search by clicking on the “Check Other Stores” link on the inventory section found on all product detail pages. Simply enter a new address, city or postal code, click on the “Find Stores” button on the left side and a new set of stores will be listed below, based on your new criteria.
What do you mean by "Inventory last updated ..."?

What do you mean by "Inventory last updated ..."?

Typically, we receive inventory information from our stores across Canada once a day. For various reasons, some stores may be unable to transmit their information at the time of our updates. We therefore provide you the date of the last update to keep you better informed.
If I want to check inventory for another product at the same group of stores, will I have to re-enter my province, city or postal code?

If I want to check inventory for another product at the same group of stores, will I have to re-enter my province, city or postal code?

No. Once you've selected which store you want to check, you can close the window and navigate to another product. The store availability for each product you view will be shown automatically. Should you want other stores, simply click on the “Check Other Stores” link and enter another province, city or postal code.
Why can't I find my local Canadian Tire store on the list of results, even though I selected the right city?

Why can't I find my local Canadian Tire store on the list of results, even though I selected the right city?

If you checked inventory in a larger urban centre, the list of stores may be presented in alphabetical order on more than one page. Click on the page numbers at the bottom of the list, or on the "previous/next" arrows to see more stores. If you do not see page numbers in the results, we suggest you go back to the list of cities and find yours under another label, e.g., instead of "Richmond", you could look under "Vancouver Region" or "Vancouver". Alternatively, you can always enter the postal code of your home/office/cottage, etc.
Why does the Check Inventory function seem slow sometimes?

Why does the Check Inventory function seem slow sometimes?

Checking inventory in larger urban centres may require a longer processing time. To refine your city search, we suggest you use, for example, "North York" or "Etobicoke" instead of "Toronto". Processing time is also affected by the traffic on our site and your computer's connection speed. If you've narrowed your search and the function is still slow, we recommend that you try again later or contact our Customer Service by e-mail or by phone at 1-866-746-7287.
Should I call ahead to double-check if the item will be available when I am ready to buy it in-store?

Should I call ahead to double-check if the item will be available when I am ready to buy it in-store?

Yes. We encourage you to call ahead to confirm the price and availability of the product you're interested in.
What should I do if the item is out of stock?

What should I do if the item is out of stock?

Once in a while, distribution problems may occur and a number of stores in a region may be out of stock on a particular item. An estimated time of arrival can be found on product detail pages and on the shopping cart and checkout pages. It is best to call your local store to check the earliest availability date.
Do you guarantee that your in-store inventory information is correct?

Do you guarantee that your in-store inventory information is correct?

No. Although great care is taken in keeping the information on this website current, changes may occur without notice. Typically, we receive inventory information from our stores across Canada once a day and inventory changes during the day are not reflected in the information provided.

eFLYER® WEEKLY SPECIALS

How do I receive advance notice of eFLYER Weekly Specials?

How do I receive advance notice of eFLYER Weekly Specials?

Simply enter your email address in the field found at the bottom of the Home Page (in the footer section).
Once I subscribe, is it easy to unsubscribe to the eFLYER if I need to?

Once I subscribe, is it easy to unsubscribe to the eFLYER if I need to?

Every weekly e-mail has a link that allows you to unsubscribe. Simply click on the link, then type in your e-mail address and click on "Unsubscribe".

About Triangle Rewards™

Are there Triangle Rewards cards available at Mark’s/L’Équipeur, Sport Chek and Atmosphere?

Are there Triangle Rewards cards available at Mark’s/L’Équipeur, Sport Chek and Atmosphere?

Yes, cards are available in all participating stores. Customers can also download the Triangle™ Mobile App on their smart device to register their card or create an account.
I did not get a new Triangle Rewards™ card, how do I get one?

I did not get a new Triangle Rewards™ card, how do I get one?

Since we have changed the name of our rewards program, current My Canadian Tire Money cards will continue to work, but if a member would like a Triangle Rewards card, they can pick one up at Canadian Tire, Sport Chek, Gas+/Essence+ and participating Mark’s/L’Équipeur and Atmosphere locations. Current members will have to merge their accounts via the Triangle Mobile App or Triangle.com.
How does the Triangle Rewards™ program work?

How does the Triangle Rewards™ program work?

