Customer Service
Most frequently asked questions
How are you handling the phase out of the penny?
We will be rounding in a fair and transparent manner on the after-tax total of the transaction. For more detailed information, please refer to Elimination of the Penny or Rounding Guidelines.
Can I order products online?
Currently, Canadian Tire sells Tires, Wheels and Gift Cards online. All other products can be purchased at your nearest Canadian Tire store.
Are products sold at Canadian Tire backed by a warranty?
Warranties vary based on the type of product. Please view individual product detail pages for warranty information.
Can I return a purchase to any Canadian Tire store?
Yes, purchases can be returned to any Canadian Tire store within 90 days of purchase. Product must be in its original condition and packaging, and returned with your receipt and issue of Canadian Tire "Money"®. Use our Store Locator to find the store nearest you. See Returns Policy for complete details, including exclusions and exceptions.
Where can I find help signing on to My Account?
If you have forgotten your password, simply click on the Forgot Your Password link, fill in the required fields and choose the SEND PASSWORD button. A new password will be sent to the email address that you provided when you created the account. If you are unable to remember your username or email address, please call Customer Service toll-free at 1-866-746-7287 for assistance.
How do I check on product availability and store inventory?
Choose the "Select Store" link found on all product detail pages. This will take you to the Store Locator. Complete either the Address, City field or the Postal Code field and SEARCH. This will identify all stores in your search area. Select your preferred store from the ones identified and choose the Make this my store link. Once this selection is made, store availability will appear on all product detail pages.