You can collect electronic Canadian Tire Money® by showing your Triangle Mobile App, Triangle Rewards card, or key fob upon checkout, or by simply paying with a Triangle branded Mastercard at Canadian Tire, Sport Chek, Gas+/Essence+ locations across Canada as well as online at CanadianTire.ca, Marks.com, SportChek.ca & Atmosphere.ca and participating Mark’s/L’Équipeur & Atmosphere stores and Gas+/Essence+ locations across Canada. It’s an easier way to collect your Canadian Tire Money. You must be a member in the program in order to collect and redeem Canadian Tire Money. To become a member you’ll need to register (see below). Redemption is not available through online properties.
Is the Triangle Rewards™ card a credit card?

Is the Triangle Rewards™ card a credit card?

No, it’s not a credit card – it’s a rewards card and it lets you collect and redeem Canadian Tire Money® at Canadian Tire, Sport Chek and participating Mark’s/L’Équipeur, Atmosphere stores. You can also collect and redeem using the Triangle™ Mobile App. Members are also able to collect at Gas+/Essence+ locations.
Who is the Triangle Rewards™ Program open to?

Who is the Triangle Rewards™ Program open to?

Membership is open to all individuals who are residents of Canada and who are of the age of majority in their province or territory of residence.
Why should I register for the Triangle Rewards™ Program? What are the benefits?

Why should I register for the Triangle Rewards™ Program? What are the benefits?

Registering for the Triangle Rewards Program allows you to:
• Collect and Redeem your Canadian Tire Money® at Canadian Tire, Sport Chek and participating Mark’s/L’Équipeur, Atmosphere stores.
• Get personalized offers sent right to your Triangle™ Mobile App and online account.
• Collect Canadian Tire Money at Gas+ locations.
• Collect Canadian Tire Money when using other credit cards, not just cash or debit.
• Return products at Canadian Tire, Sport Chek and participating Mark's/L'Equipeur, Atmosphere stores without a paper receipt.
• Collect Canadian Tire Money online at canadiantire.ca, marks.com, lequipeur.com, sportchek.ca and atmosphere.ca.

What is the relationship between Canadian Tire, the Triangle Rewards™ Program and stores like Mark’s/L’Équipeur, Sport Chek and Atmosphere?

What is the relationship between Canadian Tire, the Triangle Rewards™ Program and stores like Mark’s/L’Équipeur, Sport Chek and Atmosphere?

The Triangle Rewards Program is owned and operated by Canadian Tire Corporation, Limited. Mark’s/L’Équipeur, Sport Chek and Atmosphere are part of the Canadian Tire family of companies and Canadian Tire has now designated participating locations of these stores as Partner locations under the program. This means that members will be able to collect electronic Canadian Tire Money® on qualifying purchases at participating store locations.

Collecting & Redeeming Canadian Tire Money®

What stores can customers collect and redeem electronic Canadian Tire Money® as a Triangle Rewards™ member?

What stores can customers collect and redeem electronic Canadian Tire Money® as a Triangle Rewards™ member?

Customers can collect Canadian Tire Money at Canadian Tire, Sport Chek, Gas+/Essence+ locations and participating Mark’s/L’Équipeur, Atmosphere stores. Customers can redeem at Canadian Tire, Sport Chek and participating Mark's/L'Equipeur and Atmosphere stores. Click here for a list of participating Mark’s/L’Equipeur and Atmosphere locations.
Do customers collect electronic Canadian Tire Money® at the same rate at Mark’s/L’Équipeur, Sport Chek and Atmosphere as they do at Canadian Tire Retail Stores?

Do customers collect electronic Canadian Tire Money® at the same rate at Mark’s/L’Équipeur, Sport Chek and Atmosphere as they do at Canadian Tire Retail Stores?

Yes, the base rate at which customers collect Canadian Tire Money at Canadian Tire stores is the same at Sport Chek and participating Mark’s/L’Équipeur and Atmosphere stores. 
Can customers get the Canadian Tire Money bonus offers without being a Triangle Rewards™ member if they pay with cash or debit?

Can customers get the Canadian Tire Money bonus offers without being a Triangle Rewards™ member if they pay with cash or debit?

No. Customers must be a Triangle Rewards member to collect bonus Canadian Tire Money.
Can a customer redeem electronic Canadian Tire Money if they have not registered with the Triangle Rewards Program?

Can a customer redeem electronic Canadian Tire Money if they have not registered with the Triangle Rewards Program?

No. Customers must register their Triangle Rewards card before they can start collecting or redeeming their Canadian Tire Money. Triangle™ Credit Cards customers are automatically registered in the program so they can begin redeeming immediately. You can register on Triangle.com or by using the Triangle Mobile App. 
What is the exact cents per litre customers get back in electronic Canadian Tire Money® at Gas+/Essence+ locations for each card option?

What is the exact cents per litre customers get back in electronic Canadian Tire Money® at Gas+/Essence+ locations for each card option?

Triangle Rewards card: Members collect between 3 and 4.5 cents per litre back in Canadian Tire Money when using cash or debit (0.5 cents per litre when using 3rd party credit card)


Triangle Mastercard: 5 cents per litre back in Canadian Tire Money on all fuel types.

Triangle™ World Mastercard® and Triangle™ World Elite Mastercard®: 5 cents per litre back in Canadian Tire Money on regular & mid-tier fuel, and 7 cents per litre back in Canadian Tire Money on premium fuel (where premium is available). Rates subject to change and could vary by location
Can Triangle Rewards™ Members collect and redeem Canadian Tire Money® at Gas+/Essence+ locations?

Can Triangle Rewards™ Members collect and redeem Canadian Tire Money® at Gas+/Essence+ locations?

Customers can collect Canadian Tire Money on fuel purchases at Gas+/Essence+ locations but are not able to redeem. 
Can customers now collect paper Canadian Tire Money® at Sport Chek and participating Mark’s/L’Équipeur and Atmosphere stores?

Can customers now collect paper Canadian Tire Money® at Sport Chek and participating Mark’s/L’Équipeur and Atmosphere stores?

No. Only electronic Canadian Tire Money can be collected at Sport Chek and participating Mark’s/L’Équipeur & Atmosphere stores. You must be a member in the Triangle Rewards program to collect electronic Canadian Tire Money.
Can Triangle Rewards™ members collect electronic Canadian Tire Money® on online purchases at marks.com, SportChek.ca or atmosphere.ca?

Can Triangle Rewards™ members collect electronic Canadian Tire Money® on online purchases at marks.com, SportChek.ca or atmosphere.ca?

Yes, electronic Canadian Tire Money can be collected on all qualifying online purchases at CanadianTire.ca, Marks.com, SportChek.ca & Atmosphere.ca. Redemption of Canadian Tire Money is not available through the online properties.
What items in Canadian Tire retail stores are not eligible to collect Canadian Tire Money®?

What items in Canadian Tire retail stores are not eligible to collect Canadian Tire Money®?

Please see full program details for all eligible merchandise at Triangle.com 
Are there a minimum or maximum number of litres to qualify?

Are there a minimum or maximum number of litres to qualify?

No. There is no longer any minimum number of litres of fuel required to qualify for the cents per litre offer and there is no maximum. Customers collect electronic Canadian Tire Money on every whole litre. 
Do I get electronic Canadian Tire Money® for all my fuel purchases at Gas+/Essence+ locations?

Do I get electronic Canadian Tire Money® for all my fuel purchases at Gas+/Essence+ locations?

As long as you pay using any of the eligible tender types and present your Triangle Rewards™ card (Card, Key fob / Triangle Mobile App), or pay with a Triangle branded Mastercard. The offer applies to all gasoline grades as well as diesel.
Can I still collect paper Canadian Tire Money® at Canadian Tire Gas+/Essence+ locations?

Can I still collect paper Canadian Tire Money® at Canadian Tire Gas+/Essence+ locations?

With the change to the new cents per litre offer, Canadian Tire Petroleum will not be issuing any paper Canadian Tire Money at our Gas+/Essence+ locations in New Brunswick and Nova Scotia. With the launch of the My Canadian Tire Money® Program, in October 2014, most customers now prefer the electronic Canadian Tire Money format and very few have continued to collect paper Canadian Tire Money. Paper Canadian Tire Money is still available for Cash / Debit purchases at Canadian Tire retail stores and Gas+/Essence+ sites outside of New Brunswick and Nova Scotia for non My Canadian Tire Money Members or when proof of membership is not presented.
Where is the cents per litre offer available?

Where is the cents per litre offer available?

The cents per litre offer is available at all Canadian Tire Gas+/Essence+ locations in Canada.  
Is Canadian Tire discontinuing paper Canadian Tire Money®?

Is Canadian Tire discontinuing paper Canadian Tire Money®?

No. The Canadian Tire retail stores will continue to provide paper Canadian Tire Money to customers who pay with Cash or Debit and are not Triangle Rewards™ members, or do not present proof of membership at the time of purchase. If you have any questions, please contact Canadian Tire Corporate Customer Relations at: English: 1-800-387-8803 French: 1-800-565-3356
Can paper Canadian Tire Money® be converted to electronic Canadian Tire Money?

Can paper Canadian Tire Money® be converted to electronic Canadian Tire Money?

Yes, Triangle Rewards™ Members can convert paper Canadian Tire Money that they have to electronic Canadian Tire Money at a Canadian Tire retail store. The paper Canadian Tire Money will be applied to their Triangle Rewards™ account.
Will customers be able to redeem paper Canadian Tire Money® at Mark’s/L’Equipeur, Sport Chek and Atmosphere?

Will customers be able to redeem paper Canadian Tire Money® at Mark’s/L’Equipeur, Sport Chek and Atmosphere?

No, paper Canadian Tire Money can be redeemed or converted to electronic Canadian Tire Money only at Canadian Tire retail stores. 
When can I start collecting electronic Canadian Tire Money® and how can I use it?

When can I start collecting electronic Canadian Tire Money® and how can I use it?

You can start collecting Canadian Tire Money after picking up and registering for a card or registering an account through the Triangle™ Mobile App. You will collect Canadian Tire Money by showing your Triangle Mobile App, Triangle Rewards™ card, or key fob upon checkout, or by simply paying with a Triangle™ Mastercard® at Canadian Tire, Sport Chek, Gas+/Essence+ locations across Canada as well as online at CanadianTire.ca, Marks.com, lequipeur.com, Sport Chek.ca & Atmosphere.ca and participating Mark’s/L’Équipeur and Atmosphere stores. It’s an easier way to collect your Canadian Tire Money. You must be a member in the program in order to collect and redeem Canadian Tire Money. To become a member you’ll need to register.
I received a Triangle Rewards™ offer via e-mail – what do I do?

I received a Triangle Rewards™ offer via e-mail – what do I do?

If the offer requires activation, you can activate via the email, through your My Offers area on Triangle.com or within the Triangle™ Mobile App. When in-store, simply show your Triangle Rewards card, key fob or Triangle Mobile App, or pay with your Triangle™ Mastercard® once you’ve met the requirements of the offer and your bonus Canadian Tire Money® will be added to your account. If an offer requires activation but you do not do so you won’t get the benefit of such offer.
I met the requirements of the Triangle Rewards™ e-mail offer, but I didn’t receive my bonus Canadian Tire Money®. How can this be corrected?

I met the requirements of the Triangle Rewards™ e-mail offer, but I didn’t receive my bonus Canadian Tire Money®. How can this be corrected?

Please use the Contact Us page or call customer service (1-800-226-8473) Monday to Friday, 8:00 am to 8:00 pm (EST).
Can I forward the Triangle Rewards™ e-mail offer to a friend?

Can I forward the Triangle Rewards™ e-mail offer to a friend?

Unfortunately, the e-mail offer you received is for your Triangle Rewards account only.
If I redeem Canadian Tire Money® during a transaction, will I still collect Canadian Tire Money?

If I redeem Canadian Tire Money® during a transaction, will I still collect Canadian Tire Money?

Canadian Tire Money is only earned on the balance of the transaction after redemption is made. 
When will I be able to collect electronic Canadian Tire Money at National Sports, Pro Hockey Life, PartSource and Sports Experts?

When will I be able to collect electronic Canadian Tire Money at National Sports, Pro Hockey Life, PartSource and Sports Experts?

We are continuing to explore new Partner locations, to allow our members to earn faster and to collect and redeem at more places. Check our Partners page for details. Purchases made with Triangle branded Mastercards will collect Canadian Tire Money® at these locations.
Will Big Bonus Days apply to Sport Chek, Atmosphere, and Mark’s/L’Équipeur?

Will Big Bonus Days apply to Sport Chek, Atmosphere, and Mark’s/L’Équipeur?

Rewards Days will occur at Canadian Tire, Sport Chek and participating Mark’s/L’Équipeur & Atmosphere locations. Stay in the know by signing up for Triangle Rewards™ email communications and by using the Triangle™ Mobile App.
Can I redeem electronic Canadian Tire Money® at Partsource?

Can I redeem electronic Canadian Tire Money® at Partsource?

No, electronic Canadian Tire Money can only be redeemed at Canadian Tire, Sport Chek and participating Mark’s/L’Équipeur & Atmosphere locations.
Can I collect bonus Canadian Tire Money®?

Can I collect bonus Canadian Tire Money®?

Yes! You can collect bonus Canadian Tire Money on special promotions or in-store events. Look for the Triangle Rewards™ bonus icons in-store, in-flyer and in your inbox. You must be registered in the program to collect and be sure to provide your email address to be notified about future bonus promotions and to receive exclusive Triangle Rewards™ offers. Some offer may require activation.

Membership & Account Information

If a customer is currently a member of the My Canadian Tire Money Program do they need to get the new Triangle Rewards Card?

If a customer is currently a member of the My Canadian Tire Money Program do they need to get the new Triangle Rewards Card?

No, we have changed the name of the My Canadian Tire Money® program to Triangle Rewards so customers can continue to use their My Canadian Tire Money Card. If the customer would like the new Triangle card, they can merge their old account to their new account at Triangle.com or through the Triangle Mobile App.
If a customer would also like a physical Triangle Rewards™ card after registering through the Triangle™ Mobile App or online what do they need to do?

If a customer would also like a physical Triangle Rewards™ card after registering through the Triangle™ Mobile App or online what do they need to do?

If a customer would like a physical card they can call customer service at 1-800-226-8473 and a card will be sent to them with the same number as their Triangle Mobile App. 
Whom should customers contact if they need additional help with their account, like changing an address or if their Triangle Rewards card is lost or stolen?

Whom should customers contact if they need additional help with their account, like changing an address or if their Triangle Rewards card is lost or stolen?

Customers can change their address on the Triangle Mobile App or through Triangle.com. For lost or stolen cards customers can call customer service at 1-800-226-8473 Monday to Friday 8:00 am to 9:00 pm (EST) and Saturday and Sunday 9:00 am to 5:00 pm.
Can family members register under the same Triangle Rewards™ account?

Can family members register under the same Triangle Rewards™ account?

Each Triangle Rewards account can only be held by one person, however, family members can collect together as a household with up to two additional key fobs or by using the Triangle™ Mobile App. Alternatively, Triangle Mastercard and Triangle World Elite Mastercard cardholders can request supplementary credit cards for family members.
Can a customer cancel their Triangle Rewards™ card?

Can a customer cancel their Triangle Rewards™ card?

Yes, customers can close their account at any time. There is no fee for closing an account, but they will lose any Canadian Tire Money® that they have collected. If a customer would like to cancel an account they should call Customer Service at 1-800-226-8473 Monday to Friday 8:00 am to 9:00 pm (EST) and Saturday and Sunday 9:00 am to 5:00 pm. Please note that if you have a Triangle branded credit card and close your Triangle Rewards account, you will also be closing your credit card account. 
Can a customer transfer electronic Canadian Tire Money® to another member?

Can a customer transfer electronic Canadian Tire Money® to another member?

Transfers are at the discretion of Canadian Tire. To request a transfer of Canadian Tire Money®, members can call customer service at 1-800-226-8473 Monday to Friday, 8:00 am to 8:00 pm (EST). Both customers must have registered Triangle Rewards accounts. 
How can I participate in the Triangle Rewards™ program if my card or key fob is lost or stolen?

How can I participate in the Triangle Rewards™ program if my card or key fob is lost or stolen?

If your card is lost or stolen you should immediately call customer service at 1-800-226-8473 to let us know. Otherwise, you might not be able to recover any Canadian Tire Money® that could be redeemed by a person presenting your lost or stolen card. In the interim, you can use the telephone number provided upon registration at time of purchase, or use the Triangle Mobile App.
I have misplaced my VIP coupons - what can I do about ensuring I receive my offers?

I have misplaced my VIP coupons - what can I do about ensuring I receive my offers?

Simply show your Triangle Rewards™ VIP card when paying for your auto parts or service to collect the 5x bonus. Be sure to log in to your My Offers hub on the Triangle™ Mobile App or triangle.com to activate your exclusive offers. 
How can I correct my email address on my profile? I haven't been able to do so in some time.

How can I correct my email address on my profile? I haven't been able to do so in some time.

Please call customer service (1-800-226-8473) Monday to Friday, 8:00 am to 8:00 pm (EST).
Will customers be able to register for the Triangle Rewards™ Program on Marks.com, Sport Chek.ca or Atmosphere.ca?

Will customers be able to register for the Triangle Rewards™ Program on Marks.com, Sport Chek.ca or Atmosphere.ca?

No, customers must register for the Triangle Rewards Program on the Triangle™ Mobile App or at Triangle.com.
I registered for in the Triangle Rewards™ Program through the Triangle™ Mobile App, where can I pick up my card?

I registered for in the Triangle Rewards™ Program through the Triangle™ Mobile App, where can I pick up my card?

If a customer would like a physical card they can call customer service at 1-800-226-8473 and a card will be sent to them with the same number as their Triangle Mobile App
If a customer is currently a member of the My Canadian Tire Money Program do they need to get the new Triangle Rewards Card?

If a customer is currently a member of the My Canadian Tire Money Program do they need to get the new Triangle Rewards Card?

No, we have changed the name of the My Canadian Tire Money® program to Triangle Rewards so customers can continue to use their My Canadian Tire Money Card. If the customer would like the new Triangle card, they can merge their old account to their new account at Triangle.com or through the Triangle Mobile App.

Triangle Rewards™ Terms & Conditions

How is my privacy being protected?

How is my privacy being protected?

We’re committed to protecting the privacy and security of your personal information. The Canadian Tire Privacy Charter ("Privacy Charter") explains the types of customer personal information we collect, how it is used, and the steps we take to ensure your personal information is handled appropriately. Click here to read our full Privacy Policy.
What are the rules of the Triangle RewardsTM program?

What are the rules of the Triangle RewardsTM program?

Please see the full program rules here.

Triangle™ Mastercard® Customers

If a customer is currently a Canadian Tire Options® Mastercard® (OMC) cardholder do they need to do anything to be a part of the Triangle Rewards Program?

If a customer is currently a Canadian Tire Options® Mastercard® (OMC) cardholder do they need to do anything to be a part of the Triangle Rewards Program?

No. Customers with an Options Mastercard were automatically enrolled in the My Canadian Tire Money Program. We have changed the name of this program to Triangle Rewards so no action is required. The name of the Options Mastercard is changing to the Triangle™ Mastercard®. Some customers will receive their redesigned Triangle Mastercard beginning in April, while others will be sent a redesigned Triangle Mastercard when their Options Mastercard expires. 
How does a customer qualify for a Triangle™ World Elite Mastercard®?

How does a customer qualify for a Triangle™ World Elite Mastercard®?

For more information, customers can call the Canadian Tire Bank call center at 1-800-459-6415
What is the difference between a Triangle™ Mastercard®, a Triangle™ World Mastercard® and a Triangle™ World Elite Mastercard®?

What is the difference between a Triangle™ Mastercard®, a Triangle™ World Mastercard® and a Triangle™ World Elite Mastercard®?

Click  here 
Why is the Gas Advantage Mastercard® not eligible to earn CTM?

Why is the Gas Advantage Mastercard® not eligible to earn CTM?

Gas Advantage Mastercard® cardholders already collect an attractive discount on their fuel purchases at Canadian Tire Gas+/Essence+. These customers have chosen to participate in this program versus collecting Canadian Tire Money.
Where can I apply for a Triangle™ Mastercard®? (customers and employees)

Where can I apply for a Triangle™ Mastercard®? (customers and employees)

To apply online, visit Triangle.com. To apply in-store, visit any Canadian Tire, Sport Chek or participating Mark’s/L’Équipeur or Atmosphere locations. Apply by phone (excludes Quebec ) 1-800-961-1151
Is there a fee associated with a Triangle branded Mastercard?

Is there a fee associated with a Triangle branded Mastercard?

There is no annual fee associated with the Triangle Mastercard or Triangle World Elite Mastercard. It’s an opportunity to collect Canadian Tire Money everywhere you shop, and earn 4% back (pre-tax) in Canadian Tire Money on qualifying purchases at in-store and online at Canadian Tire, Mark’s/L’Équipeur, Sport Chek, Atmosphere. You can also collect Canadian Tire Money at Partsource and Gas+/Essence+. This way, you can redeem for your favourite products even faster.
If I pay with my Triangle branded Mastercard when redeeming a bonus offer, will I still collect 10x on my purchase?

If I pay with my Triangle branded Mastercard when redeeming a bonus offer, will I still collect 10x on my purchase?

Yes! Bonuses – like our exclusive e-mail offers, flyer offers and Triangle Rewards Days – are in addition to the 4% back in Canadian Tire Money that you collect every day on qualifying at Canadian Tire, Mark’s/L’Équipeur, Sport Chek, Partsource and Atmosphere locations. 

Triangle™ Mobile App & Triangle Rewards™ Card

Can customers use their Triangle™ Mobile App to collect Canadian Tire Money® at Sport Chek and participating Mark’s/L’Équipeur and Atmosphere stores?

Can customers use their Triangle™ Mobile App to collect Canadian Tire Money® at Sport Chek and participating Mark’s/L’Équipeur and Atmosphere stores?

Yes, cashiers at Sport Chek and participating Mark’s/L’Équipeur and Atmosphere stores can scan the Triangle Mobile App for customers collecting Canadian Tire Money on their purchases. 
How does the Triangle™ Mobile App work?

How does the Triangle™ Mobile App work?

The Triangle Mobile App lets you collect and redeem Canadian Tire Money® with your smartphone. It’s an easier way to collect Canadian Tire Money and manage your account preferences. Remember, you can collect Canadian Tire Money at Canadian Tire, Sport Chek, Gas+/Essence+ locations and participating Mark’s/L’Équipeur, Atmosphere locations. You can also redeem your Canadian Tire Money at Canadian Tire, Sport Chek and participating Mark’s/L’Équipeur and Atmosphere locations.
Is my login and password on the Triangle™ Mobile App the same as on the Triangle Rewards™ website?

Is my login and password on the Triangle™ Mobile App the same as on the Triangle Rewards™ website?

Yes, your login and password for Triangle Rewards™ are the same as you've used previously with the My Canadian Tire Money® program, for both the Triangle Mobile App and Triangle.com
Do I need a network connection to access the app when in store?

Do I need a network connection to access the app when in store?

You do not need a network connection to access the Triangle Rewards™ barcode within the app in-store. However, you’ll need a network connection for activating offers and checking your Triangle Rewards balance. 
Do I need to download multiple apps to sign up for offers?

Do I need to download multiple apps to sign up for offers?

No, the Triangle™ Mobile App allows you to view your personalized offers for Canadian Tire, Sport Chek and participating Mark’s/L’Équipeur & Atmosphere stores.
I want to merge my existing My Canadian Tire Money card with my new Triangle Rewards card. How does this work?

I want to merge my existing My Canadian Tire Money card with my new Triangle Rewards card. How does this work?

There are two easy ways to merge your cards: 
1) Download the Triangle app to your smart phone
2) Visit triangle.com/merge 

The merge process may take up to 24 hours. You can continue to use your new card to collect Canadian Tire Money, but won’t be able to redeem until the merge is complete. 

Please note: if any of the following apply to you, you will need to call a Triangle expert at 1-800-226-8473 in order to keep your personal information and data safe:
- You have registered your My Canadian Tire Money card as well as your new Triangle Rewards card under different emails 
- You have an Options Mastercard or Triangle Mastercard that is linked to card 
- You’re not the tech savvy type 
CONTACT US

By Phone:

Online Customer Support:
1-866-SHOP-CTR 
(1-866-746-7287) 

Corporate Customer Relations:
English: 1-800-387-8503
French: 1-800-565-3356 

Canadian Tire Roadside Assistance:
1-888-727-7478 

Options MasterCard:
1-800-459-6415 

Triangle Rewards:
1-800-226-8473

By Mail:

PO Box 2000, Station Main
Welland, ON L3B 5S3